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Electrical systemPart report

2017 Cadillac XTS Electrical system Problems

Complaints
10about this part
Share
42%of 24 total for the year
Median mileage
43,250miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 10 complaints about the electrical system of the 2017 Cadillac XTS, 42% of the 24 complaints for this model year. Where a mileage was given, the median is 43,250 miles.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“The cue screen locks up and becomes inoperable several times a day. It causes the heat or A/C to not work properly and I am unable to use any function. The failure prevents me from properly heating or cooling the vehicle, use the nav function, and the screen will automatically reprogram my settings, make beeping noises, and become a significant distraction while driving. Safety related issue.”

NHTSA complaint #11254677, filed 2019-09, 53,000 miles

“Problem #1 - trunk opens by itself (sometimes while vehicle is stationary & locked (I.e., parked for the night - engine off); other times the trunk opens by itself while I am driving/moving (engine obviously on); other times while the engine is on and the vehicle is stationary (I.e., vehicle is at idle). I know for a fact that these episodes occurred without me pressing the trunk button - whether it be the inside/door trunk button; key fob trunk vutton; or the trunk release on the trunk itself. …”

NHTSA complaint #11228574, filed 2019-06, 33,500 miles

“Last year, we bought our car from a dealership used. We noticed the Cadillac cue was very glitchy. We took it into the dealership and they calibrated the system. We were on a trip using the GPS and it glitched several times. Had to pull over and set up our phones. Nothing works in the Cadillac cue when this happens. Climate control, GPS, apps, wifi, and music. Took it back, told it was no longer under warranty and GM was aware of all the issues yet refuse to do a recall. Dealership said eventually it would shatter. Well, yesterday, we got in our car and noticed it had in fact shattered. …”

NHTSA complaint #11338006, filed 2020-07, 64,000 miles

“Purchased my 2017xt5 9/13/2017. While driving down a main street, I stopped for a light. When the light turned green, the car would not move. Could not turn it off nor could I try to put it in another gear. A kind gentleman, who was behind me, got out of his car and asked if I was okay. I told him the car would not move. He tried. No luck.. I got behind the wheel again and tried to shut it off, again. Eventually, it shut off. I pressed the started again and it rebooted. Very scary... Prayed that I would make it home. Next at, called the dealer. …”

NHTSA complaint #11040698, filed 2017-10, 400 miles

“The Cadillac cue screen freezes while I am driving the car (vehicle in motion - or could be stopped at red light, but engine is on). This has happened dozens of times during the past 1 year that I have owned the car. I am suddenly unable to increase/decrease volume, change radio station, cannot use GPS, cannot adjust anything on the cue screen -- it is completely frozen. The only way to get it working again - pull off to side of road. Shut engine off; get out of car; lock the car doors; re-enter the car; start the vehicle engine - usually the cue screen is once again responsive at this point. …”

NHTSA complaint #11228579, filed 2019-06, 33,500 miles

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2018114%
20171042%
2016732%
2015536%
20141632%
20134140%

Other parts of the 2017 Cadillac XTS

Other or unknown
8 complaints
Suspension
3 complaints
Steering
2 complaints
Transmission and drivetrain
2 complaints
Back-over prevention (rear camera)
1 complaints
Brakes
1 complaints
Electronic stability control
1 complaints
Exterior lighting
1 complaints
Fuel system
1 complaints
Body and structure
1 complaints
Vehicle speed control
1 complaints
Visibility (wipers, defrost, mirrors)
1 complaints

← All problems reported for the 2017 Cadillac XTS

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology