2017 Cadillac XTS Problems
- Complaints
- 24filed with NHTSA
- Median mileage
- 33,500miles, 13 complaints with mileage
- Recalls
- 0campaigns on record
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
- NHTSA crash rating
- 5 / 5stars overall, 2 rated versions
- EPA fuel economy
- 17 mpgcombined, 3.6L 6-cyl FWD · 15 city / 21 hwy
Sources: NHTSA records for the 2017 Cadillac XTS (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error
NHTSA recorded 24 consumer complaints for the 2017 Cadillac XTS. The part named most often is electrical system, with 10 complaints (42% of the total), followed by other or unknown (8) and suspension (3). 13 of the complaints include a mileage, and 54% of those were filed for vehicles with under 50,000 miles; the median is 33,500 miles. Of all complaints, 1 involved a crash, 1 a fire, according to the filers. NHTSA lists 0 recall campaigns and 1,104 technical service bulletins for this model year. Electrical system complaints overlap with 220 technical service bulletins filed under the same part. Other or unknown complaints overlap with 78 technical service bulletins filed under the same part.
This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Electrical system10 42%
- Other or unknown8 33%
- Suspension3 13%
- Steering2 8.3%
- Brakes1 4.2%
- Exterior lighting1 4.2%
- Fuel system1 4.2%
Also reported: Body and structure (1), Vehicle speed control (1), Visibility (wipers, defrost, mirrors) (1).
Example complaints
Electrical system: “The cue screen locks up and becomes inoperable several times a day. It causes the heat or A/C to not work properly and I am unable to use any function. The failure prevents me from properly heating or cooling the vehicle, use the nav function, and the screen will automatically reprogram my settings, make beeping noises, and become a significant distraction while driving. Safety related issue.”
NHTSA complaint #11254677, filed 2019-09, 53,000 milesOther or unknown: “Problem #1 - trunk opens by itself (sometimes while vehicle is stationary & locked (I.e., parked for the night - engine off); other times the trunk opens by itself while I am driving/moving (engine obviously on); other times while the engine is on and the vehicle is stationary (I.e., vehicle is at idle). I know for a fact that these episodes occurred without me pressing the trunk button - whether it be the inside/door trunk button; key fob trunk vutton; or the trunk release on the trunk itself. …”
NHTSA complaint #11228574, filed 2019-06, 33,500 milesSuspension: “2017 XTS, rear suspension air bags fail while driving, stoped and even parked. While driving at highway speeds or just parked rear end will drop unexpectedly. The rear end will start to bounce with just the slightest uneven road. This cause the driver to have to fight to stay in control of car and slow down very fast. With traffic behind it can cause someone to hit you from rear. Car has been to dealer several times and Cadillac say everything is normal. However after leaving dealer it continues to happen. Cadillac has know about this for many years and ignores the problem on the XTS. …”
NHTSA complaint #11287412, filed 2019-12, 52,000 milesSteering: “On 4 separate occasions over the last few months the power steering has quit working while driving. Has happened while turning and while driving straight. Has happened while accelerating and while driving constant speed. After stopping, turning engine off and then restarting the problem goes away. I do get a message that power steering is out on the dash but it is very evident when it goes out. Internet search says this is a problem on other models and recall issued. Dealer says no such recall on my vehicle.”
NHTSA complaint #11241125, filed 2019-08, 55,000 milesMileage when problems were reported
54% of the 13 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 4,900 and 55,000 miles.
Complaints by year filed
Trend: stable. Complaints filed in the last 3 full calendar years are within 25% of the 3 years before.
Crash test ratings
NHTSA's 5-Star Safety Ratings for the 2017 Cadillac XTS. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.
| Version | Overall | Frontal | Side | Side pole | Rollover |
|---|---|---|---|---|---|
| XTS · sedan AWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 11.8% risk |
| XTS · sedan FWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 11.8% risk |
Driver aids listed by NHTSA for the 2017 model year: forward collision warning optional, lane departure warning optional, automatic emergency braking not available.
Neighbouring years: 2016: same overall rating; 2018: same overall rating. A redesign between years can change both the car and the test.
Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.
Fuel economy and running cost
EPA ratings for each 2017 Cadillac XTS version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| XTS FWD | 3.6L 6-cyl | 6-speed automatic | 18 | 28 | 22 | $3,050 |
| XTS AWD | 3.6L 6-cyl | 6-speed automatic | 17 | 26 | 20 | $3,350 |
| XTS AWD | 3.6L 6-cyl | 6-speed automatic | 16 | 23 | 18 | $3,700 |
| XTS Hearse FWD | 3.6L 6-cyl | 6-speed automatic | 15 | 21 | 17 | $3,950 |
| XTS Limo FWD | 3.6L 6-cyl | 6-speed automatic | 15 | 21 | 17 | $3,950 |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
NHTSA lists no recall campaigns for the 2017 Cadillac XTS in the data used here. A recall can apply to some vehicles of a model year and not others, so check a specific vehicle by VIN at nhtsa.gov/recalls.
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 1,104 on record; the latest 10 are shown.
- 11037555Sep 26, 2026Other or unknown. This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- 11037253Sep 4, 2026Other or unknown. This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11035340Jul 21, 2026Other or unknown. PI to help diagnose A/C concern
- 11030974Apr 1, 2026Other or unknown. This preliminary information communicates information about how to determine if a wheel and tires size change is available.
- 11030092Mar 9, 2026Other or unknown. This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
- 11030091Mar 9, 2026Other or unknown. This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11027601Jan 8, 2026Other or unknown. This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11025755Nov 20, 2025Other or unknown. This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit…
- 11023091Sep 9, 2025Other or unknown. New Vehicle Monitoring Programs Section in IVH
- 11022084Aug 14, 2025Other or unknown. This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Other model years of the Cadillac XTS
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2019 | 6 | 20,000 | 2 | — | 17 | — | Not enough data |
| 2018 | 7 | 23,000 | 1 | 5 | 17 | — | Not enough data |
| 2017 | 24 | 33,500 | 0 | 5 | 17 | — | Stable |
| 2016 | 22 | 15,000 | 0 | 5 | 17 | — | Stable |
| 2015 | 14 | 49,220 | 3 | 5 | 17 | — | Not enough data |
| 2014 | 50 | 40,100 | 4 | 5 | 17 | Not compared (fewer than 3 comparable model years) | Falling |
| 2013 | 103 | 52,840 | 5 | 5 | 17 | Not compared (fewer than 3 comparable model years) | Falling |
Frequently asked questions
How many NHTSA complaints does the 2017 Cadillac XTS have?
NHTSA recorded 24 consumer complaints for the 2017 Cadillac XTS as of Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2017 Cadillac XTS is reported most often?
Electrical system is named most often, in 10 complaints (42% of the total), followed by other or unknown with 8.
Has the 2017 Cadillac XTS been recalled?
NHTSA lists no recall campaigns for this model year in the data used here. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
How did the 2017 Cadillac XTS do in NHTSA crash tests?
NHTSA's 5-Star Safety Ratings give the 2017 Cadillac XTS 5 out of 5 stars overall, across 2 rated versions (body style and drive). Ratings from different model years are only comparable when the vehicle was not redesigned in between.
What gas mileage does the 2017 Cadillac XTS get?
The EPA rates the 2017 Cadillac XTS (XTS Hearse, 3.6L 6-cyl) at 17 mpg combined, 15 city and 21 highway, with an estimated annual fuel cost of $3,950 at 15,000 miles a year. Other engine and drive versions are rated differently.
At what mileage are problems with the 2017 Cadillac XTS reported?
Among the 13 complaints that include a mileage, the median is 33,500 miles and the middle half falls between 4,900 and 55,000 miles; 54% were filed for vehicles with under 50,000 miles.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.