2020 Ram 5500 Technical Service Bulletins

391 technical service bulletins (TSBs) are on record for the 2020 Ram 5500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10221171Apr 29, 2021Visibility (wipers, defrost, mirrors). A/C Performance Not As Hot/Cold On Driver Side - DTC's B11CB-92, B11CB-11
• 10221108Apr 28, 2021Back-over prevention (rear camera), Electrical system. CAMERA (surround view - digital) When vehicle is equipped with surround view system (XAK sales code) and rear camera is not functioning - If rear camera is not functioning we would expect to see these Diagnostic Trouble Code (DTCs) set by the Central Vision Processing Module (CVPM) - B217A-92 Rear Camera-Performance or Incorrect Operation U0264-00 Lost Communication With Camera Module - Rear 1.
• 10221213Apr 24, 2021Equipment. Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available. The customer may experience the following:The key fob won't unlock the doors while the vehicle is running and after a remote start.
• 10221164Apr 24, 2021Electrical system. Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
• 10221177Apr 21, 2021Electrical system, Equipment. Radio Screen Freeze, Blank Screen And Reset
• 10221154Apr 17, 2021Electrical system. No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
• 10221153Apr 17, 2021Equipment, Electrical system. Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
• 10221155Apr 16, 2021Visibility (wipers, defrost, mirrors). Customer Indicates That Temperature Varies From Side To Side Being Colder On One Side Compared To The Other.
• 10221152Apr 16, 2021Equipment, Electrical system. Battery Tester Warranty Code Procedures, Medtronic Update Process
• 10221150Apr 16, 2021Transmission and drivetrain. Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
• 10221137Apr 9, 2021Equipment, Electrical system. Apple CarPlay Does Not Work Or Not Connecting
• 10221097Apr 7, 2021Transmission and drivetrain. Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage.
• 10221186Apr 2, 2021Engine cooling, Fuel system. P203E and P203F Additional Diagnostic Information This bulletin provides additional information regarding diagnosing Diesel Exhaust Fluid (DEF) issue in extreme cold weather. Diagnostic Trouble Codes (DTCs) P203E - Reductant Level Sensor 1 Circuit Intermittent and/or P203F - Reductant Level Too Low set.
• 10220924Mar 31, 2021Steering, Transmission and drivetrain. Transmission Column Shifter Lever Feels Loose
• 10190667Mar 31, 2021Engine cooling. Customer complaint may include engine oil leak/consumption.
• 10220986Mar 27, 2021Electrical system, Visibility (wipers, defrost, mirrors). Door Control Module Window Inoperative This bulletin involves replacing one or both of the door modules. Technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: B18BA-12 - Window Control - Circuit Short to Battery B18BA-13 - Window Control - Circuit Open In addition the customer may notice one or more of the following: Driver and/or passenger windows stop working.
• 10220983Mar 26, 2021Electrical system, Equipment. Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available. The customer may experience the following:The key fob won't unlock the doors while the vehicle is running and after a remote start.
• 10220911Mar 26, 2021Equipment. Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
• 10220907Mar 25, 2021Equipment. Navigation Search Feature Does Not Work
• 10220904Mar 22, 2021Visibility (wipers, defrost, mirrors). Customer Indicates That Temperature Varies From Side To Side Being Colder On One Side Compared To The Other.
• 10220901Mar 19, 2021Body and structure. Water In Hood And/Or Slosh Noise From Hood
• 10220893Mar 16, 2021Fuel system. Metal Or Other Debris Contamination In The High Pressure Fuel System. Parts Ordering, And Repair Process Information.
• 10220891Mar 16, 2021Visibility (wipers, defrost, mirrors), Equipment. A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
• 10220883Mar 13, 2021Equipment. SXM Channels Inoperative Above Channel 450
• 10220939Mar 4, 2021Electrical system, Visibility (wipers, defrost, mirrors). Door Control Module Window Inoperative This bulletin involves replacing one or both of the door modules. Technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:B18BA-12 - Window Control - Circuit Short to Battery B18BA-13 - Window Control - Circuit Open In addition the customer may notice one or more of the following:Driver and/or passenger windows stop working.
• 10220565Feb 22, 2021Engine cooling. Diagnostic Trouble Code (DTC) P0299 ? Turbocharger Underboost Additional Diagnostics
• 10220563Feb 19, 2021Seats. Heated Seat LED Indicator Turns On And Back Off. One Or More Heated Seat DTC?s
• 10220556Feb 17, 2021Back-over prevention (rear camera). Radio Display Is Black After Replacing The Rear View Camera
• 10220614Feb 16, 2021Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The customer may experience one or more of the following:Poor shift quality. Shift or gear hunting. The following software enhancement is also available: Stored faults can only be cleared by a diagnostic scan tool, this software will allow the TCM to self clear.
• 10220548Feb 13, 2021Equipment. Favorite Song On-Air Alert List Empty
• 10220536Feb 9, 2021Engine cooling. Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Code (DTC) P0471 ? Exhaust Pressure Sensor 1 Performance, Set.
• 10188740Feb 9, 2021Equipment, Engine cooling. Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Code (DTC) P0471 ? Exhaust Pressure Sensor 1 Performance, Set.
• 10220534Feb 8, 2021Exterior lighting. Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Code (DTC) P207F ? Reductant Quality Performance Set.
• 10220525Feb 5, 2021Equipment. Device Not Supported Message On Radio Screen
• 10215958Jan 28, 2021Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may comment on one or more of the following:Poor shift quality. Shift or gear hunting.
• 10215896Jan 22, 2021Lane departure, Other or unknown. Service Trailer Brake Warning Message Displayed On The Cluster
• 10224097Nov 25, 2020Seats. HVAC Housing Service This bulletin informing the Technician about an HVAC housing redesign with components that need to be serviced together when servicing the HVAC housing. Customers may experience the following:Poor Air conditioning system performance (Slow or excess time to cool down). HVAC is slow to cool, left center instrument panel outlet is warmer than right side instrument panel outlets.
• 10224068Nov 25, 2020Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & Fuel Injection Pump - All Models (Rev. F)
• 10224048Nov 20, 2020Electrical system. Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing Or Corrupted
• 10224087Nov 14, 2020Equipment. Heating, Ventilation and Air Conditioning (HVAC) Controls Inoperative This bulletin involves replacing the HVAC module. Customers may experience not being able to change the HVAC modes, both on the radios display or HVAC controls.
• 10224030Nov 7, 2020Electrical system. Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
• 10223939Oct 29, 2020Transmission and drivetrain. Revision A: Intermittent Engine Buck, Surge, or Misfire.
• 10223911Oct 7, 2020Electrical system. Outside Air Temperature Displayed On Cluster Or Radio Are Inaccurate
• 10221843Aug 28, 2020Equipment. Radio UConnect GPS Based Trip Computer Missing
• 10221787Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10180177Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10221782Aug 12, 2020Fuel system. PUMP, Fuel Injection This part requires a unique calibration to be programmed into the Engine Control Module (ECM). Failure to program the ECM with the correct calibration after installation of this pump will create an undesireable noise characteristic from the pump. Please be sure to follow all normally published Service Bulletins, and Service Information for the latest installation instructions, and programming…
• 10180172Aug 12, 2020Electrical system, Fuel system, Engine. PUMP, Fuel Injection This part requires a unique calibration to be programmed into the Engine Control Module (ECM). Failure to program the ECM with the correct calibration after installation of this pump will create an undesireable noise characteristic from the pump. Please be sure to follow all normally published Service Bulletins, and Service Information for the latest installation instructions, and programming…
• 10221866Aug 7, 2020Electrical system, Fuel system. 6.7L Cummins Engine High Pressure Fuel Injection Pump Identification Differences This bulletin provides information regarding the identification differences in the high pressure fuel injection pumps between the new style Symetrical Cam design pump and the old syle Asymetrical Cam design used on the 6.7L Cummins in the 2019 and 2020 HD Trucks. The following information is intended to eliminate confusion and possible…
• 10180204Aug 5, 2020Electrical system. SXM Is Inoperative, Button Grayed Out Or Stuck In Loading Screen

← All problems reported for the 2020 Ram 5500