2017 Cadillac XTS Other or unknown Problems
- Complaints
- 8about this part
- Share
- 33%of 24 total for the year
- Median mileage
- 33,500miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 8 complaints about the other or unknown of the 2017 Cadillac XTS, 33% of the 24 complaints for this model year. Where a mileage was given, the median is 33,500 miles. 1 a fire, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Problem #1 - trunk opens by itself (sometimes while vehicle is stationary & locked (I.e., parked for the night - engine off); other times the trunk opens by itself while I am driving/moving (engine obviously on); other times while the engine is on and the vehicle is stationary (I.e., vehicle is at idle). I know for a fact that these episodes occurred without me pressing the trunk button - whether it be the inside/door trunk button; key fob trunk vutton; or the trunk release on the trunk itself. …”
NHTSA complaint #11228574, filed 2019-06, 33,500 miles“Last year, we bought our car from a dealership used. We noticed the Cadillac cue was very glitchy. We took it into the dealership and they calibrated the system. We were on a trip using the GPS and it glitched several times. Had to pull over and set up our phones. Nothing works in the Cadillac cue when this happens. Climate control, GPS, apps, wifi, and music. Took it back, told it was no longer under warranty and GM was aware of all the issues yet refuse to do a recall. Dealership said eventually it would shatter. Well, yesterday, we got in our car and noticed it had in fact shattered. …”
NHTSA complaint #11338006, filed 2020-07, 64,000 miles“The Cadillac cue screen freezes while I am driving the car (vehicle in motion - or could be stopped at red light, but engine is on). This has happened dozens of times during the past 1 year that I have owned the car. I am suddenly unable to increase/decrease volume, change radio station, cannot use GPS, cannot adjust anything on the cue screen -- it is completely frozen. The only way to get it working again - pull off to side of road. Shut engine off; get out of car; lock the car doors; re-enter the car; start the vehicle engine - usually the cue screen is once again responsive at this point. …”
NHTSA complaint #11228579, filed 2019-06, 33,500 miles“Alamo rental car put my wife and son and me in a 2017 Cadillac XTS at denver international airport on thursday 2 february 2017. While driving to boulder on a 75-MPH highway I had to adjust the driver's seat. Adjusting the driver's seat meant also having to adjust the mirrors. I knew I could adjust the mirrors by feeling for buttons with my left hand. Unfortunately, one of the button options was designed to collapse the side mirrors; this I did not know. Imagine my surprise when, at highway speeds, both side mirrors disappeared. …”
NHTSA complaint #10956412, filed 2017-02“The contact owned a 2017 Cadillac XTS. After the contact parked and exited the vehicle, the entire vehicle caught fire. The fire department was called and extinguished the fire. No one was injured. The vehicle was destroyed. The vehicle was not taken to a dealer or diagnosed. The manufacturer was contacted. The failure mileage was 19,563.”
NHTSA complaint #11186837, filed 2019-03, 19,563 milesRelated service bulletins
- 11037555Sep 26, 2026This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- 11037253Sep 4, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11035340Jul 21, 2026PI to help diagnose A/C concern
- 11030974Apr 1, 2026This preliminary information communicates information about how to determine if a wheel and tires size change is available.
- 11030092Mar 9, 2026This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
- 11030091Mar 9, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11027601Jan 8, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11025755Nov 20, 2025This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s…
- 11023091Sep 9, 2025New Vehicle Monitoring Programs Section in IVH
- 11022084Aug 14, 2025This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Other or unknown: other model years
Other parts of the 2017 Cadillac XTS
10 complaintsSuspension
3 complaintsSteering
2 complaintsTransmission and drivetrain
2 complaintsBack-over prevention (rear camera)
1 complaintsBrakes
1 complaintsElectronic stability control
1 complaintsExterior lighting
1 complaintsFuel system
1 complaintsBody and structure
1 complaintsVehicle speed control
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2017 Cadillac XTS
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology