2013 Cadillac XTS Suspension Problems
- Complaints
- 25about this part
- Share
- 24%of 103 total for the year
- Median mileage
- 70,000miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 25 complaints about the suspension of the 2013 Cadillac XTS, 24% of the 103 complaints for this model year. Where a mileage was given, the median is 70,000 miles.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The suspension of the vehicle gives out and a corner of the car will slam to the ground while driving. It can be dangerous when driving on the freeway. Year over year we have had the service leveling system error come up for our vehicle. It is not only expensive but dangerous to drive not knowing when the suspension will give out. Dealerships have made multiple repairs and updates to no avail. Nothing seems to fix the problem.”
NHTSA complaint #11396005, filed 2021-02, 35,000 miles“While I was driving rear dropped to ground I almost had accident on busy hwy stoped the car on curb side to look rear was almost on ground wait for 10 minutes start the car it went up but now it happens all the time and dealer doesn't know the cause I sow more than 100 complaine on the same model and year car I am hoping to NHTSA will do something to make GM fixed the problem. It happened last december and still happening”
NHTSA complaint #11193684, filed 2019-04, 62,000 miles“My 2013 Cadillac xts4 premium rear suspension level system deflated while driving and didnt stay raised in the rear. I pulled over to see and the rear end was too low. I shut the car off and waited a few minutes. I started the car and it raised up until it reached height level. I then drove off and a few minutes later it happened again. When I stop and pull over and restart the car, the air compressor kicks in and raises the car to level and the air compressor shuts off once height level is achieved. …”
NHTSA complaint #11306783, filed 2020-02, 106,000 miles“My car has about 84k miles and the struts are shot. I have a 2003 truck with way more miles....no problem. I understand a lot of people are having this problem and each strut is about $700”
NHTSA complaint #11171996, filed 2019-01, 84,000 miles“6 months after I purchased this vehicle the cue system completely stop functioning so I had that replaced at lee chevrolet costing around $1000. Now the rear shocks are stuck in the upward position causing a ride similar to a gocart. This is going to be my last repair on this vehicle then it will be no more Cadillac's for me. This vehicle only has about 80,000 miles on it so I feel GM should have a recall on these cars im sure they know about all of these issues with a car costing $50,000 plus when it was new.”
NHTSA complaint #11218198, filed 2019-06, 80,000 milesRelated service bulletins
- 11019516Apr 17, 2025This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
- 11007936Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935Aug 22, 2024This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11000119Apr 26, 2024This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10247352Nov 14, 2023This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s…
- 10245395Nov 6, 2023This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing…
- 10242061Aug 7, 2023This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10235561Apr 4, 2023This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
Suspension: other model years
Other parts of the 2013 Cadillac XTS
41 complaintsOther or unknown
13 complaintsEngine
12 complaintsBrakes
9 complaintsExterior lighting
9 complaintsVehicle speed control
6 complaintsWheels
6 complaintsSeats
4 complaintsAir bags
3 complaintsElectronic stability control
3 complaintsEquipment
3 complaintsForward collision avoidance
3 complaints
← All problems reported for the 2013 Cadillac XTS
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology