2020 Ram 5500 Technical Service Bulletins

392 technical service bulletins (TSBs) are on record for the 2020 Ram 5500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11007172Sep 6, 2024Electrical system. Horn Sound Is Weak, Off Tone, Or Inoperative.
• 11005361Jul 17, 2024Brakes. Module - anti-lock brake system
• 11005359Jul 17, 2024Brakes. Module - anti-lock brake system
• 11004151Jul 10, 2024Electrical system. Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed, Adding Remote Start
• 11005365Jul 8, 2024Engine, Other or unknown. Module kit - urea pump/level unit
• 11002802Jun 28, 2024Other or unknown. "Diesel Exhaust Fluid (DEF) Fluid Freezing **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC):** ● P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: ● Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and…
• 11003046Jun 27, 2024Other or unknown. Customer Satisfaction Notification 90A Diesel Exhaust Fluid
• 11002753Jun 26, 2024Visibility (wipers, defrost, mirrors). Motor - windshield wiper & wiperunit - windshield wiper
• 11002316Jun 26, 2024Visibility (wipers, defrost, mirrors). Motor - windshield wiper & wiperunit - windshield wiper
• 11002828Jun 25, 2024Electrical system, Engine. "Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
• 11002424Jun 20, 2024Visibility (wipers, defrost, mirrors). Wiperunit - windshield wiper, blade - front wiper
• 11002315Jun 20, 2024Body and structure. Wiperunit - windshield wiper, blade - front wiper
• 11002314Jun 20, 2024Body and structure. Wiperunit - windshield wiper, blade - front wiper.
• 11001020May 28, 2024Engine, Other or unknown. On Board Diagnosis (OBD) Monitor Readiness Information
• 10251873Jan 25, 2024Fuel system, Engine cooling, Brakes, Equipment, Transmission and drivetrain…. Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0506-00 - Idle Control System RPM - Lower Than Expected.P0607-00 - ECU Internal Performance. P20E8-00 - Reductant Pressure Too Low. P0301-00 - Cylinder 1 Misfire…
• 10251785Jan 13, 2024Equipment. SOS and Assistance Call Not Working After Radio Exchange Unit Installed
• 10251783Jan 10, 2024Electrical system. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
• 10244356Sep 20, 2023Suspension. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
• 10248509Sep 15, 2023Electrical system. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
• 10244348Sep 15, 2023Electrical system. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
• 10248556Sep 9, 2023Electrical system. Wireless Qi Charger Not Charging
• 10244395Sep 9, 2023Equipment. Wireless Qi Charger Not Charging
• 10248592Sep 1, 2023Equipment. Aisin k1 snap ring replacement
• 10244431Sep 1, 2023Transmission and drivetrain. Aisin k1 snap ring replacement
• 10243209Aug 30, 2023Equipment. FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
• 10243208Aug 30, 2023Equipment. Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
• 10243266Aug 19, 2023Transmission and drivetrain. K1 Clutch Snap Ring Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P0731-00 - Gear 1 Shift Incorrect Ratio (This DTC will set during a key cycle and shifting into Drive). Customers may also comment on the following: ? The transmission will not shift into/or out of 1st - 4th…
• 10243157Aug 9, 2023Back-over prevention (rear camera). Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
• 10243153Aug 8, 2023Other or unknown. Apple CarPlay Does Not Work Or Not Connecting
• 10243131Aug 1, 2023Back-over prevention (rear camera), Vehicle speed control. CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance
• 10242779Jul 27, 2023Equipment. Customer Satisfaction Notification ZD7 - Radio Software update
• 10242717Jul 27, 2023Equipment. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
• 10242829Jul 26, 2023Equipment, Back-over prevention (rear camera). Radio Over The Air Updates LR34.4 to LR35.41 Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take…
• 10242765Jul 26, 2023Engine cooling. Squeak, Chirp, Or Tick Noise From The Serpentine Belt Area. Additional Diagnostics.
• 10242750Jul 14, 2023Equipment. Wireless Qi Charger Not Charging
• 10242795Jul 12, 2023Engine cooling. 6.7L New Oil Usage Information Incorrect oil used. This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2023 to 2013 HD Trucks. The following information is intended to eliminate confusion.
• 10241129Jun 28, 2023Visibility (wipers, defrost, mirrors). Intermittently Poor HVAC Performance Customers may comment on the following: ? Intermittently the HVAC blow feel/output maybe reduced. This issue only happens in temperature that are just below freezing and snowing. This bulletin involves removing the right side rubber flaps from the cowl baffles.
• 10241128Jun 28, 2023Steering. Air Trapped in Steering Damper Warranty Extension XF1 A shimmy in the steering wheel after hitting an irregularity on the road surface (symptom is more prevalent in cold temperatures) This bulletin involves replacing the steering damper.
• 10241056Jun 16, 2023Equipment, Electrical system. Customer Satisfaction Notification ZD7 - Radio Software Update
• 10241074Jun 9, 2023Equipment. Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The…
• 10239980May 26, 2023Electrical system, Transmission and drivetrain, Exterior lighting. Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P1404 - EGR Position Sensor Rationality Closed. ? P2457 - Exhaust Gas Recirculation Cooling System Performance.
• 10240002May 24, 2023Equipment, Electrical system. Customer Satisfaction Notification ZD7 - Radio Software Update
• 10240004May 18, 2023Equipment. SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
• 10239957May 18, 2023Engine cooling. Water Quality When Mixed With Engine Coolant
• 10236969Apr 25, 2023Visibility (wipers, defrost, mirrors). Mirror
• 10236873Apr 22, 2023Electrical system. Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
• 10236871Apr 20, 2023Electrical system. Ambient Temperature Sensor Servicing.
• 10236935Apr 15, 2023Electrical system. Diesel Exhaust Fluid (DEF) Fluid Freezing Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. This bulletin involves replacing the urea delivery module and grade vent valve and updating the Dosing Control Unit (DCU)…
• 10236933Apr 15, 2023Equipment, Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10247965Feb 28, 2023Brakes. CEL (Check Engine Lamp) Illuminates, Recent PCM Replace or Flash Update Performed, Diagnostic Trouble Codes (DTCs) P057B Brake Pedal Position Sensor Circuit Performance, P1572 Brake Pedal Stuck, C0042-54 Brake Pedal Missing Calibration

← All problems reported for the 2020 Ram 5500