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Visibility (wipers, defrost, mirrors)Part report

2020 Ford Escape Hybrid Visibility (wipers, defrost, mirrors) Problems

Complaints
8about this part
Share
3%of 290 total for the year
Median mileage
38,100miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 8 complaints about the visibility of the 2020 Ford Escape Hybrid, 3% of the 290 complaints for this model year. Where a mileage was given, the median is 38,100 miles.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“The top of dash board in its entirety but specifically the trim piece around the heads-up display on specific trim/modes creates a reflection upon the windshield, particularly directly in the drivers main sight line, with such low opacity it makes driving visibility difficult. Additionally the trim piece is smooth plastic, whereas the dash itself is textured. This occurs primarily during the day during any lighting condition outside and is increased with direct sunshine upon the vehicle.”

NHTSA complaint #11364301, filed 2020-10, 2,200 miles

“The sunroof cover came down and blocked my rear visibility. It took a few attempts to get the cover back up because I need to see what is behind me for safety purposes. Then, when I was sesrching online for the solution, I realized a lot of people with 2020 - 2022 Ford Escapes were also having issues with the sunroof cover. It is quite dangerous for it to fall.”

NHTSA complaint #11639520, filed 2025-01

“While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. …”

NHTSA complaint #11515576, filed 2023-04

“The shade retraction on the moonroof is malfunctioning, causing the fabric to not retract completely, the sagging fabric is causing visibility obstruction. My Ford dealership have inspected the issue and have quoted me an approximate price of $1700 to fix the issue, which is currently cost prohibitive for me ($400 for the replacement part + approx 6 hours of labor), unfortunately this will not be covered by my warranty. …”

NHTSA complaint #11622531, filed 2024-10

“A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. …”

NHTSA complaint #11525855, filed 2023-06

Visibility (wipers, defrost, mirrors): other model years

YearComplaintsShare of year
202223%
202111%
202083%
2012213%
201113%
201035%
200932%
200820%
200722%
200652%
200521%

Other parts of the 2020 Ford Escape Hybrid

Body and structure
105 complaints
Engine
64 complaints
Other or unknown
64 complaints
Electrical system
43 complaints
Transmission and drivetrain
30 complaints
Fuel system
9 complaints
Back-over prevention (rear camera)
7 complaints
Brakes
7 complaints
Forward collision avoidance
6 complaints
Lane departure
6 complaints
Vehicle speed control
5 complaints
Steering
4 complaints

← All problems reported for the 2020 Ford Escape Hybrid

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology