2020 Chrysler Pacifica Technical Service Bulletins

552 technical service bulletins (TSBs) are on record for the 2020 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10215833Jan 13, 2021Equipment, Visibility (wipers, defrost, mirrors). WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
• 10187012Jan 13, 2021Visibility (wipers, defrost, mirrors). WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
• 10187653Dec 17, 2020Engine, Electrical system. Check Engine Light Illuminated, Stop Start Function Inoperative
• 10187605Dec 16, 2020Equipment, Electrical system. WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at the XY101 Connector please contact Bryon Matthews at 810 569-7452 to set up part return for analysis. If no response in 15 minutes, proceed with repair. Order connector repair kit 68497543AA Dash Side (If excessive corrosion is found, the entire harness may need replacement. The PN depends on the content of the vehicle.)
• 10187706Dec 12, 2020Equipment, Electrical system, Engine. 3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire…
• 10187686Dec 5, 2020Engine, Electrical system, Equipment. 3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire…
• 10187644Dec 3, 2020Electrical system, Visibility (wipers, defrost, mirrors). Driver Or Passenger Power Windows Do Not Go Up Or Down
• 10187603Dec 2, 2020Equipment, Electrical system, Visibility (wipers, defrost, mirrors). Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows are inoperative. Technician may find DTC?s B18BA-12 - Window Control - Circuit Short to Battery, B18BA-13 - Window Control - Circuit Open (stored or active). Replace the DDM or PDM per detailed repair information in Service Library or reference Star Online Publlication S2008000182. Replacing regulators or motors will not…
• 10224052Nov 24, 2020Lane departure, Back-over prevention (rear camera). Liftgate Ajar Warning Displayed In Cluster, Alarm Goes Off Vehicle Parked And Secured
• 10184730Nov 24, 2020Body and structure, Electrical system. Liftgate Ajar Warning Displayed In Cluster, Alarm Goes Off Vehicle Parked And Secured
• 10184430Nov 24, 2020Electrical system, Body and structure. Liftgate Ajar Warning Displayed In Cluster, Alarm Goes Off Vehicle Parked And Secured
• 10224035Nov 13, 2020Back-over prevention (rear camera). Wind Noise From Upper Corners Of Sliding Doors
• 10184712Nov 13, 2020Equipment, Body and structure. Wind Noise From Upper Corners Of Sliding Doors
• 10184412Nov 13, 2020Body and structure, Equipment. Wind Noise From Upper Corners Of Sliding Doors
• 10224030Nov 7, 2020Electrical system. Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
• 10184707Nov 7, 2020Electrical system. Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
• 10184407Nov 7, 2020Equipment, Electrical system. Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
• 10224023Nov 5, 2020Electrical system. (Rev. A) Battery Tester Warranty Code Procedures, Medtronic Update Process
• 10223994Oct 31, 2020Electrical system, Transmission and drivetrain. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10223992Oct 31, 2020Electrical system, Transmission and drivetrain. Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear.
• 10223990Oct 31, 2020Electrical system, Transmission and drivetrain. Flash: Electronic Brake Booster Module (EBBM) Updates This bulletin involves reprogramming the EBBM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10223937Oct 31, 2020Visibility (wipers, defrost, mirrors). Express Window Auto Up Feature Does Not Operate
• 10183105Oct 31, 2020Transmission and drivetrain, Electrical system. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10183103Oct 31, 2020Electrical system, Transmission and drivetrain, Brakes. Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear.
• 10183101Oct 31, 2020Electrical system, Transmission and drivetrain, Brakes. Flash: Electronic Brake Booster Module (EBBM) Updates This bulletin involves reprogramming the EBBM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10183048Oct 31, 2020Visibility (wipers, defrost, mirrors), Electrical system. Express Window Auto Up Feature Does Not Operate
• 10223936Oct 29, 2020Equipment. Rear Seat Entertainment Monitor Inoperative
• 10183047Oct 29, 2020Seats, Equipment. Rear Seat Entertainment Monitor Inoperative
• 10223987Oct 27, 2020Body and structure. Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
• 10183098Oct 27, 2020Body and structure. Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
• 10223986Oct 24, 2020Exterior lighting, Back-over prevention (rear camera). Engine Ticking Noise This bulletin involves replacing the bank 1 exhaust cam phaser, phaser actuator and Oil Control Valve (OCV). Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P000A - Bank 1 Camshaft 1 Position Slow Response. P0365 - Camshaft Position Sensor…
• 10183097Oct 24, 2020Equipment, Engine cooling. Engine Ticking Noise This bulletin involves replacing the bank 1 exhaust cam phaser, phaser actuator and Oil Control Valve (OCV). Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P000A - Bank 1 Camshaft 1 Position Slow Response. P0365 - Camshaft Position Sensor…
• 10223953Oct 1, 2020Transmission and drivetrain, Electrical system. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10223950Oct 1, 2020Electrical system, Transmission and drivetrain. Flash: Electronic Brake Booster Module (EBBM) Updates This bulletin involves reprogramming the EBBM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10223949Oct 1, 2020Electrical system, Transmission and drivetrain. Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear.
• 10223909Oct 1, 2020Engine cooling. Ambient Air Temperature Connector Loose. MIL Illuminated, DTC P0070-15 and P0073 Active
• 10183064Oct 1, 2020Electrical system, Equipment, Brakes. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10183061Oct 1, 2020Electrical system, Brakes, Transmission and drivetrain. Flash: Electronic Brake Booster Module (EBBM) Updates This bulletin involves reprogramming the EBBM with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states.This software release includes the following software…
• 10183060Oct 1, 2020Transmission and drivetrain, Electrical system. Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear.
• 10183020Oct 1, 2020Engine cooling. Ambient Air Temperature Connector Loose. MIL Illuminated, DTC P0070-15 and P0073 Active
• 10181579Sep 29, 2020Equipment. Ambient Air Temperature Connector Loose. MIL Illuminated, DTC P0070-15 and P0073 Active
• 10181580Sep 22, 2020Seats. Passenger Seat Rear Video Screen Has Horizontal Lines When Playing A DVD Through The External Disc Module
• 10181568Sep 18, 2020Equipment, Electrical system. AUX And USB Ports Halo Lamps Do Not Illuminate At The Rear Seat Entertainment Port Location
• 10181506Sep 16, 2020Electrical system. WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at the XY101 Connector: 1. Order connector repair kits as appropriate (meaning no corrosion at other connectors) repair connectors using the following kits: 68500834AA Fascia side (Available by Q4 2020) 68497543AA Dash Side (If excessive corrosion is found, the entire harness may need replacement) 2.Please contact FCA Redacted…
• 10181558Sep 15, 2020Equipment. Navigation Shows Incorrect Location
• 10181501Sep 2, 2020Tires. SENSOR, Tire Pressure For concern of TPM warning lamp on or missing signal related DTCs, please ensure correct TPMS diagnosis and repair. In order to determine proper root cause, please note if sensors are broken and email pictures of sensor before removal to FCA Redacted Content. Analysis of TPM Sensor warranty returns are reported back as TNF or TPM Sensors are returned damaged( cracked or broken) and cannot be…
• 10221843Aug 28, 2020Equipment. Radio UConnect GPS Based Trip Computer Missing
• 10180233Aug 28, 2020Electrical system, Equipment. Radio UConnect GPS Based Trip Computer Missing
• 10221842Aug 27, 2020Electrical system. U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
• 10180232Aug 27, 2020Electrical system, Equipment. U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

← All problems reported for the 2020 Chrysler Pacifica