2020 Ram 3500 Technical Service Bulletins

762 technical service bulletins (TSBs) are on record for the 2020 Ram 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10187070Jan 21, 2021Transmission and drivetrain. Transmission Slip/Flare During With No Diagnostic Trouble Codes (DTCs) Set. Manual Drive Learn Procedure.
• 10187060Jan 21, 2021Engine cooling. Customer may complain of a MIL lamp on. Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.
• 10215879Jan 16, 2021Engine cooling. Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
• 10215872Jan 16, 2021Wheels, Other or unknown, Visibility (wipers, defrost, mirrors), Steering…. Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or Change
• 10187058Jan 16, 2021Engine cooling. Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
• 10187051Jan 16, 2021Steering, Electrical system. Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or Change
• 10215860Jan 13, 2021Equipment, Latches, locks and linkages, Body and structure. RKE Does Not Unlock The Doors After A Remote Start Event
• 10215833Jan 13, 2021Visibility (wipers, defrost, mirrors), Equipment. WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
• 10187039Jan 13, 2021Latches, locks and linkages. RKE Does Not Unlock The Doors After A Remote Start Event
• 10187012Jan 13, 2021Visibility (wipers, defrost, mirrors). WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
• 10215852Jan 7, 2021Steering, Wheels, Equipment, Electrical system, Visibility (wipers, defrost…. Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or Change
• 10187031Jan 7, 2021Lane departure, Steering. Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or Change
• 10187713Dec 19, 2020Equipment, Tires. Tire Pressure Monitoring System (TPMS) Light On In Instrument Panel Cluster (IPC) This bulletin involves replacing and programing all Tire Pressure Monitor (TPM) Sensors. The customer may notice: The TPMS light illuminated in the instrument panel.
• 10187707Dec 15, 2020Tires, Electrical system. Tire Pressure Monitoring System (TPMS) Light On In Instrument Panel Cluster (IPC) This bulletin involves replacing and programing all Tire Pressure Monitor (TPM) Sensors. The customer may notice:The TPMS light illuminated in the instrument panel.
• 10187650Dec 9, 2020Equipment, Latches, locks and linkages. The Doors Will Not Unlock Using The Fob After A Remote Start Event
• 10187644Dec 3, 2020Electrical system, Visibility (wipers, defrost, mirrors). Driver Or Passenger Power Windows Do Not Go Up Or Down
• 10187603Dec 2, 2020Electrical system, Equipment, Visibility (wipers, defrost, mirrors). Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows are inoperative. Technician may find DTC?s B18BA-12 - Window Control - Circuit Short to Battery, B18BA-13 - Window Control - Circuit Open (stored or active). Replace the DDM or PDM per detailed repair information in Service Library or reference Star Online Publlication S2008000182. Replacing regulators or motors will not…
• 10224097Nov 25, 2020Seats. HVAC Housing Service This bulletin informing the Technician about an HVAC housing redesign with components that need to be serviced together when servicing the HVAC housing. Customers may experience the following:Poor Air conditioning system performance (Slow or excess time to cool down). HVAC is slow to cool, left center instrument panel outlet is warmer than right side instrument panel outlets.
• 10224068Nov 25, 2020Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & Fuel Injection Pump - All Models (Rev. F)
• 10184775Nov 25, 2020Equipment. HVAC Housing Service This bulletin informing the Technician about an HVAC housing redesign with components that need to be serviced together when servicing the HVAC housing. Customers may experience the following: Poor Air conditioning system performance (Slow or excess time to cool down). HVAC is slow to cool, left center instrument panel outlet is warmer than right side instrument panel outlets.
• 10184746Nov 25, 2020Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & Fuel Injection Pump - All Models (Rev. F)
• 10184475Nov 25, 2020Equipment. HVAC Housing Service This bulletin informing the Technician about an HVAC housing redesign with components that need to be serviced together when servicing the HVAC housing. Customers may experience the following: Poor Air conditioning system performance (Slow or excess time to cool down). HVAC is slow to cool, left center instrument panel outlet is warmer than right side instrument panel outlets.
• 10184446Nov 25, 2020Fuel system, Engine. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & Fuel Injection Pump - All Models (Rev. F)
• 10224053Nov 24, 2020Equipment. Transmission Slip/Flare During Shifts With No Diagnostic Trouble Codes (DTCs) Set. Manual Drive Learn Procedure.
• 10184731Nov 24, 2020Transmission and drivetrain, Equipment. Transmission Slip/Flare During Shifts With No Diagnostic Trouble Codes (DTCs) Set. Manual Drive Learn Procedure.
• 10184431Nov 24, 2020Equipment, Transmission and drivetrain. Transmission Slip/Flare During Shifts With No Diagnostic Trouble Codes (DTCs) Set. Manual Drive Learn Procedure.
• 10224048Nov 20, 2020Electrical system. Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing Or Corrupted
• 10184726Nov 20, 2020Engine cooling, Electrical system. Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing Or Corrupted
• 10184426Nov 20, 2020Electrical system, Engine. Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing Or Corrupted
• 10224087Nov 14, 2020Equipment. Heating, Ventilation and Air Conditioning (HVAC) Controls Inoperative This bulletin involves replacing the HVAC module. Customers may experience not being able to change the HVAC modes, both on the radios display or HVAC controls.
• 10184765Nov 14, 2020Visibility (wipers, defrost, mirrors), Electrical system. Heating, Ventilation and Air Conditioning (HVAC) Controls Inoperative This bulletin involves replacing the HVAC module. Customers may experience not being able to change the HVAC modes, both on the radios display or HVAC controls.
• 10184465Nov 14, 2020Electrical system, Equipment. Heating, Ventilation and Air Conditioning (HVAC) Controls Inoperative This bulletin involves replacing the HVAC module. Customers may experience not being able to change the HVAC modes, both on the radios display or HVAC controls.
• 10224069Nov 9, 2020Equipment. Customer Satisfaction Notification W39 Bed Step
• 10184747Nov 9, 2020Equipment. Customer Satisfaction Notification W39 Bed Step
• 10184447Nov 9, 2020Equipment. Customer Satisfaction Notification W39 Bed Step
• 10224030Nov 7, 2020Electrical system. Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
• 10184707Nov 7, 2020Electrical system. Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
• 10184407Nov 7, 2020Electrical system, Equipment. Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
• 10224072Nov 3, 2020Electrical system, Fuel system, Transmission and drivetrain. 50 Gallon Fuel Tank Reconfiguration This bulletin involves inspecting the Powertrain Control Module (PCM) configuration data and performing the enable 50 gallon tank routine in wiTECH. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P0461 - Fuel Level Sensor 1 Performance(Set in…
• 10224020Nov 3, 2020Back-over prevention (rear camera). Drivers Front Window Makes Noise While Raising And Lowering
• 10184750Nov 3, 2020Fuel system, Transmission and drivetrain. 50 Gallon Fuel Tank Reconfiguration This bulletin involves inspecting the Powertrain Control Module (PCM) configuration data and performing the enable 50 gallon tank routine in wiTECH. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P0461 - Fuel Level Sensor 1 Performance(Set in…
• 10184697Nov 3, 2020Electrical system, Visibility (wipers, defrost, mirrors), Body and structure. Drivers Front Window Makes Noise While Raising And Lowering
• 10184450Nov 3, 2020Transmission and drivetrain, Electrical system, Fuel system. 50 Gallon Fuel Tank Reconfiguration This bulletin involves inspecting the Powertrain Control Module (PCM) configuration data and performing the enable 50 gallon tank routine in wiTECH. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P0461 - Fuel Level Sensor 1 Performance(Set in…
• 10184397Nov 3, 2020Visibility (wipers, defrost, mirrors). Drivers Front Window Makes Noise While Raising And Lowering
• 10223939Oct 29, 2020Transmission and drivetrain. Revision A: Intermittent Engine Buck, Surge, or Misfire.
• 10183050Oct 29, 2020Fuel system, Engine. Revision A: Intermittent Engine Buck, Surge, or Misfire.
• 10223979Oct 21, 2020Brakes, Steering, Fuel system, Back-over prevention (rear camera). 6.7L Cummins Engine High Pressure Fuel Injection Pump Identification Differences This bulletin provides information regarding the identification differences in the high pressure fuel injection pumps between the new style Symetrical Cam design pump and the old syle Asymetrical Cam design used on the 6.7L Cummins in the 2019 and 2020 HD Trucks. The following information is intended to eliminate confusion and possible…
• 10223890Oct 21, 2020Transmission and drivetrain. TRANSMISSION KIT, With Torque Converter If the Aisin DF2 transmission (2019/ 2020 MY) has experienced a complete clutch failure under normal usage, has fiber disc medium found in the oil pan, and lists P codes 1731, 0731, 0736, & 0733, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
• 10183090Oct 21, 2020Engine, Fuel system, Equipment. 6.7L Cummins Engine High Pressure Fuel Injection Pump Identification Differences This bulletin provides information regarding the identification differences in the high pressure fuel injection pumps between the new style Symetrical Cam design pump and the old syle Asymetrical Cam design used on the 6.7L Cummins in the 2019 and 2020 HD Trucks. The following information is intended to eliminate confusion and possible…
• 10183001Oct 21, 2020Equipment, Transmission and drivetrain. TRANSMISSION KIT, With Torque Converter If the Aisin DF2 transmission (2019/ 2020 MY) has experienced a complete clutch failure under normal usage, has fiber disc medium found in the oil pan, and lists P codes 1731, 0731, 0736, & 0733, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.

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