2020 Chrysler Pacifica Technical Service Bulletins

552 technical service bulletins (TSBs) are on record for the 2020 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10221152Apr 16, 2021Electrical system, Equipment. Battery Tester Warranty Code Procedures, Medtronic Update Process
• 10221150Apr 16, 2021Transmission and drivetrain. Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
• 10221192Apr 10, 2021Equipment, Steering. Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
• 10221137Apr 9, 2021Electrical system, Equipment. Apple CarPlay Does Not Work Or Not Connecting
• 10193990Apr 9, 2021Back-over prevention (rear camera), Equipment. Apple CarPlay Does Not Work Or Not Connecting
• 10221134Apr 8, 2021Electrical system, Equipment. Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
• 10193987Apr 8, 2021Back-over prevention (rear camera). Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
• 10221097Apr 7, 2021Transmission and drivetrain. Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage.
• 10220922Mar 31, 2021Visibility (wipers, defrost, mirrors). Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
• 10190669Mar 31, 2021Visibility (wipers, defrost, mirrors). Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
• 10190667Mar 31, 2021Engine cooling. Customer complaint may include engine oil leak/consumption.
• 10220921Mar 30, 2021Visibility (wipers, defrost, mirrors). Outside Power Fold Rearview Mirror Appears Loose Or Shakes
• 10190668Mar 30, 2021Visibility (wipers, defrost, mirrors). Outside Power Fold Rearview Mirror Appears Loose Or Shakes
• 10220911Mar 26, 2021Equipment. Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
• 10190658Mar 26, 2021Equipment. Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
• 10220909Mar 25, 2021Electrical system, Equipment. Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
• 10190656Mar 25, 2021Electrical system. Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
• 10220891Mar 16, 2021Visibility (wipers, defrost, mirrors), Equipment. A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
• 10220952Mar 11, 2021Electrical system. Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth® headphones will not stay paired.
• 10190699Mar 11, 2021Back-over prevention (rear camera). Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth® headphones will not stay paired.
• 10220938Mar 4, 2021Visibility (wipers, defrost, mirrors), Electrical system. Door Control Module Window Inoperative This bulletin involves replacing one or both of the front door modules. The technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:B18BA-12 - Window Control - Circuit Short to Battery B18BA-13 - Window Control - Circuit Open In addition the customer may notice one or more of the following:Driver and/or passenger windows stop working.
• 10190685Mar 4, 2021Visibility (wipers, defrost, mirrors). Door Control Module Window Inoperative This bulletin involves replacing one or both of the front door modules. The technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:B18BA-12 - Window Control - Circuit Short to Battery B18BA-13 - Window Control - Circuit Open In addition the customer may notice one or more of the following:Driver and/or passenger windows stop working.
• 10220569Feb 26, 2021Back-over prevention (rear camera). Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
• 10188773Feb 26, 2021Equipment. Customer Cannot Change Cluster Display Unit Settings, Turn By Turn Distance Does Not Match The Radios Distance
• 10220499Feb 24, 2021Equipment. CARPET, Cargo Floor, Rear, Behind Third Row Seat, Low on Cargo Floor For concern of rear cargo carpet loose/poor fit please contact one of the following directly if issue is identified: FCA Redacted Content. If no response in 15 minutes, proceed with repair. For third row tub liner (carpet) coming loose from under rear quarter trim panels / liftgate sill, if possible please include a picture of the defect with the…
• 10188623Feb 24, 2021Body and structure, Equipment. CARPET, Cargo Floor, Rear, Behind Third Row Seat, Low on Cargo Floor For concern of rear cargo carpet loose/poor fit please contact one of the following directly if issue is identified: FCA Redacted Content. If no response in 15 minutes, proceed with repair. For third row tub liner (carpet) coming loose from under rear quarter trim panels / liftgate sill, if possible please include a picture of the defect with the…
• 10220619Feb 23, 2021Back-over prevention (rear camera). Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth® headphones will not stay paired.
• 10188823Feb 23, 2021Equipment. Mopar Overhead Multimedia Player (OMP) Enhancements This bulletin involves updating the OMP with a USB flash drive. The new software is version 2.700. Customers may experience the following:Bluetooth® headphones will not stay paired.
• 10220548Feb 13, 2021Equipment. Favorite Song On-Air Alert List Empty
• 10188752Feb 13, 2021Equipment. Favorite Song On-Air Alert List Empty
• 10220609Feb 12, 2021Body and structure. Red Chrysler Inlay In The Rear Liftgate Wing Badge Lifting Off This bulletin involves inspecting the red Chrysler inlay in the wing badge on the rear liftgate and replacing the emblem if necessary. The customer may notice the following: The red Chrysler inlay in the wing badge on the rear liftgate is peeling or lifting off.
• 10220545Feb 12, 2021Back-over prevention (rear camera). Display Flickering
• 10220535Feb 12, 2021Transmission and drivetrain, Electrical system. Multiple Electrical Issues, No Start No Crank, Battery Lamp On, Power Sliding Doors, Power Seat Functions Inoperative
• 10188813Feb 12, 2021Body and structure. Red Chrysler Inlay In The Rear Liftgate Wing Badge Lifting Off This bulletin involves inspecting the red Chrysler inlay in the wing badge on the rear liftgate and replacing the emblem if necessary. The customer may notice the following: The red Chrysler inlay in the wing badge on the rear liftgate is peeling or lifting off.
• 10188749Feb 12, 2021Electrical system. Display Flickering
• 10188739Feb 12, 2021Equipment, Engine cooling, Electrical system. Multiple Electrical Issues, No Start No Crank, Battery Lamp On, Power Sliding Doors, Power Seat Functions Inoperative
• 10220515Feb 5, 2021Body and structure, Latches, locks and linkages. B2500-01 B2500-07 Power Sliding Door Latch General Electric Failure
• 10188719Feb 5, 2021Electrical system, Body and structure. B2500-01 B2500-07 Power Sliding Door Latch General Electric Failure
• 10215965Jan 30, 2021Transmission and drivetrain, Electrical system, Brakes. Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Customers may experience one or more of the following: One or both of the rear screens are not working after rear display replacement.If the rear display is replaced and it does not function, confirm that the Video Routing Module (VRM) software is up to date. Black screen on…
• 10215914Jan 30, 2021Vehicle speed control. Sliding Door Contacts Quarter Window Trim Molding
• 10187144Jan 30, 2021Transmission and drivetrain, Brakes, Electrical system. Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 20.30.14. Customers may experience one or more of the following: One or both of the rear screens are not working after rear display replacement.If the rear display is replaced and it does not function, confirm that the Video Routing Module (VRM) software is up to date. Black screen on…
• 10187093Jan 30, 2021Body and structure. Sliding Door Contacts Quarter Window Trim Molding
• 10215959Jan 29, 2021Back-over prevention (rear camera). Radio Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Radio resets with RPM less than 1000 RPM (DT and JL with 3.0L Diesel). Clock loses 6 seconds per day (JL with 5 inch screen). Ghost Touch, features, modes and App?s changing without drivers input. Bluetooth pop noise. Pop message ?SXM Wait?…
• 10215906Jan 29, 2021Vehicle speed control. Hands Free Sliding Door Sensors Blocked Wash Under Vehicle Message On Cluster
• 10187138Jan 29, 2021Electrical system. Radio Enhancements This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Radio resets with RPM less than 1000 RPM (DT and JL with 3.0L Diesel). Clock loses 6 seconds per day (JL with 5 inch screen). Ghost Touch, features, modes and App?s changing without drivers input. Bluetooth pop noise. Pop message ?SXM Wait?…
• 10187085Jan 29, 2021Latches, locks and linkages. Hands Free Sliding Door Sensors Blocked Wash Under Vehicle Message On Cluster
• 10215904Jan 27, 2021Engine cooling. Cooling Fan Runs At High Speed. PHEV Battery Charges Slowly Due To Kinked Coolant Hose
• 10187083Jan 27, 2021Engine cooling. Cooling Fan Runs At High Speed. PHEV Battery Charges Slowly Due To Kinked Coolant Hose
• 10215949Jan 23, 2021Visibility (wipers, defrost, mirrors). Third Row Sunshade Will Not Close This bulletin involves separating the third row sunroof sunshade leading edge from urethane and checking the sunroof glass and roof panel for excess urethane. The customer may describe the following:Third row sunroof sunshade will not close, or is stuck in the open position.This condition is caused from excess urethane, bonding the sunshade edge to the sunroof glass.
• 10187128Jan 23, 2021Visibility (wipers, defrost, mirrors). Third Row Sunshade Will Not Close This bulletin involves separating the third row sunroof sunshade leading edge from urethane and checking the sunroof glass and roof panel for excess urethane. The customer may describe the following:Third row sunroof sunshade will not close, or is stuck in the open position.This condition is caused from excess urethane, bonding the sunshade edge to the sunroof glass.

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