2014 Cadillac XTS Suspension Problems
- Complaints
- 11about this part
- Share
- 22%of 50 total for the year
- Median mileage
- 37,500miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 11 complaints about the suspension of the 2014 Cadillac XTS, 22% of the 50 complaints for this model year. Where a mileage was given, the median is 37,500 miles. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“After I got to work and parked my car I went back to get my coffee mug when it appeared that my car was lowered to the ground as if all the air went out of all of the tires. The air suspension I suppose. Also, my display screen has gone out twice since I bought the car six years ago.”
NHTSA complaint #11338700, filed 2020-07, 91,123 miles“I was driving the vehicle on a city street in traffic at approximately 30 miles an hour and the rear air suspension deflated and the rear of my car was laying on top of my rear tires causing them to rub against the inside of the rear wheel well. As I tried to drive off the tires were grinding up against the inside of the wheel well. I let the car sit as I waited for a tow truck for approximately 40 minutes and when I restarted the car the rear suspension inflated it once again. …”
NHTSA complaint #11207884, filed 2019-05, 73,133 miles“The leveling system in rear goes flat, both tires almost touching fender well with no warning lights while driving down the road. Very dangerous. The first time it happened my wife was driving and scared the hell out of her then a couple days later I started it up and the air shocks went back up, we thought it was ok til yesterday when it happened again driving down the road. Now it sits in my driveway with the rear wheels sitting on rear fender wells. Both times we had no warning. The car has 35,000 miles”
NHTSA complaint #11316118, filed 2020-03, 35,000 miles“Takata inflattors: had been having difficulty with the steering in my Cadillac 2014 Cadillac XTS vsport for sometime back in 2017. It would become hard to steer at times when negotiating turns especially or when backing up and turning. Had reported to joe bullard Cadillac service department on several occasions and they inspected the vehicle by putting it on the computer to see if and thing showed up which nothing did on the many many occasions which I took the vehicle into the for this concern. …”
NHTSA complaint #11155444, filed 2018-12, 37,500 miles“While driving, suddenly, the rear of the began bouncing wildly almost to the of losing control of the car, I pulled over, and the rear of the car was collapsed onto the tires. Was to drive it very slowly to the dealer and they replace a control module. Six weeks later it does it again and now it needs a rear air compressor. This is a safety problem that should be recalled.”
NHTSA complaint #11323623, filed 2020-05, 26,000 milesRelated service bulletins
- 11019516Apr 17, 2025This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
- 11007936Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11000119Apr 26, 2024This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10247352Nov 14, 2023This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s…
- 10245395Nov 6, 2023This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing…
- 10242061Aug 7, 2023This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10235561Apr 4, 2023This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
Suspension: other model years
Other parts of the 2014 Cadillac XTS
16 complaintsOther or unknown
9 complaintsBrakes
7 complaintsSteering
4 complaintsAir bags
3 complaintsEngine cooling
3 complaintsBody and structure
3 complaintsElectronic stability control
2 complaintsEngine
2 complaintsEquipment
2 complaintsWheels
2 complaintsBack-over prevention (rear camera)
1 complaints
← All problems reported for the 2014 Cadillac XTS
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology