2015 Toyota 4RUNNER Suspension Problems

“I'm writing you today in the hopes that you can investigate and create a recall for Toyota's x-reas suspension system. I purchased a brand new 2015 limited 4RUNNER four years ago. On november 29th, 2019 I had my 4RUNNER serviced at a Toyota service center for a 40,000 mile check up. After the check up I was told that both front struts needed to be replaced and due to the design (both front struts being connected to both rear shocks) the entire x-reas suspension system needed to be replaced. …”

“I have had 3 sets of tires on my 4RUNNER and each set has worn down prematurly despite purchasing good quality tires with a 60k mile warranty. I have the tires rotated, balanced and aligned at the required service intervals and as needed. The vehicle does not stay aligned very long. I even went to multiple tire shops to get different opinions. I've been told by multiple tire shops that the 4runners are difficult to adjust and do not hold an alignment. Each set of 60k warranty tires only lasted 30k miles and I was not able to get any replacement tires. …”

“I have a new 4RUNNER that I was not pleased with how it was handling. I took it into an independent wheel alignment shop to get an objective opinion. The results are included in the attached document. 10 out of 14 of the settings were out of specification. I paid to have these items fixed. My car now tracks better. Corners better and has a more stable ride. These settings were so bad I now realize that I was in car that was not as safe as it should have been. I have submitted this attachment to Toyota USA and the dealer and the only response has been they will file my complaint. …”

“Has a steering wheel shimmy between 60-70 MPH, causing premature wear on tires. Just bought 80k mile warranty tires are they are completely bald at 20k miles even after being rotated every 5k miles, balances, and alignments. Unable to keep vehicle aligned and in balance no matter how soon I have it done after just having it done (once in august and then again immediately in september. Body shop advising that the weld on the rear axle is incorrect causing this issue. …”

“This is a Toyota limited model that has a proprietary xreas suspension. This car has been regularly serviced at the intervals recommended by Toyota at their dealership. At approximately 55,000 miles the service tech found that all four struts were leaking and required $4,500 to repair and replace. A visit to a second dealership confirmed the diagnostic outcome provided by the first dealer. I contacted Toyota who stated the warranty had lapsed and expressed no desire to investigate why at 55,000 the suspension system seals at all four wheels would fail. …”