2002 Mercury Grand Marquis Steering Problems
- Complaints
- 9about this part
- Share
- 12%of 78 total for the year
- Median mileage
- 88,917miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 9 complaints about the steering of the 2002 Mercury Grand Marquis, 12% of the 78 complaints for this model year. Where a mileage was given, the median is 88,917 miles. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“The car has 87934 miles on it. When driving over 50 miles a hour it jerks and shakes the check emgine light will start flashing the coolant loght comes on then dies but will start right back up. Then coolant levels are fine. The license plate light does not work replaced bulbs and fuses”
NHTSA complaint #11058425, filed 2018-01, 87,934 miles“The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end. While driving at 15 MPH in the rain, the vehicle suddenly lost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced. The driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly. …”
NHTSA complaint #10055734, filed 2004-03, 8,000 miles“2002 Mercury Grand Marquis. Consumer stated that while driving vehicle they had no control over steering. The consumer stated while making a right turn at a traffic light, the steering went out. The dealer stated the coupler bolt, clock spring, cover and contact plate were missing and replaced.”
NHTSA complaint #11402472, filed 2021-03“The contact owns a 2002 Mercury Grand Marquis. The contact stated that while driving approximately 15 MPH, the steering wheel seized as the contact attempted a turn. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the steering wheel was rusted. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 111,050. The current mileage was 123,000.”
NHTSA complaint #10543811, filed 2013-09, 111,050 miles“The contact owns a 2002 Mercury Grand Marquis. The contact stated that while driving at various speeds, the power steering malfunctioned making it extremely difficult to maneuver. The vehicle was taken to the dealer where the technician diagnosed that the steering shaft needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 100,000 and the current mileage was 100,200. ..updated 12-30-13”
NHTSA complaint #10553750, filed 2013-11, 100,000 milesSteering: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2011 | 2 | 22% |
| 2010 | 6 | 24% |
| 2009 | 5 | 19% |
| 2008 | 23 | 29% |
| 2007 | 9 | 9% |
| 2006 | 13 | 9% |
| 2005 | 20 | 4% |
| 2004 | 65 | 19% |
| 2003 | 28 | 8% |
| 2002 | 9 | 12% |
| 2001 | 11 | 7% |
| 2000 | 18 | 11% |
| 1999 | 16 | 10% |
| 1998 | 17 | 12% |
| 1997 | 22 | 7% |
| 1996 | 21 | 9% |
| 1995 | 24 | 13% |
| 1994 | 10 | 6% |
| 1993 | 18 | 13% |
| 1992 | 9 | 4% |
| 1991 | 1 | 1% |
| 1989 | 1 | 2% |
| 1988 | 3 | 4% |
| 1987 | 1 | 2% |
| 1986 | 1 | 5% |
Other parts of the 2002 Mercury Grand Marquis
17 complaintsSuspension
11 complaintsElectrical system
10 complaintsEngine cooling
10 complaintsSeat belts
7 complaintsTires
7 complaintsBrakes
6 complaintsExterior lighting
6 complaintsFuel system
4 complaintsAir bags
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsEngine
2 complaints
← All problems reported for the 2002 Mercury Grand Marquis
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology