2021 Ford Mustang Mach E Technical Service Bulletins

331 technical service bulletins (TSBs) are on record for the 2021 Ford Mustang Mach E. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10200736Aug 3, 2021Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 20-Mar-2021 may exhibit a loss of power, Stop Safely Now message in the instrument panel cluster (IPC), and illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1A10, U0293 and/or U1011. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram…
• 10200735Aug 3, 2021Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may exhibit an illuminated malfunction indicator lamp (MIL) on with diagnostic trouble codes (DTCs) P061A, P1A1E and/or P2533. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
• 10199538Jul 29, 2021Electrical system. Some 2021 F-150 and Mustang Mach-E vehicles may exhibit various driver assistance system warning messages or inoperative features and/or diagnostic trouble codes (DTC) U3000:49, U3000:89, U2107:68, C1001:54 and/or C1001:78. This may be due to software in the image processing module A (IPMA). To correct the condition, follow the Service Procedure to reprogram the IPMA to the latest level.
• 10199536Jul 22, 2021Seats. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct…
• 10199511Jul 21, 2021Electrical system. Some 2020-2021 Corsair/Nautilus/Navigator/Aviator, 2021 F-150/Mustang Mach-E vehicles equipped with Phone-as-a-Key may have diagnostic trouble code(s) (DTC) U200D:15, U200E:15, U200F:15, B15**:31, B15**:49 and/or B15A5:56 stored in the remote function actuator (RFA) module. If any of these DTCs are detected during normal diagnostics, clear the DTCs, reflash RFA to the latest software level and start a new Ford…
• 10199510Jul 15, 2021Electrical system. Some 2021 Mustang Mach-E and F-150 vehicles may exhibit a Reverse Brake Assist Unavailable message after module programming has been completed. This may be due to a network interruption from programming or configuring modules, which can cause steering center find to be reset. When the steering center find is reset, this causes various features to become disabled.
• 10199504Jul 8, 2021Electrical system. Some 2021 Mustang Mach-E/F-150 vehicles may exhibit audio settings resetting after a key cycle, Android Auto concerns, Sirius presets missing more than three pages after a key cycle, touchscreen intermittent freezing/locking up, Pro Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to UK English, WMA files not playing properly from a USB and/or Bluetooth…
• 10198609Jun 18, 2021Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 04-May-2021 may experience an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) U3000-16, U3000-64, U3000-04 and/or U3000-45 in the off board charging controller (OBCC) module and the high voltage (HV) battery will not charge using a level 3 DC fast charging station/electrical vehicle supply equipment (EVSE). This may be…
• 10198608Jun 18, 2021Latches, locks and linkages. Some 2021 Mustang Mach-E vehicles may exhibit a concern where the front luggage compartment hood is hard to close due to air becoming trapped in the front luggage compartment while closing the hood, increasing the closing effort.
• 10198627Jun 5, 2021Electrical system. Some 2020-2021 Ford Escape PHEV and Mustang Mach-E vehicles may experience a high voltage battery No Charge condition while using a factory equipped charge cord/Electric Vehicle Service Equipment (EVSE). To assist engineering, if published diagnostics leads to EVSE replacement, video record the EVSE indicator LEDs when the fault condition is present. Record the entire sequence if an indicator flash sequence occurs.
• 10198583Jun 4, 2021Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 11-May-2021 may exhibit an inoperative level 2 charger (220/240 volt) at a customer's residence but charging performance operates as intended at a dealership or other locations or inoperative one pedal drive with powertrain malfunction indicator with code P087F and an antilock braking system (ABS) light with code C0051:67.
• 10194651May 28, 2021Equipment, Electrical system. Some 2021 Mustang Mach-E, Edge and Nautilus customers may be unable to authorize the FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). To resolve this condition, remove the TCU fuse for 5 minutes then reinstall.
• 10194425May 24, 2021Electrical system, Equipment. Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version.
• 10194424May 21, 2021Equipment. Some 2021 Mustang Mach-E vehicles may exhibit a concern of the air conditioning (A/C) and heater being inoperative with the ambient temperature reading -4 degrees. To correct this condition, the vehicle needs to be driven at speeds above 20 mph (32 km/h) for at least 90 seconds. If the concern persists, refer to Workshop Manual Section 413-01 for further diagnostics.
• 10194423May 21, 2021Equipment. Some 2021 Mustang Mach-E vehicles may exhibit a buzzing noise from the IPC that changes with the brightness setting. This is a normal operating characteristic of the vehicle and replacement of the IPC and/or other parts is not recommended. If compared to like vehicles some variation may be noted and should be considered normal.
• 10194411May 6, 2021Electrical system, Equipment. Some 2020-2021 Corsair/Aviator/Navigator and 2021 Nautilus/Mach-E customers may be unable to activate Phone-as-a-key, have intermittent Phone-as-a-key connectivity, missing Phone-as-a-key button in the App, receiving Pairing Failed, Key Download Error or Connection Trouble message during Phone-as-a-key setup, Bluetooth Disconnected, Unable To Start, Backup Code Needed And/or Key Not Detected.
• 10191522Apr 28, 2021Transmission and drivetrain. Some 2021 Mustang Mach-E vehicles may exhibit an illuminated Powertrain Malfunction (wrench)indicator with diagnostic trouble code (DTC) P0AA6 stored in the Battery Energy Control Module (BECM). Because of the importance of the Mustang Mach-E early experience, please contact the technical assistance center for diagnostic support.
• 10191521Apr 28, 2021Back-over prevention (rear camera). Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic…
• 10191179Apr 22, 2021Electrical system. Some 2021 Mustang Mach-E vehicles built on or before 14-Apr-2021 may exhibit an inoperative level 2 charger (220/240 volt) at a customer's residence but charging performance operates as intended at a dealership or other locations. This may be due to differences in local electrical power grids. To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
• 10191093Apr 16, 2021Electrical system, Equipment. Some 2021 Mustang Mach-E vehicles built on or before 29-Mar-2021 may exhibit a concern of the audio inoperative, no sound from audio speakers, chimes default to coming through the Instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or DTC U1084, U0237 and/or U0238. This may be due to the software in the DSP. To correct this condition, perform a hard…
• 10191092Apr 9, 2021Electrical system. Some 2021 Mustang Mach-E vehicles may exhibit phone as a key concerns of Bluetooth disconnected, unable to start, backup code needed and/or key not detected. This may be due to the software configuration in the remote function actuator module (RFA). To correct the condition, reprogram the RFA module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G617…
• 10189793Mar 25, 2021Electrical system. Some 2021 Mustang Mach-E vehicles may exhibit the 12-volt battery becoming discharged while the vehicle is plugged in during the high voltage charging process. This may be due to the parameters in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram various modules starting with the PCM.
• 10189582Mar 25, 2021Body and structure. Some 2021 Mustang Mach-E vehicles may be missing the keyless entry secure code card. To retrieve the keyless entry code from the body control module (BCM), connect the Ford Diagnostic and repair tool > confirm the VIN > go to toolbox > select BCM  Factory Keyless Entry Code > press Download to retrieve and display the factory keyless entry code > then press Run to get the code.
• 10189581Mar 25, 2021Electrical system. For 2018-2021 EcoSport/Expedition/Navigator, 2019-2021 Ranger/Transit Connect, 2020-2021 Escape/Explorer/SuperDuty/Transit/Aviator/Corsair, 2021 Bronco Sport/F-150/Mustang/Mach-E the Workshop Manual (WSM) diagnostics may direct to replace a module on vehicles that use Ford Diagnosis and Repair System (FDRS). First, an FDRS session must be created on the vehicle prior to removing the faulted module.
• 10189590Mar 18, 2021Electrical system. Some 2021 Mustang Mach-E vehicles may experience a concern of the alarm activating when an unlocked door is opened, the driver door does not unlock/open when pressing the door activation switch, or the door activation switch not lighting up. This may be due to a software configuration in the body control module (BCM). To correct the condition, reprogram the BCM using the latest software level of the appropriate…
• 10189589Mar 17, 2021Equipment. Some 2021 Mustang Mach-E vehicles may experience a symptom of Sirius presets not saving after a key cycle for additional pages 4-6 or audio settings for tone, balance, speed compensated volume or sound mode not saving after a key cycle. Inform the customer that Ford is developing software that will be programmed to the vehicle via an over-the-air (OTA) update in 2Q 2021. Let the customer know they can continue to…
• 10189568Mar 17, 2021Latches, locks and linkages. Some 2021 Mustang Mach-E vehicles may exhibit a concern where the front luggage compartment hood is hard to close. As the hood is closed, air becomes trapped in the front luggage compartment, increasing the closing effort. To properly close the hood, apply closing force as the hood is lowered. Then verify the hood is fully closed. Allowing the hood to close on its own weight may not be enough effort to properly…
• 10189563Mar 15, 2021Equipment. 2021 Mustang Mach-E vehicles built on or before 10-Dec-2020, dealers are requested to check navigation system operation before delivery to the customer. To check system operation, open application drawer by tapping the icon with 6 dots on top and middle of the information and entertainment display screen and press the navigation button. Map content should be displayed at this point. If the screen is blank, the…
• 10189559Mar 12, 2021Electrical system. Some 2021 Mach-E vehicles may exhibit a concern of Android Auto not wirelessly connecting and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later.
• 10189554Mar 3, 2021Electrical system. Some 2021 F-150, Mustang Mach-E, Edge vehicles may exhibit a concern of Android Auto not wirelessly connecting and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1…
• 10186602Jan 18, 2021Equipment. Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles may require a reboot of the SYNC 4 system. For vehicles equipped with a volume/power and seek buttons, press and hold both the volume/power and seek buttons for 10 seconds and the system will reboot. For vehicles not equipped with a volume/power button, holding the seek right and volume down buttons on the steering wheel controls will reboot the SYNC 4 system…

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