2019 Ram 3500 Technical Service Bulletins

803 technical service bulletins (TSBs) are on record for the 2019 Ram 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10169151Nov 13, 2019Equipment. A/C LINES RAM HD/CC. For AC Refrigerant Low pressure, AC blows warm, Not Cold, not cold enough, there is an investigation for a low charge on the HVAC diagnosis.
• 10169148Nov 13, 2019Back-over prevention (rear camera), Equipment, Visibility (wipers, defrost…. WINDSHIELD For concern of rear view mirror loose or fell off, inspect mirror button. If the mirror button detatched from the winshield, please follow the normal repair process and take pictures of the button and the winshield trademark and email to: Diego Estrada - [email protected] to send the mirror button to the engineering team for analysis If you happen to replace the windshield please send it to him…
• 10220093Nov 9, 2019Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The customer may notice:A harsh 2-1 shift. Hesitation in up-shifts and/or down-shifts. Shudder and/or clunk when shifting into gear. The following software enhancements are available:2-1 coast down-shift improvements. 1-2/2-3/3-4/4-5/5-6 shift improvements.
• 10169241Nov 9, 2019Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The customer may notice:A harsh 2-1 shift. Hesitation in up-shifts and/or down-shifts. Shudder and/or clunk when shifting into gear. The following software enhancements are available:2-1 coast down-shift improvements. 1-2/2-3/3-4/4-5/5-6 shift improvements.
• 10220061Nov 6, 2019Engine cooling, Electrical system. Fast Feedback Program - 6.7L Cummins Engine - 2019 HD Ram - All Models (Rev. B)
• 10169209Nov 6, 2019Engine. Fast Feedback Program - 6.7L Cummins Engine - 2019 HD Ram - All Models (Rev. B)
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Engine, Fuel system. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168389Oct 23, 2019Transmission and drivetrain. BRACKET, Gearshift For concern of shifter stuck in Park, please call Zach Luetzen at (832) 372-6116 prior to replair. If no response in 15 minutes, proceed with repair.
• 10168472Oct 22, 2019Transmission and drivetrain, Electrical system. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DiagnosticTrouble Code (DTC) has been set:P0456 - EVAP System Small Leak. In addition, the customer may notice one or more of the following…
• 10168471Oct 22, 2019Transmission and drivetrain, Equipment, Electrical system. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0421-00 - Catalyst 1…
• 10168388Oct 17, 2019Fuel system, Transmission and drivetrain. SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in direct contact with the stubshaft, it will not avoid grease/oil leakage from transmission side. PTU V-seals are intended to act as a dust cover for stubshaft - PTU input shaft spline…
• 10168383Oct 11, 2019Back-over prevention (rear camera), Electrical system. CAMERA, Forward Facing, [XAK] / Video Control Processor For DTC B2286-00 - Calibration not learned/Lost calibration set by the Central Vision Processing Module (CVPM), DO NOT try to run a service calibration routine before replacing the part. Otherwise, the historical environmental data will be erased. Please contact one of the following: Sam Tkac at (248) 821-7819 Bing Guo at (248) 500-7355 If no response in 15…
• 10168376Oct 2, 2019Engine cooling. MASTER CYLINDER, Brake Prior to replacing master cylinder, please call Paul Kuehl at (248) 535 -7013 and/or Tim Parks at (248) 202-0919. If no response in 15 minutes, proceed with repair.
• 10166601Aug 29, 2019Electrical system, Back-over prevention (rear camera), Equipment. Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth…
• 10166549Aug 28, 2019Engine cooling, Engine. RETAINER, Crankshaft Rear Oil Seal Oil leak from rear engine seal retainer or windage tray/gasket Check for other sources of leaks using dye such as gallery plugs, camshaft cup plug at rear of engine, rear of engine valley for possible MDS solenoid, VVT solenoid, block porosity or transmission leaks. If another source of the leak was identified, proceed with the appropriate repairs.
• 10166591Aug 23, 2019Body and structure, Equipment. RamBox Applique Separation/Delamination This bulletin involves inspecting and possibly removing, installing new tape and re-installing one or both of the RamBox appliques. Customers may comment on the following: One or both of the RamBox appliques are separating/delaminating from the RamBox doors.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10166535Aug 7, 2019Engine. SEAL, Crankshaft Oil, Front Front crankshaft oil seal leak: For concern of front crankshaft seal leak please send an email to [email protected] with VIN, Mileage, Photos and indicate where the leak is identified using dye such as: 1. Leak between the outer diameter of the seal to front cover? 2. Leak between the seal and damper 3. Leak through the damper bolt This will help in determining root cause and…
• 10166575Aug 1, 2019Suspension. Flash: Air Suspension Control Module (ASCM) Updates This bulletin involves reprogramming the ASCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following DTCs have been set:C220C-48 - Active Suspension Module Internal-Supervision Software Failure. C211B-92 - Ignition Run/Start…
• 10166574Aug 1, 2019Transmission and drivetrain, Electrical system. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The following software enhancements are available:Coast-down downshift improvements for 4-3 and 3-2. Garage shift delay improvements. Wide Open Throttle (WOT) in tow/haul mode. Corrects hill descent and Electronic Range Select (ERS) interaction.
• 10162509May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162508May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162513May 29, 2019Equipment. Warranty Operations Newsletter ? Volume 5, Issue 5
• 10162507May 29, 2019Equipment. Actuator-Multiaitr
• 10162506May 29, 2019Equipment. Bin- Storage
• 10162505May 29, 2019Equipment. Mat Kit- Floor Front
• 10162521May 22, 2019Equipment. Safety Recall V47 / NHTSA 19V-325 Backlite Glass Parts Ordering Information
• 10162504May 22, 2019Equipment, Body and structure. Latch- Front Door
• 10162503May 22, 2019Equipment, Wheels. Molding-Wheel Plane
• 10162502May 22, 2019Equipment, Transmission and drivetrain. Power Transfer Unit
• 10162501May 22, 2019Visibility (wipers, defrost, mirrors), Body and structure. Run-Front Door Glass
• 10162500May 22, 2019Engine, Equipment. Sensor-nitrous oxlde
• 10162499May 21, 2019Equipment, Engine. Damper-Steering
• 10162498May 20, 2019Equipment, Engine. Head-Cylinder
• 10162497May 20, 2019Engine. Head-Cylinder
• 10162520May 17, 2019Equipment, Engine. Vehicles Eligible For CSN U07 And V08, V11 or V16 Important Update To U07 Dealer Instructions
• 10162496May 17, 2019Fuel system. Tube- Fuel Filler
• 10162495May 16, 2019Equipment, Engine. Engine Oil- OW20
• 10162494May 15, 2019Fuel system. Tube- Fuel Filler
• 10162477May 15, 2019Equipment, Engine. ADAPTER, Engine Oil Filter (Pentastar V6) Engineering is seeking information regarding OFA leaks. Questions/info can be directed to: Bob Jackson (248) 944-0466 - [email protected] Ron Dallison (248-292-9510) [email protected] Joe Lovell (734) 309-6467 - [email protected] If no response in 15 minutes, proceed with repair.
• 10162493May 14, 2019Engine. Engine Oil- OW20
• 10162548May 10, 2019Body and structure. Tailgate Does Not Open Smoothly This bulletin involves inspecting and if necessary replacing the tailgate damper strut. Customer may comment that the tailgate does not have a smooth operation when opening, just before the tailgate is fully opened it has a sudden drop or makes popping noise.
• 10162492May 10, 2019Lane departure. Module-Parking Assist
• 10162491May 10, 2019Equipment. Outlet- Air conditioning & heater
• 10162490May 8, 2019Engine cooling. Tailpipe - exhaust
• 10162489May 7, 2019Body and structure. Panel Assembly-Door Trim
• 10162488May 7, 2019Equipment. Power distribution center - intelligent power
• 10162487May 7, 2019Transmission and drivetrain. Transmission ? With Torque Converter
• 10162486May 6, 2019Body and structure. FASCIA - REAR

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