2002 Mercury Grand Marquis Suspension Problems

“Shortly after purchase we went back to dealer to complain about bouncy suspension that made the car go sideways on the highway when going over bumps while in mild turns (just highway direction changes not getting off/on, etc.). Dealer looked into problem via fmc and said the 02 suspension had been changed to improve its ride (ha). The changes were too great to be able to change components to get the ride back to what it was in earlier years. …”

“Backed out of driveway at a friends house and went about 4 houses, when the right front of the car dropped to the pavement and dug into the asphalt. The car was stopped immediately as it was only traveling at 10 MPH. Upon inspecting the damage it was discovered that the lower ball joint on the passenger side had broken off. The tire was cut down on the inside sidewall and was pushed back into the fender forcing the fender back into the door. The rim and sway bar link were also damaged. …”

“The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end. While driving at 15 MPH in the rain, the vehicle suddenly lost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced. The driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly. …”

“The contact owns a 2002 Mercury Grand Marquis. The contact stated that while driving at 5 MPH, the front ball joints detached from the vehicle. The vehicle was taken to an independent mechanic where it was pending a diagnosis. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 53,000. The VIN was not available.”

“This is a concern and I am wondering, if it should in fact be a complaint. I purchased a 2002 Mercury marquis on june 12th of 2003. I was assured this, as other autos had been checked out and in good order. I am now noticing the ignition key sometimes does not turn when I am trying to start the car. Equally important, I ran a carfax report and discovered on 11/18/02 this car had 27,262 miles. When I purchased it, and because of the mileage, which at that time was 27,279 I was assured this was a good car. …”