2020 Ram 5500 Technical Service Bulletins

392 technical service bulletins (TSBs) are on record for the 2020 Ram 5500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10234438Feb 28, 2023Transmission and drivetrain. CEL (Check Engine Lamp) Illuminates, Recent PCM Replace or Flash Update Performed, Diagnostic Trouble Codes (DTCs) P057B Brake Pedal Position Sensor Circuit Performance, P1572 Brake Pedal Stuck, C0042-54 Brake Pedal Missing Calibration
• 10247953Feb 15, 2023Electrical system. Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
• 10234424Feb 15, 2023Electrical system. Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
• 10234420Feb 14, 2023Electrical system. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
• 10248014Feb 10, 2023Back-over prevention (rear camera). Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software…
• 10234487Feb 10, 2023Equipment. Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software…
• 10229819Dec 16, 2022Brakes, Back-over prevention (rear camera), Electrical system, Engine cooling…. UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Lost radio presets. ? SXM favorite song not displaying/playing. ? Incorrect…
• 10229759Dec 16, 2022Engine cooling, Fuel system. Suspected Internal Exhaust Gas Recirculation (EGR) Cooler Coolant Leak, Additional Diagnostics.
• 10230541Nov 24, 2022Equipment, Electrical system. Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41
• 10227766Oct 29, 2022Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may comment on one or more of the following: Harsh shifts. Poor shift quality, with light pedal.(Sales Codes ETM and ETN Only). Poor shift quality, 32-48 kph (20-30 mph), at low rpm with light to mediumpedal apply, typically tipping in from zero pedal.(Sales Codes ETM and ETN…
• 10227721Oct 26, 2022Equipment, Electrical system. Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw
• 10227719Oct 21, 2022Electrical system, Brakes. Tire Pressure Lamp Flashing, No Tire Pressures Displayed, ?Tire Pressure Module (TPM) System Unavailable? Message Displayed on Cluster
• 10227736Oct 4, 2022Equipment. Radio Enhancements Software Level 1848.34 This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Clock loses 6 seconds per day (JL with 5 inch screen). Ghost Touch issue, features, modes and App?s change without drivers input (does not affect rearview camera). Wireless connectivity pop noise. Pop message ?SXM Wait?…
• 10226009Sep 28, 2022Visibility (wipers, defrost, mirrors). Exterior Mirror Lamp Service
• 10226006Sep 27, 2022Electrical system, Back-over prevention (rear camera). Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
• 10226002Sep 22, 2022Fuel system. Guidelines For The Use Of Alternative Diesel Fuels.
• 10225992Sep 16, 2022Visibility (wipers, defrost, mirrors), Electrical system. Ambient Temperature Sensor Servicing.
• 10225976Sep 2, 2022Electrical system, Tires, Brakes. Tire Pressure Lamp Flashing, No Tire Pressures Displayed, ?Tire Pressure Module (TPM) System Unavailable? Message Displayed on Cluster
• 10229512Aug 30, 2022Visibility (wipers, defrost, mirrors). Ambient Temperature Sensor Servicing.
• 10225369Aug 30, 2022Equipment. Ambient Temperature Sensor Servicing.
• 10225232Aug 30, 2022Equipment. Ambient Temperature Sensor Servicing.
• 10229572Aug 19, 2022Body and structure. Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10225424Aug 19, 2022Body and structure. Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10225287Aug 19, 2022Body and structure, Other or unknown. Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10229517Aug 17, 2022Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev. J)
• 10225373Aug 17, 2022Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev. J)
• 10225236Aug 17, 2022Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev. J)
• 10229492Aug 15, 2022Engine cooling, Electrical system. Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing Or Corrupted
• 10225350Aug 13, 2022Equipment. Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
• 10225213Aug 13, 2022Electrical system. Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
• 10229489Aug 12, 2022Transmission and drivetrain. Transmission Column Shifter Lever Feels Loose
• 10225349Aug 12, 2022Body and structure. Water Leak At Upper D-pillar Or Liftgate Area
• 10225212Aug 12, 2022Body and structure. Water Leak At Upper D-pillar Or Liftgate Area
• 10229438Aug 3, 2022Engine cooling. Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to…
• 10225301Aug 3, 2022Other or unknown, Engine cooling. Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to…
• 10225164Aug 3, 2022Engine cooling. Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to…
• 10230336Jul 12, 2022Transmission and drivetrain, Electrical system. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may comment on one or more of the following: When decelerating from a 1 to 2 gear shift, the vehicle may have a harshshift. From a 1 to 2 gear change there may be a perceived bump feeling, whilehaving a light pedal(Sales Codes ETL and ETN Only). A harsh shift from a 2 to 3 gear…
• 10223800Jul 12, 2022Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may comment on one or more of the following: When decelerating from a 1 to 2 gear shift, the vehicle may have a harshshift. From a 1 to 2 gear change there may be a perceived bump feeling, whilehaving a light pedal(Sales Codes ETL and ETN Only). A harsh shift from a 2 to 3 gear…
• 10221380Jun 29, 2022Other or unknown, Electrical system. CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
• 10221446Jun 28, 2022Back-over prevention (rear camera). Panasonic VP4R Wi-Fi New Enrollment Pause
• 10221365Jun 15, 2022Engine cooling. FILTER, Air Filter (Cummins Engine) For all 2019 MY and newer 6.7L Cummins equipped vehicles, please use filter pn# 53034051A$ For all 2018 MY and older 6.7L Cummins equipped vehicles, and 2019 MY and newer non 6.7L equipped vehicles, please use pn# 68517554A$ Service Catalog reflects these usages.
• 10221425Jun 10, 2022Equipment. Panasonic VP4R Wi-Fi New Enrollment Pause
• 10214632May 24, 2022Engine, Fuel system. 6.7L Cummins Engine High Pressure Fuel Injection Pump Identification Differences This bulletin provides information regarding the identification differences between the CP4 style high-pressure fuel injection pump, and the new CP3.3 style high-pressure fuel injection pumps installed under the Y78 recall. The following information is intended to eliminate confusion and possible noise complaints shortly after pump…
• 10214578May 21, 2022Equipment, Electrical system. Panasonic VP4R Wi-Fi New Enrollment Pause
• 10214528May 18, 2022Electrical system, Equipment. INSTRUMENT PANEL, Base Panel (Top Pad, Leather) If you are replacing a leather instrument panel top pad for any leather defects (bubbling, delamination, wrinkling, etc.), please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please send pictures of the leather defect to FCA Redacted Content.
• 10214527May 18, 2022Other or unknown, Electrical system. CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
• 10228045Apr 28, 2022Fuel system, Exterior lighting, Electrical system, Transmission and…. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following DTCs have been set: P1404 - EGR Position Sensor Rationality Closed. P2457 - Exhaust Gas Recirculation Cooling System Performance.
• 10228043Apr 26, 2022Back-over prevention (rear camera), Exterior lighting, Brakes, Lane departure. TPMS Does Not Read Tire Pressure For The Rear Tires This bulletin involves adding a sales code and performing a restore vehicle configuration. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find thefollowing Diagnostic Trouble Code (DTC) has been set: C15CE-31 - Tire Pressure Sensor 7-No Signal. Customers may also comment on the following…
• 10227961Apr 6, 2022Engine cooling, Fuel system. DRIVE, Fan If a heavy duty diesel vehicle comes in with reports of loud fan noise or fan always on, please call FCA Redacted Content. If no response within 15 minutes, proceed with repair
• 10227983Apr 2, 2022Equipment, Engine cooling. If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

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