2020 Ram Promaster Technical Service Bulletins

228 technical service bulletins (TSBs) are on record for the 2020 Ram Promaster. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10176531May 12, 2020Fuel system, Equipment, Engine cooling. Oil Leak From The Front Timing Gear Housing Gasket. (Note: ETL, ETK, ETM, ETN Diesel Engines)
• 10176523May 9, 2020Engine, Fuel system. MIL Lamp On, No Start
• 10175743Apr 30, 2020Equipment, Body and structure. Disinfectant Solution Recommended for COVID-19
• 10175735Apr 22, 2020Equipment, Electrical system. Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
• 10175733Apr 21, 2020Fuel system. Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
• 10175674Apr 17, 2020Steering. Hands On Steering Wheel Message In EVIC
• 10175615Apr 8, 2020Steering, Transmission and drivetrain. PUMP, Power Steering For concern of degraded or loss of power steering assist For US & Canadian Dealers, please email VIN, dealer code, dealer contact info, mileage, picture of steering oil level in resevoir and picture of oil leak in the steering system if present to: FCA Redacted Content For Mexican Dealers, please call FCA Redacted Content at FCA Redacted Content If not response in 15 minutes, proceed with repair.
• 10175554Mar 11, 2020Air bags, Vehicle speed control, Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10175432Mar 11, 2020Electrical system. Battery Low voltage, dead battery Before replacement please send an email to FCA Redacted Content with following details: VIN, mileage, Part number, dealer code, dealer contact name to request the part back for analysis. If no response in 15 minutes, proceed with repair.
• 10175431Mar 11, 2020Equipment. SENSOR, Map For MAP sensor diagnostic trouble code DTC P0069, please contact FCA Redacted Content prior to repair. If no response in 15 minutes, proceed with repair.
• 10175141Mar 11, 2020Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10175020Mar 11, 2020Electrical system, Equipment. Battery Low voltage, dead battery Before replacement please send an email to FCA Redacted Content with following details: VIN, mileage, Part number, dealer code, dealer contact name to request the part back for analysis. If no response in 15 minutes, proceed with repair.
• 10175019Mar 11, 2020Back-over prevention (rear camera). SENSOR, Map For MAP sensor diagnostic trouble code DTC P0069, please contact FCA Redacted Content prior to repair. If no response in 15 minutes, proceed with repair.
• 10174221Mar 11, 2020Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10174100Mar 11, 2020Electrical system. Battery Low voltage, dead battery Before replacement please send an email to FCA Redacted Content with following details: VIN, mileage, Part number, dealer code, dealer contact name to request the part back for analysis. If no response in 15 minutes, proceed with repair.
• 10174099Mar 11, 2020Electrical system. SENSOR, Map For MAP sensor diagnostic trouble code DTC P0069, please contact FCA Redacted Content prior to repair. If no response in 15 minutes, proceed with repair.
• 10173328Feb 26, 2020Electrical system, Equipment. Key Programming, Security Pin Request, Pin Invalid
• 10173323Feb 22, 2020Electrical system. Intelligent Battery Sensor-IBS Installation, Battery Charging Message, Start Stop Charging Warning Lamp Illuminated On Stop Start Equipped Vehicles
• 10173273Feb 12, 2020Electrical system. DETECTOR, Evaporative System Integrity Module (ESIM) Before replacing this part, please call FCA Redacted Content. For Mexican Dealers, please call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
• 10173305Feb 6, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.
• 10170390Dec 14, 2019Electrical system, Body and structure. Flash: Body Control Module (BCM) Enhancements This bulletin involves updating the Body Control Module (BCM) with the latest available software. Customer may experience one or more of the following: A warning on the Electronic Vehicle Information Center (EVIC) stating that the running lights are out. Further inspection reveals all lights are functional. Battery state of charge may be low.
• 10170386Dec 12, 2019Body and structure, Electrical system. Flash: Body Control Module (BCM) Enhancements This bulletin involves updating the Body Control Module (BCM) with the latest available software. Customer may experience the following:A warning on the Electronic Vehicle Information Center (EVIC) stating that the running lights are out. Further inspection reveals all lights are functional. Battery state of charge may be low.
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Fuel system, Engine. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168388Oct 17, 2019Fuel system, Transmission and drivetrain. SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in direct contact with the stubshaft, it will not avoid grease/oil leakage from transmission side. PTU V-seals are intended to act as a dust cover for stubshaft - PTU input shaft spline…
• 10168385Oct 16, 2019Electrical system, Body and structure. MODULE, Body Controller Prior to replacing any Body Control Module (BCM), please call Craig Cowing at (248) 309-7956 for root cause assistance. If no response in 15 minutes, proceed with repair.
• 10168375Oct 2, 2019Seat belts. SEAT BELT, Retractor Prior to replacing any Seat Belt, please take a video of customer concern so it can be better understood prior to replacing. Please send video to the following e-mail address: [email protected]. Please reference Service Library for the latest Diagnostics.
• 10166594Aug 27, 2019Body and structure, Transmission and drivetrain. Left Transmission Mount Bracket Fasteners This bulletin is to emphasize the importance of replacing and torquing the one time use bolts that fasten the left transmission mount bracket to the transmission.

← All problems reported for the 2020 Ram Promaster