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Jaguar I-PaceModel year report

2019 Jaguar I-Pace Problems

Complaints
149filed with NHTSA
Median mileage
22,000miles, 39 complaints with mileage
Recalls
8campaigns on record
Trend
RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA crash rating
—no overall rating published
EPA fuel economy
76 MPGecombined, Electric 4WD · 80 city / 72 hwy

Sources: NHTSA records for the 2019 Jaguar I-Pace (complaints, recalls, investigations), EPA fuel economy. Report an error

What owners report

Owners of the 2019 Jaguar I-PACE report most often about the high-voltage traction battery: reduced charging capacity, battery warning messages, loss of power, and repeated visits for recall-related software updates and module replacements. A second recurring theme is a hard or unresponsive brake pedal accompanied by reduced-regenerative-braking warnings, and a third is infotainment, camera and door-latch electrical faults. Many battery complaints describe a limited charging ceiling and long waits for parts or repurchase paperwork rather than a sudden failure, though some owners describe the car shutting down while driving.

  1. Electrical system

    Traction battery fault and reduced charging

    Mentioned in 26 of 60 sampled complaints

    Owners describe a 'Traction Battery Fault' or battery warning message and a car that no longer charges to its full range, often stopping well short of a full charge. Several say the dealer told them battery modules or the whole pack needed replacement, and that parts were not available, so the car was left unrepaired for extended periods. A number of complaints also describe recall notification on the high-voltage battery and, in some cases, a repurchase offer from the manufacturer that took months to complete. Spread from very low mileage up to higher-mileage cars, with many reports on vehicles that had been driven for a year or more.

    Recall 24V633000Recall 24V183000Recall 23V709000Recall 23V369000Recall 24V085000Recall 24V086000Recall 24V9270001 related service bulletin

    What to check: Ask for the recall history by VIN and confirm whether any interim battery software update or module replacement was completed. Have the seller charge the car to full in your presence and compare the displayed range with a normal full-charge figure.

    2 excerpts from owner complaints in NHTSA records

    “The contact owns a 2019 Jaguar I-Pace. The contact received notifications of NHTSA Campaign Numbers: 23V369000 (Electrical System) and 24V183000 (Electrical System). The contact stated that the dealer consulted with the manufacturer, and it was decided to re-acquire the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the paperwork. …”

    NHTSA complaint #11665127, filed 2025-06, 36,000 miles

    “The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power as the battery warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the high-voltage battery failed and needed to be replaced. …”

    NHTSA complaint #11635257, filed 2025-01, 25,000 miles
  2. Electrical system

    Loss of power or car will not start

    Mentioned in 11 of 60 sampled complaints

    Owners describe the car losing motive power while driving, stalling at low speed, or refusing to start or shift out of gear, sometimes with a charging system, gearbox or battery warning message. Complaints mention 12-volt battery replacements, wiring harness repairs and dealer diagnostics, with some vehicles still not repaired because a part was unavailable. Reported on cars ranging from nearly new to higher-mileage examples, with several appearing after the car had sat unused.

    Recall 24V633000Recall 23V709000Recall 24V1830002 related service bulletins

    What to check: Ask how the car has behaved after sitting unused and whether the 12-volt battery has been replaced. Confirm with the seller that the car starts, shifts into drive and reverse, and accepts a charge before purchase.

    2 excerpts from owner complaints in NHTSA records

    “Since I purchased Jaguar I-pace I been having batter fault issues which now standard me with the vehicle. I receive battery fault errors and the car stops working. The car stays on but when you put the car in drive or reverse and hit the gas pedal nothing happens. Its very dangerous as the car should not just stop from driving when you hit the gas. When this happens the car is working in terms of air condition, steering wheel etc.... Also there is constant errors when it comes to blind spot alert. …”

    NHTSA complaint #11245059, filed 2019-08, 9,800 miles

    “The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.”

    NHTSA complaint #11677530, filed 2025-07
  3. Brakes

    Hard or unresponsive brake pedal

    • 12 complaints (8%)
    • median 3,840 mi at 2.1 yrs old (7 state mileage, few)
    • 1 mention a crash, fire or injury
    • filed 2019–2025

    Complaints describe the brake pedal becoming very hard and the car slow to slow down, usually alongside messages such as 'Brake Pedal Feel Reduced' or 'OK to Drive with Caution'. Some owners report the car shuddering, refusing to shift, or the parking brake not releasing at the same time. Dealers reportedly replaced 12-volt batteries, updated software or replaced parts, and in several cases the symptom returned. Reported from very low mileage up to cars that had been driven for a few years, at both low speed and highway speed.

    Recall 19V3510003 related service bulletins

    What to check: Ask whether the brake system recall and any brake-related software updates were performed, and test the pedal feel on a test drive, including a low-speed stop shortly after starting the car.

    2 excerpts from owner complaints in NHTSA records

    “2195 miles, and only driving it for 60 days. Thankfully I was driving slowly, when the car's brakes stopped working, the car started shuddering violently. When finally was able to stop car, the I-pace would not go into or out of gear, and the emergency parking brake would not release. Incredibly scary. I can only imagine if I had been driving on the highway when the brakes failed.”

    NHTSA complaint #11318305, filed 2020-03, 2,195 miles

    “My 4-month-old car's brakes failed to operate while traveling at 60mph in the fast lane of the freeway. Fortunately I was able to turn on hazard lights and coast across the freeway to the hard shoulder where the car rolled to a stop. The problems began earlier in the day when the car reported reduced brake pedal feel, ok to drive with caution. Later in the day a message reported aspc not available. At this point I called the dealership who advised us to bring it in the next day. …”

    NHTSA complaint #11282985, filed 2019-11, 3,400 miles
  4. Electrical system

    Camera and infotainment electrical glitches

    • 19 complaints (13%)
    • median 18,500 mi at 5.6 yrs old (10 state mileage)
    • filed 2019–2025

    Complaints describe the backup and front cameras going unavailable in cold weather, reverse grid lines missing, and touchscreen or infotainment functions resetting while driving. Some owners report the parking sensors and blind spot monitoring acting unreliably. Dealer work described in the complaints includes camera module updates, calibration and a parking assist module replacement, with symptoms sometimes persisting. Reported across a wide mileage range and often tied to cold temperatures or to a software update having just been installed.

    5 related service bulletins

    What to check: Test reverse and forward cameras and the touchscreen after a cold start, and ask whether the infotainment unit software updates and any extended warranty on the controller have been applied.

    2 excerpts from owner complaints in NHTSA records

    “As we were on our way to Jaguar dealership, oddly enough, after we received an update 2 days ago, the front collision alarms go off with no vehicle in front or side of the vehicle. It did this 3 times just on the way to dealership. The vehicle was in motion on the city road . No other vehicles near vehicle to the front back or sides.”

    NHTSA complaint #11394805, filed 2021-02, 17,000 miles

    “Electric system did not start (happens repeatedly) but now got a warning that brake function was impaired. Attempting to backup did not trigger backup camera nor were rct sensors activated. The rear traffic sensors not working has happened multiple times and once, it showed all clear and then suddenly a car appeared in the backup camera. Sensors never went off and if I wasn't paying attention, an accident would have occurred. Blind spot monitoring has the exact same challenge multiple times when on the highway and is very unreliable. …”

    NHTSA complaint #11385670, filed 2020-12, 3,840 miles
  5. Electrical system

    Air conditioning and cabin heat not working

    Mentioned in 4 of 60 sampled complaints

    Some owners report the air conditioning blowing no cold air, including after the car sat in hot weather, and others describe a loss of cabin heat. Complaints state that a software update or a component repair was attempted and in some cases the failure came back. Dealer responses vary, from software updates to compressor or heater repairs. Reported on cars with moderate mileage, and associated with either hot or cold weather depending on the symptom.

    2 related service bulletins

    What to check: On a test drive, run the air conditioning and the heater for several minutes and check that both produce cold and warm air. Ask whether any climate-control software update or heater unit repair was done.

    2 excerpts from owner complaints in NHTSA records

    “I started my vehicle as usual. It was a hot day outside in washington. The car had been parked outside with the sun directly above. (inside the vehicle it was extremely hot) I immediately went to turn on the AC. It took a second to finally come on and then it didn't blow any cool air. I rechecked that I had it on the coolest temp possible. I drove around approximately 37 minutes and still no A/C. I have no idea how it went out or why. I checked my recalls and it stated all updates have been made to my vehicle and no recalls.”

    NHTSA complaint #11353934, filed 2020-09, 13,101 miles

    “Recall was 441 Battery traction, could start a fire. All started in Aug 2023 had in for recall it lowered my range to 72%. I had 98000 Miles still under warranty when this happened. Had back in dealership in for 6 weeks. They got range back at 250 for 3 days then went back down to 72%. They had me bring it in 1st week of feb for another update and told me I had to pay for new battery $15000, when it was never fixed to get back to range 240. …”

    NHTSA complaint #11581922, filed 2024-04

Buying note. This model year has an extensive recall history on the high-voltage battery, and many complaints center on a charging limit, unavailable parts and slow repurchase paperwork, so confirm by VIN which campaigns were completed and how the car currently charges. A pre-purchase inspection that includes a full charge test, a brake pedal check and a cold-weather camera check would cover the symptoms owners describe most.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.

NHTSA recorded 149 consumer complaints for the 2019 Jaguar I-Pace. 39 of the complaints include a mileage, and 82% of those were filed for vehicles with under 50,000 miles; the median is 22,000 miles. Of all complaints, 2 involved a crash, 4 a fire, according to the filers. NHTSA lists 8 recall campaigns and 360 technical service bulletins for this model year.

Not compared (fewer than 3 comparable model years). Model years 2008–2023 of the same vehicle that have at least 25 complaints are compared, and a model needs at least 3 of them.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Also reported: Electronic stability control (1), Body and structure (1), Tires (1), Vehicle speed control (1).

Example complaints

Electrical system: “On february 12, 2020, I left the house around 9:15 a.m. To attend a yoga class at 9825 carroll centre road, suite 400, san diego. The yoga studio is located in a commercial district and as I was early, the entire parking lot was empty except for one other vehicle at approximately 9:30 am that morning. So I drove around in front of the building, #9825, and decided to park on the other side from the one vehicle parked there. See figure 1. (see map of 9825 carroll center road location. …”

NHTSA complaint #11318258, filed 2020-03, 1,000 miles

Fuel system: “My 2019 First Edition I-Pace is subject to Jaguar recall H514, as per both the NHTSA and Jaguar web sites the solution is to repurchase the vehicle from me AFTER decreasing my max charge to 80% significantly reducing my available range, to the point I cannot rely on the vehicle for trips I was able to complete with no issue prior to the reduction in max charge. …”

NHTSA complaint #11638296, filed 2025-01

Other or unknown: “Jaguar notified owners of the recall's temporary fix and the ultimate remedy of buyback going back some months. The notice included contact information for Jaguar Relationship Centre. I have reached out on multiple occasions to the contact information provided in the recall notice to gain clarity on the buyback process and been told that the department we were told to contact has no information and can't help. …”

NHTSA complaint #11641976, filed 2025-02

Brakes: “Brakes failed, and battery died at full speed in a 35 mile zone, luckily slight up slope and car came to a halt. Complete battery and brake failure, the whole system shut down. No answers from Jaguar, just a battery replacement. Again, brakes failed at full speed!”

NHTSA complaint #11413407, filed 2021-04, 22,000 miles

Mileage when problems were reported

82% of the 39 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 9,800 and 40,000 miles.

28%0–1028%10–2526%25–5018%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (39 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 22,000 miles.

Complaints by year filed

Trend: rising. Complaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.

2019202020212022202320242025922026
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Fuel economy and running cost

EPA ratings for each 2019 Jaguar I-Pace version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving); for electric versions it is the cost of electricity and the rating is in MPGe.

VersionEngineTransmissionCityHwyComb.Fuel / yr
I-Pace 4WDElectricsingle-speed807276 MPGe$1,000

Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.

Recalls and investigations

See all 8 recalls for the 2019 Jaguar I-Pace → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 360 on record; the latest 10 are shown.

See all 360 bulletins →

Other model years of the Jaguar I-Pace

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
202424—2—85 MPGe—Too new
20206237,2788—76 MPGeNot compared (fewer than 3 comparable model years)Rising
201914922,0008—76 MPGeNot compared (fewer than 3 comparable model years)Rising

All Jaguar I-Pace model years

Frequently asked questions

What are the most common problems with the 2019 Jaguar I-Pace?

Owners of the 2019 Jaguar I-PACE report most often about the high-voltage traction battery: reduced charging capacity, battery warning messages, loss of power, and repeated visits for recall-related software updates and module replacements. The issues reported most often: Traction battery fault and reduced charging; Loss of power or car will not start; Hard or unresponsive brake pedal.

How many NHTSA complaints does the 2019 Jaguar I-Pace have?

NHTSA recorded 149 consumer complaints for the 2019 Jaguar I-Pace as of Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2019 Jaguar I-Pace is reported most often?

Electrical system is named most often, in 123 complaints (83% of the total), followed by fuel system with 24.

Has the 2019 Jaguar I-Pace been recalled?

NHTSA lists 8 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

How efficient is the 2019 Jaguar I-Pace according to the EPA?

The EPA rates the 2019 Jaguar I-Pace (I-Pace, Electric) at 76 MPGe combined, 80 city and 72 highway, with an estimated annual electricity cost of $1,000 at 15,000 miles a year. Other battery and motor versions are rated differently.

At what mileage are problems with the 2019 Jaguar I-Pace reported?

Among the 39 complaints that include a mileage, the median is 22,000 miles and the middle half falls between 9,800 and 40,000 miles; 82% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Fuel economy is from the EPA and DOE (fueleconomy.gov).

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.