2014 Chevrolet Cruze Technical Service Bulletins

1,920 technical service bulletins (TSBs) are on record for the 2014 Chevrolet Cruze. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10114639Jul 30, 2015Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical…
• 10114638Jul 30, 2015Electrical system. This Preliminary Information communication provides information to the technician about customers that may complain of various concerns when using Bluetooth components. Technician should use the Preliminary Information to gather information from the customer on their Bluetooth device and the concern they are having before calling General Motors Technical Assistance Center.
• 10138144Jul 28, 2015Suspension. This technical bulletin provides repair information to correct a customer concern of a rattle or clunk noise originating from the rear of the vehicle when traveling over bumps.
• 10114621Jul 24, 2015Electrical system. This Preliminary Information communication provides information to the technician about the text messaging feature on some newer General Motors infotainment systems. Pair the iPhone to the system then enter the Bluetooth settings menu, select the ?i? icon next to the vehicle name in the device and enable show notifications. The text messaging feature will be available on the next ignition cycle.
• 10138139Jul 23, 2015Electrical system, Equipment. This technical bulletin provides repair information for the correction of a customer concern of short duration musty odors emitted from the HVAC system at vehicle start-up in hot, humid conditions.
• 10138137Jul 21, 2015Electrical system, Equipment. This warranty administration bulletin provides policy information on ACDelco® replacement battery warranty procedures.
• 10114613Jul 21, 2015Equipment. This Preliminary Information communication provides information to the technician of diagnostic instructions to take when the key will not fold into the fob or will not stay in the folded position. The technician may comment that the key in the fob will not fold close or stay latched closed. Damage to the folding mechanism could result from storing the key in the door lock cylinder and accidently bumping or making…
• 10114612Jul 20, 2015Electrical system. This Preliminary Information communication provides information to the technician about a concern with diagnostic trouble codes P0011 P0014 P0016 or P0017 in the engine control module after a repair involving the camshaft actuators. There is a unique black plastic oil sleeve that is between the end of the cam actuator and the camshaft. This sleeve directs oil into the actuator to adjust the timing.
• 10138130Jul 16, 2015Transmission and drivetrain. This informational bulletin provides technicians with information to assist in identifying operating characteristics of manual transmissions that repair attempts will not change.
• 10114608Jul 16, 2015Equipment. This Preliminary Information communication advises the technician of a concern where the Onstar® menu is missing from the radio display. Pressing the white Onstar® push to talk button and say hide Onstar® menu will hide the menu and saying unhide menu will make the menu come back again.
• 10138125Jul 15, 2015Equipment. This informational bulletin provides dealership personnel with information on new vehicle Pre-Delivery Inspection (PDI) process and to encourage delivering quality vehicles and generating higher CSi scores.
• 10138121Jul 14, 2015Equipment. This engineering information bulletin is requesting information from dealers on a customer concern of poor A/C performance.
• 10138117Jul 10, 2015Equipment, Body and structure. This informational bulletin provides recommendations and product information for application of anti-corrosion materials
• 10138114Jul 10, 2015Seats, Electrical system, Equipment. This informational bulletin provides dealership personnel with information on interior cleaning of Instrument Panel (IP), hard or plastic surfaces, seats, carpet, leather, vinyl, fabric cleaner, stain remover, restorer and product availability.
• 10138113Jul 10, 2015Fuel system. This informational bulletin provides information on TOP TIER Detergent Gasoline and available retail brands.
• 10114598Jul 10, 2015Equipment. This Preliminary Information communication provides information to the technician about vehicles that have an OnStar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle.
• 10114597Jul 9, 2015Transmission and drivetrain, Equipment. This Preliminary Information communication provides information to the technician of an engine power reduced message on the driver information center after performing the Canada Onstar® 4G upgrade. If the concern is present park the vehicle outside and call General Motors Technical Assistance Center.
• 10137946Jul 8, 2015Equipment, Electrical system. This preliminary informational bulletin provides starter and fuse block service precautions and repair information to correct a customer concern of starter or flywheel knock noise on start up.
• 10137943Jul 7, 2015Electrical system, Equipment. This informational bulletin provides information to dealership personnel regarding warranty codes generated by EL-50313 Midtronics GR8 Battery Tester/Charger required for claim processing on labor operations 4041510, 4041520 and 250 mile/400 km labor operation restriction (North America ONLY).
• 10137940Jul 6, 2015Vehicle speed control, Equipment. This preliminary informational bulletin provides repair information to correct a customer concern of DEF Fluid Quality Poor message on and/or cruise control interrupt at low speeds, DTCs P0128, P0133, P2002, P20EE, P22FA, P2463 set.
• 10115076Jun 29, 2015Equipment. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency…
• 10067351Jun 27, 2015Air bags. Summary to be provided on a future date.
• 10113717Jun 26, 2015Electrical system. This preliminary informational bulletin adds the 2015-2016 model years to repair information to correct a customer concern of inaccurate or slow response of outside air temperature display.
• 10113711Jun 24, 2015Engine cooling. This preliminary informational bulletin provides diagnostic tips and repair information to correct a customer concern for intermittent engine no crank, intermittent exhaust Camshaft Position (CMP) sensor signal.
• 10113705Jun 23, 2015Electrical system. This informational bulletin provides information to dealership personnel regarding original equipment battery part numbers and AC Delco replacement battery approved warranty part numbers.
• 10113703Jun 23, 2015Electrical system, Engine cooling. This technical bulletin provides repair information for repairing the IP to body harness connector to correct a customer concern for intermittent Malfunction Indicator Lamp (MIL) illuminated with Reduced Engine Power displayed and DTC P2138 set.
• 10115067Jun 22, 2015Electrical system. This Preliminary Information communication provides information to the technician about being unable to receive OnStar ?Over The Air? updates. Technician will need to press the OnStar button and verify they have an active account and that the call connects with data and location.
