2017 Cadillac XTS Suspension Problems
- Complaints
- 3about this part
- Share
- 13%of 24 total for the year
- Median mileage
- 52,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 3 complaints about the suspension of the 2017 Cadillac XTS, 13% of the 24 complaints for this model year. Where a mileage was given, the median is 52,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“2017 XTS, rear suspension air bags fail while driving, stoped and even parked. While driving at highway speeds or just parked rear end will drop unexpectedly. The rear end will start to bounce with just the slightest uneven road. This cause the driver to have to fight to stay in control of car and slow down very fast. With traffic behind it can cause someone to hit you from rear. Car has been to dealer several times and Cadillac say everything is normal. However after leaving dealer it continues to happen. Cadillac has know about this for many years and ignores the problem on the XTS. …”
NHTSA complaint #11287412, filed 2019-12, 52,000 miles“With no warning and only 45000 miles on car rear air suspension motor failed on expressway! I quickly noticed my steering anti red seemed out of control! I quickly pulled over not knowing what was wrong. My husband came to meet me and immediately asked what was in my trunk! I told him nothing he said my back tires were 1/4 inch from hitting wheel well. The rear end was so low if I did not pull over and hit a bump or rock my tire would of hit top of body of car! I would of lost control of car! Thank god I pulled over when I did it could of killed me or someone else in road! …”
NHTSA complaint #11491014, filed 2022-10Related service bulletins
- 11019516Apr 17, 2025This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
- 11017424Apr 3, 2025This service bulletin advises the tech to only replace the shock that is bad and not all shocks.
- 11015409Feb 25, 2025This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles.
- 11007936Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11000119Apr 26, 2024This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10247352Nov 14, 2023This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s…
- 10245395Nov 6, 2023This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing…
- 10242061Aug 7, 2023This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
Suspension: other model years
Other parts of the 2017 Cadillac XTS
10 complaintsOther or unknown
8 complaintsSteering
2 complaintsTransmission and drivetrain
2 complaintsBack-over prevention (rear camera)
1 complaintsBrakes
1 complaintsElectronic stability control
1 complaintsExterior lighting
1 complaintsFuel system
1 complaintsBody and structure
1 complaintsVehicle speed control
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2017 Cadillac XTS
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology