2017 Cadillac XTS Electrical system Problems
- Complaints
- 10about this part
- Share
- 42%of 24 total for the year
- Median mileage
- 43,250miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 10 complaints about the electrical system of the 2017 Cadillac XTS, 42% of the 24 complaints for this model year. Where a mileage was given, the median is 43,250 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The cue screen locks up and becomes inoperable several times a day. It causes the heat or A/C to not work properly and I am unable to use any function. The failure prevents me from properly heating or cooling the vehicle, use the nav function, and the screen will automatically reprogram my settings, make beeping noises, and become a significant distraction while driving. Safety related issue.”
NHTSA complaint #11254677, filed 2019-09, 53,000 miles“Problem #1 - trunk opens by itself (sometimes while vehicle is stationary & locked (I.e., parked for the night - engine off); other times the trunk opens by itself while I am driving/moving (engine obviously on); other times while the engine is on and the vehicle is stationary (I.e., vehicle is at idle). I know for a fact that these episodes occurred without me pressing the trunk button - whether it be the inside/door trunk button; key fob trunk vutton; or the trunk release on the trunk itself. …”
NHTSA complaint #11228574, filed 2019-06, 33,500 miles“Last year, we bought our car from a dealership used. We noticed the Cadillac cue was very glitchy. We took it into the dealership and they calibrated the system. We were on a trip using the GPS and it glitched several times. Had to pull over and set up our phones. Nothing works in the Cadillac cue when this happens. Climate control, GPS, apps, wifi, and music. Took it back, told it was no longer under warranty and GM was aware of all the issues yet refuse to do a recall. Dealership said eventually it would shatter. Well, yesterday, we got in our car and noticed it had in fact shattered. …”
NHTSA complaint #11338006, filed 2020-07, 64,000 miles“Purchased my 2017xt5 9/13/2017. While driving down a main street, I stopped for a light. When the light turned green, the car would not move. Could not turn it off nor could I try to put it in another gear. A kind gentleman, who was behind me, got out of his car and asked if I was okay. I told him the car would not move. He tried. No luck.. I got behind the wheel again and tried to shut it off, again. Eventually, it shut off. I pressed the started again and it rebooted. Very scary... Prayed that I would make it home. Next at, called the dealer. …”
NHTSA complaint #11040698, filed 2017-10, 400 miles“The Cadillac cue screen freezes while I am driving the car (vehicle in motion - or could be stopped at red light, but engine is on). This has happened dozens of times during the past 1 year that I have owned the car. I am suddenly unable to increase/decrease volume, change radio station, cannot use GPS, cannot adjust anything on the cue screen -- it is completely frozen. The only way to get it working again - pull off to side of road. Shut engine off; get out of car; lock the car doors; re-enter the car; start the vehicle engine - usually the cue screen is once again responsive at this point. …”
NHTSA complaint #11228579, filed 2019-06, 33,500 milesRelated service bulletins
- 11017595Apr 3, 2025This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
- 11017244Mar 31, 2025The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other…
- 11017207Mar 21, 2025This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414…
- 11017031Mar 12, 2025This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
- 11014230Jan 31, 2025This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11013069Jan 9, 2025This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11012929Jan 7, 2025This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11011805Dec 6, 2024This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11009170Oct 25, 2024This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156Oct 25, 2024This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester…
Electrical system: other model years
Other parts of the 2017 Cadillac XTS
8 complaintsSuspension
3 complaintsSteering
2 complaintsTransmission and drivetrain
2 complaintsBack-over prevention (rear camera)
1 complaintsBrakes
1 complaintsElectronic stability control
1 complaintsExterior lighting
1 complaintsFuel system
1 complaintsBody and structure
1 complaintsVehicle speed control
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2017 Cadillac XTS
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology