2002 Mercury Mountaineer Visibility (wipers, defrost, mirrors) Problems

“My husband went out to wipe off the cars of snow this morning in our driveway, and went to open the back window of our 2002 Mercury Mountaineer to get something out. When he went to close the window, even before he actually closed it, the window exploded and shattered everywhere. No force or anything was used in closing the window, just a sudden explosion of glass.”

“Hello and good day, when I 1st purchased my Mountaineer (purchased used with approx 119,000 miles) I took it to get it washed. When I was getting it washed the rear hatch panel (the rectangular panel under the glass with the make and model name) cracked and broke apart. I tried to contact ford and Mercury concerning this to explain what happened and how part of the car literally fell off. They informed me that they would not recall this but that I could take it to my local dealer and they could fix it for $750! …”

“My mother was at her parents' house and opened the rear glass portion of the lift gate. Upon doing so, one of the lift gate cylinders detached from the glass. She went inside to get her father to come outside and see if he could fix the issue. When he attempted to lift the glass, it shattered instantly leaving cuts all over his body. I called ford about this issue and was told that there was nothing that they could do about this because the recall that addresses this issue had already been performed on the vehicle (NHTSA campaign id number: 01i010000).”

“Back lift shattered when closing, resulting in shattered glass in my hand, inside the car, on top of the car and all over the parking lot near other cars (everywhere) and brackets hanging from the wires on the top (it was raining outside!). I drove car to dealer who after initial questions and ford approval then advised of recall and provided a replacement car during repairs but it took 6 weeks to repair. Amazing while the 6 week repairs of waiting for parts I got a recall notice in the mail (aug 05). …”

“I had driven my 2002 Mountaineer to work, I gently pulled back on the gear shift, to put it into park, and it broke off in my hand. I had to leave it in drive and also had to leave my keys in the car. I didn't really worry about it being stolen because it won't go anywhere. I feel that ford should have put a recall on this model of Mountaineer, do to so many problems. Transmissions, auto windows, gear shifts, wheel welds, and now a fire may start in the car even if it's not running. Really, I guess we will have to wait till one of them blows up, killing someone, before ford will listen.”