• 10113701Jun 22, 2015Equipment. This informational bulletin provides information for dealers/technicians on when and how to submit a Field Product Report (FPR) (U.S. Dealers Only).
• 10115053Jun 17, 2015Tires, Suspension. This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer…
• 10115048Jun 15, 2015Equipment. This Preliminary Information communication provides information to the technician about vehicles that may have the radio display that will go blank and come back on after a few seconds then display may show the splash screen or come back on to the last screen that was displayed.
• 10115047Jun 15, 2015Engine cooling, Fuel system. This Preliminary Information communication advises the technician that the General Motors Product Quality Center parts restriction has ended on the Exhaust Gas Temperature Sensors part numbers 55598259, 55581035, and 55581034. Dealer can now order the parts through the regular Customer Care and Aftersales parts process.
• 10113691Jun 15, 2015Suspension. This preliminary informational bulletin provides repair information for a customer concern of a bump, surge or engine vibration while stopped at idle with the transmission in Drive and their foot on the brake.
• 10089945Jun 15, 2015Electrical system. "14311b - special coverage (revised warranty information). On certain 2011–2015 model year chevrolet cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.
• 10115037Jun 12, 2015Equipment. This Preliminary Information communication provides information to the technician about vehicles that the clock time will change unwanted and become inaccurate. Technician should not replace any parts, General Motors is currently evaluating the concern.
• 10113688Jun 12, 2015Equipment. This informational bulletin provides dealership personnel with Global Warranty Management (GWM), Warranty Parts Center (WPC), and Parts Return Program information.
• 10113687Jun 11, 2015Equipment. This informational bulletin provides information on a GM of Canada OnStar® cellular communication upgrade.
• 10113685Jun 10, 2015Vehicle speed control, Equipment. This preliminary informational bulletin provides repair information to correct a customer concern of DEF fluid quality poor message on and/or cruise control interrupt at low speeds. Technicians also may find DTC(s) P0128, P0133, P20EE, P22FA, P2463 set or in history.
• 10115032Jun 9, 2015Engine, Equipment. This Preliminary Information communication advises the technician that the General Motors Product Quality Center Parts Restriction has ended on the 2014 Chevrolet Cruze equipped with the 2.0L Diesel engine Regular Production Option Code (LUZ) Engine Control Module Part number 12646983. Dealer can now ordered through the regular Customer Care and Aftersales parts process.
• 10115027Jun 9, 2015Equipment. This Preliminary Information communication advises the technician that the Human Machine Interface, Radio or Tuner, radio controls, Integrated Center Stack, display, and Media Disc Players are placed on restriction through the General Motors Technical Assistance Center. Dealer will need to contact General Motors Technical Assistance Center for further assistance.
• 10115026Jun 8, 2015Electrical system. This Preliminary Information communication provides information to the technician about vehicles that may have the OnStar wireless fidelity inoperative. Technician will need to contact General Motors Technical Assistance Center with a scan tool connect to the vehicle for further assistance.
• 10113673Jun 4, 2015Equipment, Vehicle speed control. This preliminary informational bulletin provides repair information for a customer concern of DEF Fluid Quality Poor message on and/or cruise control interrupt at low speeds and technicians may find P0128, P0133, P20EE, P22FA, P2463 set.
• 10113672Jun 4, 2015Equipment. This preliminary informational bulletin provides information regarding a customer concern of radio turning on and off with possible intermittent Malfunction Indicator Lamp (MIL) lights, and DTC C0800, B1325 and/or B1517 set.
• 10089943Jun 4, 2015Steering. 14232a - special coverage (warranty transaction information revised). Some 2012-2014 model year (my) buick verano, 2011-2014 my chevrolet cruze and volt, 2010-2014 my chevrolet equinox and gmc terrain, and 2013-2014 my chevrolet malibu vehicles, equipped with electronic power steering (nj0/nj1), may have increased friction in the steering system. This could cause the steering wheel to stick in the straight-ahead…
• 10115014Jun 3, 2015Equipment. This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical…
• 10089944Jun 3, 2015Electrical system. "14311a - special coverage (revised service procedure). On certain 2011–2015 model year chevrolet cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.
• 10115011Jun 2, 2015Back-over prevention (rear camera), Equipment. This Preliminary Information communication provides information to the technician about the rear view camera options on the vehicles equipped with rear view camera. The rear view camera brightness can be adjusted on some models while the transmission is in reverse and using the Menu or Select button. To turn off or on the guidelines in the rear view camera, use the radio display Config icon then Display, then the…
• 10113669Jun 2, 2015Equipment. This informational bulletin provides information to dealership personnel on properly maintaining vehicles in dealer inventory.
• 10057574Jun 1, 2015Electrical system. General motors: 2011-2015 chevrolet cruze: see document search button for owners letter. Special coverage regarding certain models experiencing negative battery cable terminal clamp may have incorrect crimp at the battery negative terminal. *lj updated 11/6/15. *pe updated 11/12/15.
• 10057078Jun 1, 2015Steering. Gems/chevrolet/buick: see document search button for owner letter. On some vehicles, the steering wheel would stick in straight ahead position after long distance driving on straight highway due to steering system having an increased friction and turning would be an increased effort. Model 2011-2014 cruze, volt, 2010-14 equinox, terrain, 2012-14 verano, 2013-14 malibu. *pe updated 11/6/15.
• 10114585May 29, 2015Electrical system. This Preliminary Information communication advises the technician of a customer concern where the heated seat indicator light is not functioning or the heated seats are not up to operating temperature during a remote vehicle start event. This is normal operation of the heated seat during a remote vehicle start event. The electronic climate control module is not in a complete wake up state during a remote vehicle…

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