2024 Ford Explorer Suspension Problems
- Complaints
- 3about this part
- Share
- 14%of 21 total for the year
- Median mileage
- 7,352miles
- Trend
- Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
NHTSA recorded 3 complaints about the suspension of the 2024 Ford Explorer, 14% of the 21 complaints for this model year. Where a mileage was given, the median is 7,352 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The contact owns a 2024 Ford Explorer. The contact stated while parked upon inspecting the vehicle, he noticed the driver's side and passenger side struts failed. The vehicle was taken to a dealer where it was diagnosed that both front struts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 11,103.”
NHTSA complaint #11635284, filed 2025-01, 11,103 miles“Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told yes , but avoid potholes . Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.”
NHTSA complaint #11635531, filed 2025-01“The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. …”
NHTSA complaint #11633176, filed 2024-12, 3,600 milesRelated service bulletins
- 11032909May 19, 2026This bulletin supersedes 25-2213. Reason for update: update the Service Procedure to add notes to clarify the customer symptoms, applicability of this TSB, directing technicians…
- 11032690May 7, 2026Some 20242025 Explorer vehicles built on 01-Feb-2024 and through 31-Jul-2024 may exhibit a rattle/clunk/knock noise from the front suspension at low speeds between 830 mph…
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 3 | 3% |
| 2024 | 3 | 14% |
| 2023 | 14 | 12% |
| 2022 | 13 | 5% |
| 2021 | 15 | 3% |
| 2020 | 36 | 3% |
| 2019 | 11 | 4% |
| 2018 | 23 | 3% |
| 2017 | 58 | 3% |
| 2016 | 73 | 3% |
| 2015 | 83 | 5% |
| 2014 | 103 | 6% |
| 2013 | 79 | 4% |
| 2012 | 22 | 3% |
| 2011 | 24 | 2% |
| 2010 | 4 | 3% |
| 2009 | 1 | 3% |
| 2008 | 3 | 2% |
| 2007 | 6 | 3% |
| 2006 | 5 | 1% |
| 2005 | 15 | 3% |
| 2004 | 37 | 3% |
| 2003 | 63 | 6% |
| 2002 | 422 | 13% |
| 2001 | 43 | 11% |
| 2000 | 62 | 7% |
| 1999 | 65 | 5% |
| 1998 | 111 | 6% |
| 1997 | 105 | 6% |
| 1996 | 97 | 7% |
| 1995 | 93 | 11% |
| 1994 | 65 | 5% |
| 1993 | 59 | 6% |
| 1992 | 60 | 9% |
| 1991 | 33 | 5% |
Other parts of the 2024 Ford Explorer
4 complaintsForward collision avoidance
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsAir bags
2 complaintsElectrical system
2 complaintsSeats
2 complaintsSteering
2 complaintsBack-over prevention (rear camera)
1 complaintsEngine
1 complaintsLane departure
1 complaintsLatches, locks and linkages
1 complaintsSeat belts
1 complaints
← All problems reported for the 2024 Ford Explorer
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology