2021 Ford Mustang Mach E Technical Service Bulletins

331 technical service bulletins (TSBs) are on record for the 2021 Ford Mustang Mach E. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10209709Mar 31, 2022Equipment. Software Update 2 (SU2) Phase 2.2 for 2021 Model Year Mustang Mach-E vehicles is now available. Involves: Fix for availability of subscription services.
• 10209498Mar 31, 2022Forward collision avoidance. Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360 Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programming - The Active Drive Assist (BlueCruise) hands-free software was not yet available on early-launch vehicles that included the Prep Kit. The Ford Co-Pilot360™ Active 2.0 Prep Package was created to ensure early customers have access to the…
• 10209495Mar 31, 2022Electrical system. Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC…
• 10209373Mar 28, 2022Equipment. Certain 2021 Model Year Mustang Mach-E Vehicles Software Calibration Update: In the interest of customer satisfaction, we are enabling dealers to apply select software updates that will be available via future over-the-air (Power Up) updates.
• 10209383Mar 25, 2022Electrical system. Some 2021 Mustang Mach-E vehicles may exhibit an erroneous diagnostic trouble code (DTC) U2404:92 stored in the GWM after a Ford Power-Up software update was delivered over-the-air (OTA) or the GWM software was updated using the Ford Diagnosis And Repair System (FDRS). This may be due to various software parameters within the GWM. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit…
• 10209379Mar 23, 2022Electrical system, Equipment. This article supersedes TSB 22-2069 to update the Service Procedure. Some 2021 F-150 and Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. DTC B1578:78 may also set after an image processing module A (IPMA) on-demand self test is performed. This may be due to…
• 10209376Mar 23, 2022Electrical system, Equipment, Other or unknown. Some 2021 Mustang Mach-E and F-150 customers may report experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass. In addition, some technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive.
• 10209210Mar 21, 2022Electrical system, Equipment. Some 2021-2022 F-150/Mach-E vehicles equipped with BlueCruise may experience loss of BlueCruise hands-free driving mode availability. This may be due to an expired BlueCruise map file in the gateway module (GWM). To correct the condition, follow the Service Procedure to update the GWM.
• 10209209Mar 21, 2022Equipment, Seats. This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan…
• 10209201Mar 15, 2022Equipment, Brakes. Some 2021-2022 Mustang Mach-E vehicles built on or before 06-Jan-2022 may exhibit a vibration or pulsation from the brakes. This may be due to brake pad material bonded to the rotor. To correct the condition, follow the Service Procedure steps to replace the brake pads and resurface the rotors.
• 10209365Mar 14, 2022Equipment. Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles Equipped with Ford Co-Pilot and BlueCruise - BlueCruise Maps Expiration. In some of the affected vehicles, the Connected Blue Zone Maps will expire on March 14, 2022. When the maps expire the BlueCruise with hands-free highway driving feature will no long be available. Unsold vehicles that are in transport mode or on dealer…
• 10209032Mar 10, 2022Other or unknown. Some 2021 F-150 vehicles built on or before 22-Jul-2021 at Dearborn Truck Plant, 2021 F-150 vehicles built on or before 08-Oct-2021 at Kansas City Assembly Plant and Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit FordPass and connected vehicle issues such as: FordPass will not connect, FordPass remote commands inoperative, cannot activate FordPass, connectivity settings unavailable on SYNC…
• 10208830Mar 2, 2022Electrical system, Equipment. Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicle's center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern.
• 10208355Feb 28, 2022Electrical system. Software Update 2 (SU2) Phase 1 & part of Phase 2 for 2021 Model Year Mustang Mach-E vehicles is now available. Involves: Prevents EV charge programing locations from disappearing in SYNC, updates the start/stop charge to the MA and SYNC screen, charger stop timer fix, enhanced brake pedal feel, enhanced ESC performance durring significant vehicle dynamics maneuvers, ensures auxiliary water pump is supported when…
• 10208344Feb 24, 2022Transmission and drivetrain, Electrical system. Some 2021 Mustang Mach-E vehicles may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P1A3C, U3000:16, U3000:64, U3000:04 and/or U3000:45 in the off board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 DC fast charging station/electrical vehicle supply equipment (EVSE). This may be due to OBCC software. To…
• 10208343Feb 24, 2022Transmission and drivetrain, Electrical system. Some 2021 Mustang Mach-E vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator and/or a malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0A7F and/or P062F in the battery energy control module (BECM). This may be due to the BECM software. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM)…
• 10208151Feb 18, 2022Transmission and drivetrain. Some 2021 Mustang Mach-E vehicles built on or before 15-Sep-2021 may exhibit a clicking type noise from the front drive area on hard left or right turns. This may be due to an internal halfshaft issue. To correct the condition, replace the appropriate front halfshaft. For replacement, refer to Workshop Manual (WSM), Section 205-04 Front Drive Halfshaft, Removal and Installation.
• 10208146Feb 17, 2022Seats. Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or…
• 10208145Feb 16, 2022Back-over prevention (rear camera), Electrical system. Some 2021 and 2022 Mustang Mach-E vehicles may exhibit a Driver Monitoring Camera Blocked message and/or diagnostic trouble codes (DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear…
• 10208082Feb 10, 2022Transmission and drivetrain, Electrical system. Some 2021 Mustang Mach-E vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0D2A. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
• 10207900Feb 7, 2022Electrical system, Other or unknown. 2021-2022 various Ford and Lincoln vehicles may exhibit an erroneous diagnostic trouble code (DTC) U1A01:93 stored in the telematics control unit (TCU). This may be due to various software parameters within the TCU. If this DTC is identified during normal diagnostics, but the vehicle does not exhibit any customer concerns around the TCU operation, clear this DTC and no further repairs are recommended.
• 10208079Feb 3, 2022Brakes, Transmission and drivetrain. Some 2021 Mustang Mach-E vehicles may show a Ford Diagnosis and Repair System (FDRS) anti-lock brake system (ABS) module software update available after a successful coordinated PCM software update. If the coordinated PCM software update on the PCM, BECM, SOBDMC and ABS completed, the ABS software update app still being present in FDRS can be disregarded. No further programming for this condition is required.
• 10207906Feb 1, 2022Electrical system. In all of the affected vehicles, incomplete sealing of certain high voltage battery modules may have occurred during the manufacturing process. An improperly sealed high voltage battery module could result in an electrolyte leak from the suspect battery module(s), resulting in an isolation fault or low battery module voltage condition, which may lead to an interruption of drivability.
• 10207138Jan 31, 2022Equipment, Electrical system. Some 2021 Mustang Mach-E vehicles may exhibit illuminated instrument panel cluster (IPC) backlight with key-off, causing 12V battery drain. To resolve this condition, park the vehicle and close doors, allow vehicle to enter key-off status, wait for the brake indicator to turn off, turn on hazard lights for 3 flashes and turn off. An IPC software update is expected to be delivered to vehicles via an over-the-air…
• 10207098Jan 31, 2022Electrical system, Equipment. Software Update 2 (SU2) Phase 1 & part of Phase 2 for 2021 Model Year F-150 vehicles is now available. Involves: Fix for availability of subscription services, and prevents instrument cluster reboots durring incoming calls with emoji (SSM 50294)
• 10206860Jan 27, 2022Electrical system. Upcoming Optional Product Improvement Program 21G01 Certain 2021 Model Year F-150 and Mustang Mach-E Vehicles with Ford Co-Pilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit) BlueCruise Module Programing
• 10207120Jan 21, 2022Electrical system, Equipment. Some 2021 Mustang Mach-E vehicles built on or before 20-Oct-2021 may exhibit illuminated instrument panel cluster (IPC) backlight with key-off, causing 12V battery drain. To resolve this condition, park the vehicle and close doors, allow vehicle to enter key-off status, wait for the brake indicator to turn off, turn on hazard lights for 3 flashes and turn off.
• 10207055Jan 11, 2022Back-over prevention (rear camera). Some 2021 Mustang Mach-E vehicles may exhibit a Driver Monitoring Camera Blocked message and/or diagnostic trouble codes (DTCs) B115E:97, B15E1:97, and/or B15E2:97 stored in the driver status monitor camera module (CMR). To correct the condition, place the steering wheel in the center position so that the driver status monitor camera is visible. Connect the Ford Diagnosis and Repair System (FDRS) and clear the…
• 10207053Jan 10, 2022Equipment. Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicles center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern.
• 10204047Nov 22, 2021Electrical system. Certain 2021 Model Year Mustang Mach-E Vehicles Software Calibration Update In some of the affected vehicles, while driving downhill for an extended distance, the vehicle may experience a loss of propulsion. If this occurs a “Stop Safely Now” message will appear on the instrument cluster display along with audible warning chimes. The customer will not be able to accelerate until the vehicle is turned off…
• 10204038Nov 19, 2021Electrical system. Some 2021 Mustang Mach-E vehicles may exhibit a concern where the vehicle is unable to achieve 100 percent state of charge immediately after high voltage (HV) battery module replacement. This may be due to the battery energy control module (BECM) adjusting the cell balance (conditioning) of the battery module and should be corrected within 16 days.
• 10203653Nov 17, 2021Transmission and drivetrain, Electrical system, Engine cooling. Some 2021 Mustang Mach-E vehicles built on or before 09-Sep-2021 may exhibit an illuminated powertrain malfunction indicator (wrench) lamp and/or display the message Shift System Fault  Service required with DTC U0103:87 stored in the secondary on board diagnostic module (SOBDMC). Some vehicles may also exhibit DTCs U0100:00, U0121, U0140, and/or U0155 stored in the gear shift module (GSM). This may be due to the…
• 10202719Oct 29, 2021Equipment, Electrical system. Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option Gateway Module Programming to Activate Phone as a Key- Owner Letter sent
• 10202715Oct 25, 2021Visibility (wipers, defrost, mirrors), Equipment. Some 2021 Mustang Mach-E vehicles built on or before 15-Feb-2021 may exhibit a wind noise turbulence noise at the top of the windshield when travelling above 45 mph (72 km/h). This may be due to the underflush condition of the windshield to glass roof at the top header area being greater than maximum spec of 4.4 mm. To correct the condition, follow the Service Procedure to install the weather strip/moulding.
• 10202645Oct 20, 2021Electrical system, Other or unknown. Some 2021 Mustang Mach-E vehicles that have had a body control module (BCM) update may show the Frunk button on their FordPass app. This button is not currently supported and using it will result in a Failure To Open message. Ford is working on an update to the software to activate this button that is expected via over the air (OTA) in late December of 2021. The software will update automatically if Vehicle…
• 10202700Oct 12, 2021Equipment, Electrical system. Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, Information and Entertainment screen freezing/locking up, Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, windows…
• 10201604Sep 24, 2021Electrical system. Some 2020-2021 Explorer/Aviator Hybrids, 2021 Corsair Hybrid, 2021 F-150 PowerBoost, and 2021 Mustang Mach-E vehicles may exhibit a no-start with a Stop Safely Now warning message in the instrument panel cluster (IPC). The vehicle may have one or more of the following DTCs P0A23, P0A6F, P0A72, P0A75, P0A71, P0A74, P0A77, P0DFA, P06B1, P0A47, P1A0E set by the secondary on-board diagnostic module C (SOBDMC) or…
• 10201600Sep 23, 2021Transmission and drivetrain, Equipment, Electrical system. Some 2021 Mustang Mach-E, F-150, and Edge vehicles may experience a GWM and/or TCU programming failure with an error message displayed in the Ford Diagnosis and Repair System (FDRS) stating The Programming Or Part Number Validation Process Has Failed. This may be due to the USB flash drive being removed from the vehicle media hub before fully completing reprogramming. Reprogram the module(s) following the vehicle…
• 10201627Sep 14, 2021Body and structure, Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 01-Jul-2021 may experience a water leak into the liftgate. This may be due to water intruding past the seals on the liftgate mounted rear lamp assemblies. To correct the condition, follow the Service Procedure to seal the lamp cavities.
• 10201666Sep 7, 2021Electrical system. Certain 2021 Model Year Mustang Mach-E Vehicles Equipped with Phone as a Key Option Gateway Module Programming to Activate Phone as a Key; In some of the affected vehicles, a misconfigured Enhanced Central Gateway (ECG) module prevents Phone as a Key from functioning.
• 10201575Sep 1, 2021Electrical system, Equipment. Some 2020-2021 Corsair/Nautilus/Navigator/Aviator, 2021 Mustang Mach-E vehicles equipped with Phone-as-a-Key may exhibit Phone-as-a-Key concerns and have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If the vehicle is exhibiting other symptoms outside of Phone-as-a-key concerns, address those first.
• 10201069Aug 31, 2021Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 11-Aug-2021 may exhibit a strong fan noise while charging in level 2. The noise occurs when charging current is approximately 10.5 kW or above. To correct the condition, follow the Service Procedure to reprogram various modules starting with the powertrain control module (PCM).
• 10201034Aug 25, 2021Brakes. Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting…
• 10200734Aug 25, 2021Brakes. Some 2021 Mustang Mach-E vehicles may exhibit a vibration or pulsation from the brakes. This may be due to brake pad material bonded to the rotor. To correct the condition, follow the Service Procedure steps to replace the brake pads and resurface the rotors.
• 10200895Aug 23, 2021Electrical system. Software Update 1 (SU1) for 2021 Model Year Mustang Mach-E vehicles is now available. Involves: Remote Start Battery Drain, Sync navigation local hazard information, EV trip planner charging station information.
• 10200763Aug 18, 2021Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 11.08.2021 (build code MG) may exhibit a strong fan noise whilst charging in mode 3. Noise occurs when charging current is approximately 10.5 kW or above. To rectify this concern, follow the Service Instruction to reprogram various modules starting with the Powertrain Control Module (PCM).
• 10201015Aug 17, 2021Electrical system. Some 2018-2021 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit an inoperative charging pad, slow charging, a notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen is not showing. This may be due to the customer's phone if they are using an iPhone 12. Vehicles equipped with a wireless charging pad are designed to charge best…
• 10201013Aug 16, 2021Electrical system. Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10200995Aug 6, 2021Visibility (wipers, defrost, mirrors), Equipment. Some 2020-2021 Ford and Lincoln vehicles are equipped with an anti-fogging feature known as enhanced windshield anti fogging strategy (EWAFS). This feature automatically adjusts airflow in the cabin to prevent the windshield from fogging up and may be perceived by customers as irregular climate control functionality.
• 10200989Aug 4, 2021Electrical system. Some 2021 Mustang Mach-E Customers that contact dealers stating they received a FordPass message regarding Master Vehicle Reset and after Phone as a Key (PaaK) and the Backup Start Passcode has been revoked. This may have affected no more than 250 customers. Advise customers to reset PaaK and then re-setup PaaK in the FordPass App. It is important that before attempting to re-setup PaaK in the FordPass app, the…

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