2012 Mercedes-Benz CLS550 Problems
- Complaints
- 23filed with NHTSA
- Median mileage
- 49,280miles, 12 complaints with mileage
- Recalls
- 3campaigns on record
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
- NHTSA crash rating
- —no overall rating published
- EPA fuel economy
- 20 mpgcombined, 4.7L 8-cyl RWD · 17 city / 25 hwy
Sources: NHTSA records for the 2012 Mercedes-Benz CLS550 (complaints, recalls, investigations), EPA fuel economy. Report an error
NHTSA recorded 23 consumer complaints for the 2012 Mercedes-Benz CLS550. The part named most often is fuel system, with 8 complaints (35% of the total), followed by engine (4) and brakes (3). 12 of the complaints include a mileage, and 50% of those were filed for vehicles with under 50,000 miles; the median is 49,280 miles. Of all complaints, 1 involved a crash, 2 an injury, according to the filers. NHTSA lists 3 recall campaigns and 111 technical service bulletins for this model year. Fuel system complaints overlap with 1 technical service bulletin filed under the same part. Engine complaints overlap with 10 technical service bulletins filed under the same part.
This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Fuel system8 35%
- Engine4 17%
- Brakes3 13%
- Electrical system3 13%
- Other or unknown3 13%
- Steering2 8.7%
- Suspension2 8.7%
- Wheels1 4.3%
Example complaints
Fuel system: “Fuel leaking from gas tank after smelling a strong fuel smell both inside and out side my vehicle I took to mercedes 9/17/18 to see if they knew of the issue of if there was some type or recall on my vehicle regarding a fuel issue. The smell always seemed stronger after I put in a full tank of gas. They did a visual inspection and told me they see fuel leaking from my vehicle and that there was no fuel related recall. They wanted to charge me $185 just to see what the actual problem was and didn't really have a concern if the vehicle was safe to drive or not. …”
NHTSA complaint #11130069, filed 2018-09, 81,000 milesEngine: “Driving on the highway with my 6month old baby and suddenly my car surges and loses power. The check engine light flashes and I move to the side of the road with almost no acceleration. Turn off the engine, wait a while then turn it back on and head back home. The cel stayed on but I still had engine power so I thought it was a fluke. This car just has 60k miles on it and I take it to mercedes for all the routine checks. So this behaviour was out of nowhere. …”
NHTSA complaint #11122317, filed 2018-08, 61,000 milesBrakes: “While driving 45 MPH, the brakes were applied however, the vehicle would not decelerate. In addition, the steering wheel seized simultaneously and the contact lost control of the vehicle. The vehicle was towed to the dealer for diagnosis. T the manufacturer has been contacted and stated that they would look into the issue. The failure and the current mileage was 980.”
NHTSA complaint #10478737, filed 2012-10, 980 milesElectrical system: “The very day I brought my car home from a used car purchase, the moment I pulled in my driveway to park, the message center said, sos service not activated in a warning in the center cluster. It wouldn't go away and I didn't know what to do, so I pushed the sos button and mb asked me, what is your emergency ? I appologized and explained that I had received a warning message on my dash. They ended the call and I turned off the car. I restarted the car and the warning went away. This was on feb 1, 2018 at 4:38 p.m.”
NHTSA complaint #11075324, filed 2018-02, 44,560 milesMileage when problems were reported
50% of the 12 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 16,878 and 61,000 miles.
Complaints by year filed
Trend: stable. Complaints filed in the last 3 full calendar years are within 25% of the 3 years before.
Fuel economy and running cost
EPA ratings for each 2012 Mercedes-Benz CLS550 version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| CLS550 RWD | 4.7L 8-cyl | 7-speed automatic | 17 | 25 | 20 | $4,100 |
| CLS550 4matic 4WD | 4.7L 8-cyl | 7-speed automatic | 16 | 25 | 19 | $4,350 |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
- 17V177000Mar 14, 2017Electrical system › SoftwareCovers: Mercedes-Benz CLS550 2012, 2014, C300 2008–2016, E350 2012–2016 +13 more
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014…
- 15V137000Mar 10, 2015Exterior lightingCovers: Mercedes-Benz CLS550 2012–2015, CLS63 2012–2015, CLS400 2015
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the…
- 12V533000Nov 6, 2012Latches/locks/linkages › Hood › LatchCovers: Mercedes-Benz CLS550 2012
Mercedes-Benz is recalling certain model year 2012 CLS550 and CLS550 4Matic vehicles, manufactured December 01, 2011, through December 13, 2011. The bolts that hold the hood's secondary latch striker may have been insufficiently tightened.
Recall details for the 2012 Mercedes-Benz CLS550 → · Check a VIN at nhtsa.gov/recalls
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 111 on record; the latest 10 are shown.
- 11038186Sep 22, 2026Brakes. Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is…
- 11038217Sep 14, 2026Body and structure. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even…
- 11036101Aug 6, 2026Body and structure. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even…
- 11035005Jul 14, 2026Transmission and drivetrain. Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound…
- 11033185May 26, 2026Electrical system. Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster.
- 11033016May 26, 2026Electrical system. Complaint The customer requests deactivation of the N112/9 HERMES communication module Note: Deactivation of the HERMES control unit (N112/9) is not supported for gray-market vehicles. Cause Before…
- 11032875May 19, 2026Visibility (wipers, defrost, mirrors). Complaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely…
- 11031580Apr 16, 2026Exterior lighting. Complaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical…
- 11029959Mar 9, 2026Exterior lighting. Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical…
- 11029062Feb 25, 2026Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging…
Other model years of the Mercedes-Benz CLS550
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2014 | 10 | 74,717 | 4 | — | 20 | — | Not enough data |
| 2012 | 23 | 49,280 | 3 | — | 20 | — | Stable |
| 2008 | 17 | 80,000 | 3 | — | 16 | — | Stable |
| 2007 | 35 | 58,700 | 4 | — | 16 | Not compared (before 2008) | Falling |
| 2006 | 7 | 70,000 | 1 | — | — | — | Not enough data |
All Mercedes-Benz CLS550 model years
Frequently asked questions
How many NHTSA complaints does the 2012 Mercedes-Benz CLS550 have?
NHTSA recorded 23 consumer complaints for the 2012 Mercedes-Benz CLS550 as of Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2012 Mercedes-Benz CLS550 is reported most often?
Fuel system is named most often, in 8 complaints (35% of the total), followed by engine with 4.
Has the 2012 Mercedes-Benz CLS550 been recalled?
NHTSA lists 3 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
What gas mileage does the 2012 Mercedes-Benz CLS550 get?
The EPA rates the 2012 Mercedes-Benz CLS550 (CLS550, 4.7L 8-cyl) at 20 mpg combined, 17 city and 25 highway, with an estimated annual fuel cost of $4,100 at 15,000 miles a year. Other engine and drive versions are rated differently.
At what mileage are problems with the 2012 Mercedes-Benz CLS550 reported?
Among the 12 complaints that include a mileage, the median is 49,280 miles and the middle half falls between 16,878 and 61,000 miles; 50% were filed for vehicles with under 50,000 miles.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.