2019 Ram 1500 Technical Service Bulletins

1,178 technical service bulletins (TSBs) are on record for the 2019 Ram 1500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10220110Nov 26, 2019Body and structure. Noise From A-Pillar or Floor Area During Turns or Body Movement This bulletin involves inspecting and replacing the A-Pillar body mounts if needed. The customer may describe popping or cracking noises heard around the front floor or A-Pillar area, while turning left or right (during a lateral movement).
• 10169258Nov 26, 2019Body and structure. Noise From A-Pillar or Floor Area During Turns or Body Movement This bulletin involves inspecting and replacing the A-Pillar body mounts if needed. The customer may describe popping or cracking noises heard around the front floor or A-Pillar area, while turning left or right (during a lateral movement).
• 10220107Nov 22, 2019Brakes. Rear Brake Noise This bulletin involves replacing the rear caliper adapters, guide pins and brakepads. The customer may comment on the following:A high pitch ?squeal? originating from the rear brakes,often occurring in cold, humid weather and when driving in reverse, after the vehicle has been sitting for at least a few hours. Veryoften, the noise can be heard in the morning, when backing out of a driveway.
• 10169255Nov 22, 2019Brakes. Rear Brake Noise This bulletin involves replacing the rear caliper adapters, guide pins and brakepads. The customer may comment on the following:A high pitch ?squeal? originating from the rear brakes,often occurring in cold, humid weather and when driving in reverse, after the vehicle has been sitting for at least a few hours. Veryoften, the noise can be heard in the morning, when backing out of a driveway.
• 10220103Nov 21, 2019Body and structure. Tailgate Cable Has Excessive Slack or is Loose This bulletin involves replacing one of the tailgate cables with a new tailgate service cable. The customer may comment on one or more of the following:One tailgate cable has too much slack or is loose. The tailgate cables are different lengths.
• 10169251Nov 21, 2019Body and structure. Tailgate Cable Has Excessive Slack or is Loose This bulletin involves replacing one of the tailgate cables with a new tailgate service cable. The customer may comment on one or more of the following:One tailgate cable has too much slack or is loose. The tailgate cables are different lengths.
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220097Nov 20, 2019Body and structure, Equipment. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10220006Nov 20, 2019Back-over prevention (rear camera), Brakes. CAMERA (Rear) For concerns of back up camera flicker/blank/blue/black screen or camera inop, please ensure Radio is at latest software level. After update, system requires three sleep cycles to function properly. Please verify camera LVDS cable connection at camera and radio head unit. Also verify harness connection between chassis, body, and IP harness for bent pins or loose connection at XY400A, XY306A, XY552A.
• 10169249Nov 20, 2019Body and structure, Equipment. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169246Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10169154Nov 20, 2019Equipment, Electrical system, Back-over prevention (rear camera). CAMERA (Rear) For concerns of back up camera flicker/blank/blue/black screen or camera inop, please ensure Radio is at latest software level. After update, system requires three sleep cycles to function properly. Please verify camera LVDS cable connection at camera and radio head unit. Also verify harness connection between chassis, body, and IP harness for bent pins or loose connection at XY400A, XY306A, XY552A.
• 10220004Nov 13, 2019Air bags, Fuel system. AC Lines RAM LIGHT DUTY. For AC Refrigerant Low pressure, AC blows warm, Not Cold, not cold enough, there is an investigation for a low charge on the HVAC diagnosis.
• 10169152Nov 13, 2019Equipment. AC Lines RAM LIGHT DUTY. For AC Refrigerant Low pressure, AC blows warm, Not Cold, not cold enough, there is an investigation for a low charge on the HVAC diagnosis.
• 10219997Nov 6, 2019Visibility (wipers, defrost, mirrors). GLASS, Front Door For 2019 DT concern of front door window glass flaws such as bubbles or scratches, please contact Sandeep Tummuri at (248) 425-3419 and email pictures of the concern to [email protected]. If no response in 15 minutes, proceed with repair.
• 10169145Nov 6, 2019Body and structure, Visibility (wipers, defrost, mirrors). GLASS, Front Door For 2019 DT concern of front door window glass flaws such as bubbles or scratches, please contact Sandeep Tummuri at (248) 425-3419 and email pictures of the concern to [email protected]. If no response in 15 minutes, proceed with repair.
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Engine, Fuel system. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168479Oct 24, 2019Equipment, Electrical system. Flash: Active Noise Cancellation (ANC) Module Enhancements This bulletin involves updating the ANC system with the latest available software. The customer may describe one or more of the following inside the cabin: A drone noise. A booming sound. A humming noise. A muffled sound. A pulsing noise.
• 10168388Oct 17, 2019Fuel system, Transmission and drivetrain. SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in direct contact with the stubshaft, it will not avoid grease/oil leakage from transmission side. PTU V-seals are intended to act as a dust cover for stubshaft - PTU input shaft spline…
• 10168463Oct 16, 2019Electrical system, Body and structure. Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM and PDM with the latest available software. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: B1F04-15 - Mirror Fold Control-Circuit Short To Battery Or Open. This DTC cannot be cleared without resetting the modules.
• 10168387Oct 16, 2019Equipment. BOX, Pickup (assembly) This service part has additional brackets used in manufacturing that will need to be removed by cutting them off prior to installation. This backet is on the front crossmember.
• 10168379Oct 11, 2019Seat belts. SEAT BELT, Front (RT / LT) Prior to replacing this part take pictures of the conector area at the harness and send to [email protected]. Please contact the following to return parts back to the Quality Engineering Center (QEC): [email protected] (248) 202-5341.
• 10168448Oct 10, 2019Engine cooling. GEN-2 and GEN-3 - 3.0L Oil Filter Cartridge Identification Differences This bulletin highlights the design differences in the oil filter cartridges used in the GEN-2, and GEN-3 3.0L diesel. As well as potential issues that can arise should the incorrect filter be used in each application. Although similar in design, the oil filter cartridges used on the GEN-2 and GEN-3 3.0L diesel engines are different in design…
• 10168428Oct 10, 2019Equipment. Customer Satisfaction Notification V87 Motor-Generator Unit (MGU)
• 10168446Oct 9, 2019Visibility (wipers, defrost, mirrors). Rear Windows Squeaks or Binds When Closing This bulletin involves inspecting the rear window run channel seal and replacement if required. The customer may notice when closing the rear (one or both) windows:One or both may bind when closing. Squeak/squeal noise when closing. Pinched or rolled seal. Wind noise when driving.
• 10166601Aug 29, 2019Electrical system, Back-over prevention (rear camera), Equipment. Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth…
• 10166552Aug 28, 2019Visibility (wipers, defrost, mirrors), Body and structure. GLASS, Backlite, Sliding, Assembly Before replacing this part, please call Lori Millen at (248) 379-1888. If no response in 15 minutes, proceed with repair. Please wrap back glass frame assembly in replacement part packing material to prevent twisting during shipping and return assembly to FCA Quality Engineering Center for analysis. If any questions, contact Lori Millen at (248) 379-1888.
• 10166549Aug 28, 2019Engine cooling, Engine. RETAINER, Crankshaft Rear Oil Seal Oil leak from rear engine seal retainer or windage tray/gasket Check for other sources of leaks using dye such as gallery plugs, camshaft cup plug at rear of engine, rear of engine valley for possible MDS solenoid, VVT solenoid, block porosity or transmission leaks. If another source of the leak was identified, proceed with the appropriate repairs.
• 10166546Aug 28, 2019Electrical system, Engine, Engine cooling. CONDENSER, Air Conditioning If it is determined that the A/C compressor does not engage due to a refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet.
• 10166545Aug 28, 2019Electrical system, Equipment. CENTER STACK, Upper (Disassociated Display 8.4" with ICS Bezel) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue will be corrected in an upcoming radio software available by end of Q3. The temporary fix is to perform a vehicle sleep cycle.
• 10166591Aug 23, 2019Body and structure, Equipment. RamBox Applique Separation/Delamination This bulletin involves inspecting and possibly removing, installing new tape and re-installing one or both of the RamBox appliques. Customers may comment on the following: One or both of the RamBox appliques are separating/delaminating from the RamBox doors.
• 10166590Aug 23, 2019Electrical system. Flash: Battery Pack Control Module (BPCM) Updates This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
• 10166589Aug 22, 2019Engine. Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
• 10166585Aug 16, 2019Electrical system, Back-over prevention (rear camera). Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following:Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth…
• 10166539Aug 7, 2019Back-over prevention (rear camera). CAMERA, Surround View Customer's complaining that their surround view camera image is blurry (sales code XAK) please contact, Sam Tkac at (248) 821-7819 or Bing Guo at (248) 500-7355 If no response in 15 minutes, proceed with repair. 1. Take a camera image picture on the radio screen and compare to the image of other cameras in the vehicle 2. Verify that the camera is clean, with no scratch or damage on the lens…
• 10166538Aug 7, 2019Back-over prevention (rear camera). CAMERA (Rear) Rear camera screen blank/blue/inop Please ensure the radio is at the latest software level prior to replacing the rear camera. After updating the radio, the system requires two key cycles to function properly. If the camera is inoperative after the radio update, proceed with repair.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10166535Aug 7, 2019Engine. SEAL, Crankshaft Oil, Front Front crankshaft oil seal leak: For concern of front crankshaft seal leak please send an email to [email protected] with VIN, Mileage, Photos and indicate where the leak is identified using dye such as: 1. Leak between the outer diameter of the seal to front cover? 2. Leak between the seal and damper 3. Leak through the damper bolt This will help in determining root cause and…
• 10166573Aug 6, 2019Tires. Customer Satisfaction Notification V81 Incorrect Spare Wheel
• 10162509May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162508May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162513May 29, 2019Equipment. Warranty Operations Newsletter ? Volume 5, Issue 5
• 10162507May 29, 2019Equipment. Actuator-Multiaitr
• 10162506May 29, 2019Equipment. Bin- Storage
• 10162505May 29, 2019Equipment. Mat Kit- Floor Front
• 10162481May 29, 2019Brakes. CALIPER ASSEMBLY, Disc Brake, Front For an issue with drift ONLY when braking, please replace the complete front caliper assemblies including adapters and pads as a unit, unbolting them from the knuckle. Also replace both front rotors, labeling right (RT) and left (LT). Call Mark Randall at (248) 520-3863, if no answer leave a message with last 8 of VIN, dealer code, and mileage. Save the Caliper Assemblies and…
• 10162521May 22, 2019Equipment. Safety Recall V47 / NHTSA 19V-325 Backlite Glass Parts Ordering Information

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