2018 Cadillac XTS Other or unknown Problems
- Complaints
- 3about this part
- Share
- 43%of 7 total for the year
- Median mileage
- 15,500miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 3 complaints about the other or unknown of the 2018 Cadillac XTS, 43% of the 7 complaints for this model year. Where a mileage was given, the median is 15,500 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“For the second time, I can't get into or start my car after it's sat unused for a few days. The first time, Cadillac told me how to open the car. Then, I attempted unsuccessfully to jump start it. The dealership replaced the battery. When it happened the second time, the dealership said they didn't know what happened.”
NHTSA complaint #11132240, filed 2018-09, 8,000 miles“Cadillac user experience (cue) continues to malfunction after recall updates were installed. Vehicle has had 4 attempted repairs to correct the defect problem still persist and presents a serious safety risk as visibility to hazards at the rear of the vehicle are impaired and in some cases reduced to none. Vue controls most of the features on the vehicle. Cue becomes disabled and blacks out making it impossible to restore normal rear visibility functions such as the side mirrors pivoting down. …”
NHTSA complaint #11255662, filed 2019-09, 23,000 miles“The screen on the CUE system cracked, spider web cracked. Under no particular conditions. I got in it one day and it was like that. The car is parked in a garage unless driven. I asked the dealership about this and if there was a recall. The dealership said they have had a lot of complaints about this, but no recall. It is expensive to get fixed, and from what i've been reading online, they replace with the same screen, so it could happen again. This is so unexceptable.”
NHTSA complaint #11468986, filed 2022-06Related service bulletins
- 11037555Sep 26, 2026This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- 11037253Sep 4, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11035340Jul 21, 2026PI to help diagnose A/C concern
- 11030974Apr 1, 2026This preliminary information communicates information about how to determine if a wheel and tires size change is available.
- 11030092Mar 9, 2026This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
- 11030091Mar 9, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11027601Jan 8, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11025755Nov 20, 2025This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s…
- 11023091Sep 9, 2025New Vehicle Monitoring Programs Section in IVH
- 11022084Aug 14, 2025This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Other or unknown: other model years
Other parts of the 2018 Cadillac XTS
← All problems reported for the 2018 Cadillac XTS
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology