2023 Ram Promaster Technical Service Bulletins

165 technical service bulletins (TSBs) are on record for the 2023 Ram Promaster. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10251783Jan 10, 2024Electrical system. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
• 10248903Nov 30, 2023Equipment. Radio Navigation Displays Message ?No Maps Available?
• 10248848Nov 17, 2023Equipment. Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
• 10248966Nov 8, 2023Engine cooling. PSU Oil Pump Assy
• 10248845Nov 8, 2023Engine cooling. Hydraulic tensioner Before replacing any Front End Accessory Drive components, please check Accessory Drive belt routing as per engine sales code. Customer complaints may include a noise coming from under de hood described as a squeal, screech, squeak, chirp or "belt related" noise and/or noisy tensioner/pulley. Please check Service Library for any STAR Online publications that may apply.
• 10247435Oct 5, 2023Back-over prevention (rear camera). Humming Noise Through Speakers While Vehicle Is Off
• 10248579Sep 26, 2023Lane departure. Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
• 10244418Sep 26, 2023Equipment. Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
• 10244356Sep 20, 2023Suspension. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
• 10248570Sep 19, 2023Seats. 2nd Row Center Seat Lazy Or Slow When Folding.
• 10248509Sep 15, 2023Electrical system. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
• 10244348Sep 15, 2023Electrical system. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
• 10248556Sep 9, 2023Electrical system. Wireless Qi Charger Not Charging
• 10244395Sep 9, 2023Equipment. Wireless Qi Charger Not Charging
• 10248505Sep 7, 2023Electrical system, Engine cooling. PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be…
• 10244344Sep 7, 2023Engine cooling, Electrical system. PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be…
• 10243294Aug 31, 2023Equipment. Restore Vehicle Configuration Customers may experience the following: ? Customer installed rear speakers do not work. This bulletin involves performing a restore vehicle configuration procedure.
• 10243192Aug 31, 2023Engine cooling. Suspected engine coolant leak.
• 10243209Aug 30, 2023Equipment. FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
• 10243208Aug 30, 2023Equipment. Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
• 10243271Aug 24, 2023Visibility (wipers, defrost, mirrors). A/C Diagnostic LOP Change
• 10243176Aug 23, 2023Equipment. SiriusXM (SXM) Advertisements Pop Up On Radio
• 10243099Aug 18, 2023Body and structure. FLOOR FRONT CARPET As of August 16, 2023, the front carpet is no longer standard, claims for shortages and errors will be denied.
• 10243226Aug 2, 2023Equipment. Flash: Radio Frequency Hub Module (RFHM) Update The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Code (DTCs): ? B1053-64 RFHM (Kin Communication) - Signal Plausibility Failure Set In The RF Hub. ? B1A7D-2F Start Button - Signal Erratic. Customers may also experience one or more of the…
• 10243136Aug 2, 2023Equipment, Other or unknown. Radio Resets Intermittently After A Screech Or Buzz Sound
• 10242717Jul 27, 2023Equipment. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
• 10242706Jul 17, 2023Electrical system, Brakes. PUMP, Vacuum For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE. Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.
• 10242752Jul 15, 2023Electrical system. USB Hub In-Operable
• 10242750Jul 14, 2023Equipment. Wireless Qi Charger Not Charging
• 10242802Jul 13, 2023Equipment, Electrical system. R1L Radio Software USB Update to R145.00.15 The customer may describe one or more of the following: ? Radio satellite function is inoperative, or the SAT channel shows the message: "Satellite Antenna Unavailable/Satellite Signal Failure". ? After failed attempt retry screen, Head Unit (HU) doesn?t reconnect to CarPlay?. ? After a sleep (Key Off/On), stored DTC U1176-00, Lost Communication with Emergency Alert…
• 10242737Jul 11, 2023Equipment. Apple CarPlay Not Working Or Disconnecting After Updating To iOS 16.3.1 Or Above
• 10241146Jun 30, 2023Visibility (wipers, defrost, mirrors). A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
• 10241148Jun 23, 2023Electrical system, Visibility (wipers, defrost, mirrors). Power wndow switch passenger
• 10241061Jun 2, 2023Equipment, Electrical system. Radio Over The Air 139.01.19, 139.01.60 to R145.00.15 Software Version Updates Customers may experience one or more of the following: ? Radio satellite function is inoperative, or the SAT channel shows the message: Satellite Antenna Unavailable/Satellite Signal Failure. ? After failed attempt retry screen, Head Unit (HU) doesn?t reconnect to CarPlay?. ? After a sleep (Key Off/On), stored DTC D176, lost…
• 10239996May 20, 2023Engine cooling. Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTCs) present.
• 10240000May 18, 2023Equipment. B2768-49 Right Impact Pressure Sensor-Internal Failure, prior to replacement of any components please contact FCA Redacted Content for further assistance. If no response in 15 minutes, proceed with repair.
• 10239957May 18, 2023Engine cooling. Water Quality When Mixed With Engine Coolant
• 10239995May 17, 2023Engine cooling. Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTC)s present.
• 10239951May 17, 2023Engine cooling. Engine Ticking Noise Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTC)s present. This bulletin involves inspecting and if needed, replacing the intake HLAs. NOTE: **ALL VEHICLES ON THE RSU VIN LIST REQUIRE ALL 12 INTAKE HYDRAULIC LASH ADJUSTERS TO BE REPLACED**.
• 10239860May 17, 2023Equipment, Brakes. Brake Master Cylinder Before replacing this part, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
• 10240030May 12, 2023Engine cooling. Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating. C0604- Active Air Dam Control Performance
• 10239855May 2, 2023Engine cooling. PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engine is equipped with the AC/AD LEVEL PSU right intake camshaft PN 05047913AC or AD (new version), camshaft should NOT be replaced.
• 10239854May 2, 2023Back-over prevention (rear camera). ROCKER ARM ASSY - ROLLER ROCKER Case 1.- Before replacing the intake or exhaust rocker arms due to an abnormal ticking noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head (no need to replace rocker arms). The noise can occur at low or high RPMs, and at low or high temperatures. There are no…
• 10236969Apr 25, 2023Visibility (wipers, defrost, mirrors). Mirror
• 10236950Apr 25, 2023Engine cooling. Engine Ticking Noise Engine makes an abnormal ticking noise. There may be Diagnostic Trouble Codes (DTC)s present. This bulletin involves inspecting and if needed, replacing the intake HLAs.
• 10236933Apr 15, 2023Equipment, Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10236967Apr 5, 2023Equipment. Fca caribbean warranty operations newsletter
• 10247906Feb 22, 2023Engine cooling. ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use…
• 10234379Feb 22, 2023Engine cooling. ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use…
• 10247955Feb 16, 2023Back-over prevention (rear camera). Uconnect Box Require Service Message

← All problems reported for the 2023 Ram Promaster