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SteeringPart report

2011 Volkswagen Jetta Steering Problems

Complaints
23about this part
Share
4%of 607 total for the year
Median mileage
50,000miles
Trend
FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.

NHTSA recorded 23 complaints about the steering of the 2011 Volkswagen Jetta, 4% of the 607 complaints for this model year. Where a mileage was given, the median is 50,000 miles. 3 of these say a crash was involved, according to the filers.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“I turned my vehicle on and noticed that my head unit would not turn on. Screen was black. I checked the fuses and all the wires and everything was normal.”

NHTSA complaint #11362728, filed 2020-10, 100,000 miles

“I purchased the Jetta used from carmax in nashville, tn in 2014. It began having safety issues on march 2014. Randomly, my car will just stop while driving down the road, or after accelerating from a stopped position when moving on from a stop sign or stop light. I can be driving anywhere from 15 MPH to 50 MPH, and all systems shut down. The battery light goes on, the steering locks, and the brakes lock. I always panic, put the car in neutral and have luckily managed to veer off to the side of a road and stop, shut the car off, and turn it back on again. …”

NHTSA complaint #10748809, filed 2015-08, 12,000 miles

“My vehicle will cut off at random times while driving and steering locks up, also my alarm will make the sound to disarm the vehicle when driving I have to pull over shut down car and disarm it and start again. While at a stop light the vehicles RPM will raise and go down raise and go down until car just shuts off. I was pulling into my parking stall and car shut off and locked up I had to hit the brake and re start the car to pull in safely or it would have ran into the carport. On this date the car shut itself off in motion 2 times and it cut off with brake on at a light 3 times”

NHTSA complaint #10894753, filed 2016-08, 75,000 miles

“Was driving and heard a clicking sound, shortly after my steering and brakes locked up, and then the entire car stalled. I was unable to restart the engine. Had car towed into the vw dealership where they told me my fuel (diesel for Jetta tdi) was contaminated causing the fuel pump to burst which lead to metal shards destroying the entire fuel system. However, I am 100% positive, and have receipts for proof, that the car had been filled up with diesel gas about 1 week prior to the incident and was running completely smoothly up until the sudden break down.”

NHTSA complaint #10509782, filed 2013-04, 25,869 miles

“I know this sounds ridiculous but I've driven on many road trips and this has never happened until this vehicle, and it's painful. But here it is: leather-wrapped steering wheel causes calluses at a highly unusual rate on longer drives. (I have been able to drive for 12 hours on multiple occasions without issue. After driving only three and a half hours steadily, my hands hurt all over.) it's important to note that the leather isn't causing this - the stitching on the inside is far too raised up on the inside part around the entire 'wheel' of the steering wheel. …”

NHTSA complaint #10422300, filed 2011-08, 10,100 miles

Related service bulletins

Steering: other model years

YearComplaintsShare of year
2026117%
202513%
202424%
202312%
2022716%
202134%
202047%
2019122%
2017149%
2016117%
2015158%
2014174%
2013377%
2012428%
2011234%
2010132%
2009243%
200832%
200742%
2006102%
200521%
200442%
200310%
200281%
200151%
200082%
199982%
1998126%
199724%
1996310%
1995146%
199411%
199126%
198716%

Other parts of the 2011 Volkswagen Jetta

Electrical system
186 complaints
Fuel system
166 complaints
Engine
90 complaints
Other or unknown
67 complaints
Transmission and drivetrain
54 complaints
Exterior lighting
41 complaints
Air bags
37 complaints
Brakes
28 complaints
Vehicle speed control
26 complaints
Visibility (wipers, defrost, mirrors)
26 complaints
Engine cooling
25 complaints
Body and structure
20 complaints

← All problems reported for the 2011 Volkswagen Jetta

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology