2020 Ram PromasterService bulletins

2020 Ram Promaster Technical Service Bulletins

228 technical service bulletins (TSBs) are on record for the 2020 Ram Promaster. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

10190589Mar 31, 2021Engine cooling. ADAPTER, Engine Oil Filter (Pentastar V6) All vehicles equipped with a 3.2L or 3.6L except for model year 2014 vehicles with leak concern: 1) Ensure the Oil Filter Adapter (OFA) Cap O-ring is seated in the proper groove in the cap and not damaged or cut. 2) If replacing the (OFA) due to a leak detected between (OFA) and block. Ensure the torque on the 5 bolts are torqued to 12nm. If not record the actual values…
10190587Mar 31, 2021Transmission and drivetrain. Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage.
10190586Mar 31, 2021Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
10220894Mar 17, 2021Electrical system. Dash Lights Flicker, Wipers And Door Locks Cycle On/Off While Driving, Cluster EVIC And Radio Inoperative
10190641Mar 17, 2021Equipment. Dash Lights Flicker, Wipers And Door Locks Cycle On/Off While Driving, Cluster EVIC And Radio Inoperative
10220891Mar 16, 2021Visibility (wipers, defrost, mirrors), Equipment. A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
10220836Mar 10, 2021Exterior lighting. BULB, C5W, License Plate Bulb For concern of light bar bulb inoperative/burned out, please replace the entire light bar assembly (5MA21RFXA$) instead of replacing the affected bulb and send the assembly to QEC. If possible, please indicate which side the bulb failed in the repair narrative. Please call FCA Redacted Content prior to replacing the component (if needed). If no response in 15 minutes, proceed with…
10190583Mar 10, 2021Electrical system. BULB, C5W, License Plate Bulb For concern of light bar bulb inoperative/burned out, please replace the entire light bar assembly (5MA21RFXA$) instead of replacing the affected bulb and send the assembly to QEC. If possible, please indicate which side the bulb failed in the repair narrative. Please call FCA Redacted Content prior to replacing the component (if needed). If no response in 15 minutes, proceed with…
10220531Feb 8, 2021Transmission and drivetrain. Transmission And Transmission Bracket Service
10188735Feb 8, 2021Transmission and drivetrain, Equipment. Transmission And Transmission Bracket Service
10220491Feb 3, 2021Engine cooling. RADIATOR, Engine Cooling For radiator leak concerns, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please email VIN, dealer code, mileage and picture of the leak to: FCA Redacted Content
10188615Feb 3, 2021Engine cooling. RADIATOR, Engine Cooling For radiator leak concerns, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please email VIN, dealer code, mileage and picture of the leak to: FCA Redacted Content
10220590Feb 2, 2021Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap area
10188794Feb 2, 2021Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap area
10215888Jan 21, 2021Electrical system, Equipment. Key Cannot Be Removed From Ignition
10187067Jan 21, 2021Equipment. Key Cannot Be Removed From Ignition
10224054Nov 26, 2020Engine cooling. Check Engine Lamp On, P1300 Crankshaft Position Learn Out of Range And P0300 Multiple Cylinder Misfire
10184732Nov 26, 2020Engine, Engine cooling. Check Engine Lamp On, P1300 Crankshaft Position Learn Out of Range And P0300 Multiple Cylinder Misfire
10184432Nov 26, 2020Engine cooling, Equipment. Check Engine Lamp On, P1300 Crankshaft Position Learn Out of Range And P0300 Multiple Cylinder Misfire
10224001Nov 18, 2020Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
10184678Nov 18, 2020Transmission and drivetrain, Equipment. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
10184378Nov 18, 2020Equipment, Engine cooling, Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
10223882Oct 7, 2020Body and structure. HANDLE, Sliding Door, With Cable (External) For a concern of broken external handle on the latch cable attachment, please review opening effort and inspect latch cable routing and take pictures of the latch cable routing and inner side of the handle before removing the broken handle. Please contact FCA Redacted Content to setup part return for analysis If no response in 15 minutes, proceed with repair. Please send…
10182993Oct 7, 2020Latches, locks and linkages, Equipment. HANDLE, Sliding Door, With Cable (External) For a concern of broken external handle on the latch cable attachment, please review opening effort and inspect latch cable routing and take pictures of the latch cable routing and inner side of the handle before removing the broken handle. Please contact FCA Redacted Content to setup part return for analysis If no response in 15 minutes, proceed with repair. Please send…
10221899Aug 29, 2020Brakes. Flash: Anti-lock Brake System (ABS) Module Updates This bulletin involves reprogramming the ABS module with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):P0731 - Gear Ratio Error In 1st. P0732 - Gear Ratio Error In 2nd. P083B - LC Pressure…
10221844Aug 29, 2020Brakes, Electrical system. ABS And Cluster Warning Lights Intermittently Illuminate. Multiple CAN B Faults
10180289Aug 29, 2020Brakes, Electrical system, Equipment. Flash: Anti-lock Brake System (ABS) Module Updates This bulletin involves reprogramming the ABS module with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):P0731 - Gear Ratio Error In 1st. P0732 - Gear Ratio Error In 2nd. P083B - LC Pressure…
10180234Aug 29, 2020Electrical system, Brakes. ABS And Cluster Warning Lights Intermittently Illuminate. Multiple CAN B Faults
10221831Aug 19, 2020Electrical system, Transmission and drivetrain. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
10221788Aug 19, 2020Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
10221787Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
10180221Aug 19, 2020Transmission and drivetrain, Electrical system, Engine. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
10180178Aug 19, 2020Engine, Transmission and drivetrain, Suspension, Equipment. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
10180177Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
10221855Aug 18, 2020Transmission and drivetrain. Customer Satisfaction Notification W60 Rear Axle Hub Nut
10180245Aug 18, 2020Transmission and drivetrain, Equipment. Customer Satisfaction Notification W60 Rear Axle Hub Nut
10229254Jul 22, 2020Engine cooling. GENERATOR KIT, Engine Prior to replacing the generator/alternator please call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
10221684Jul 22, 2020Engine. GENERATOR KIT, Engine Prior to replacing the generator/alternator please call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
10178611Jul 22, 2020Electrical system. GENERATOR KIT, Engine Prior to replacing the generator/alternator please call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
10229285Jul 3, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
10221715Jul 3, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
10178642Jul 3, 2020Equipment, Electrical system. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
10223559Jun 30, 2020Lane departure. Blind Spot Or Park Assist Warnings, False Activation
10177504Jun 30, 2020Electrical system. Blind Spot Or Park Assist Warnings, False Activation
10223551Jun 19, 2020Electrical system, Transmission and drivetrain. Engine Surge Feel and/or Diagnostic Trouble Code P0299 ? Turbo Underboost Condition After Updating The Powertrain Control Module (PCM) Software. (ETL, ETM, ETN Engines)
10177495Jun 17, 2020Equipment. Replacement BCM Will Not Proxi Align
10223562Jun 3, 2020Engine cooling. Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & 6.7L Cummins Diesel Engine Control Module (ECM) - 2018 Ram- All Models (Rev. E)
10177471Jun 3, 2020Equipment. VP2R Radio Clock Not Keeping Time
10176476May 20, 2020Engine, Transmission and drivetrain. Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket…
10176558May 18, 2020Equipment. Repair Eligibility For Ram Promaster Recalls BusinessLink Dealers Only

← All problems reported for the 2020 Ram Promaster

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.