2020 Volvo XC60 Problems
- Complaints
- 22filed with NHTSA
- Median mileage
- 11,850miles, 4 complaints with mileage
- Recalls
- 6campaigns on record
- Trend
- StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.
- NHTSA crash rating
- 5 / 5stars overall, 3 rated versions
- EPA fuel economy
- 24 mpgcombined, 2.0L 4-cyl FWD · 22 city / 29 hwy
Sources: NHTSA records for the 2020 Volvo XC60 (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error
NHTSA recorded 22 consumer complaints for the 2020 Volvo XC60. The part named most often is electrical system, with 8 complaints (36% of the total), followed by other or unknown (5) and brakes (4). 4 of the complaints include a mileage, and 75% of those were filed for vehicles with under 50,000 miles; the median is 11,850 miles. Of all complaints, 2 an injury, according to the filers. NHTSA lists 6 recall campaigns and 265 technical service bulletins for this model year. Electrical system complaints overlap with 1 recall campaign covering the traction battery and 87 technical service bulletins filed under the same part. Other or unknown complaints overlap with 35 technical service bulletins filed under the same part.
This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Electrical system8 36%
- Other or unknown5 23%
- Brakes4 18%
- Engine2 9.1%
- Wheels2 9.1%
- Air bags1 4.5%
- Fuel system1 4.5%
- Lane departure1 4.5%
Also reported: Body and structure (1), Tires (1), Transmission and drivetrain (1).
Example complaints
Electrical system: “Recall identified over a year ago during Q1 2025. Manufacturer and dealer have failed to provide appropriate updates for the repair, and no ETA has been given for repair. The only direction received from manufacturer and dealer was to not plug in the vehicle until the recall is completed. So as it stands, I paid for a plug in hybrid vehicle I haven’t been able to plug it in for over a year as it has a flawed hybrid system that apparently can’t be repaired.”
NHTSA complaint #11745254, filed 2026-06Other or unknown: “While driving on a freeway (70 degrees external temp), my right rear window spontaneously shattered with no contact. There was a loud pop and the entire window shattered into tiny bits.”
NHTSA complaint #11330568, filed 2020-06, 4,500 milesBrakes: “We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. …”
NHTSA complaint #11495787, filed 2022-12Engine: “Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.”
NHTSA complaint #11594356, filed 2024-06Mileage when problems were reported
75% of the 4 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 6,000 and 17,700 miles.
Complaints by year filed
Trend: stable. Complaints filed in the last 3 full calendar years are within 25% of the 3 years before.
Crash test ratings
NHTSA's 5-Star Safety Ratings for the 2020 Volvo XC60. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.
| Version | Overall | Frontal | Side | Side pole | Rollover |
|---|---|---|---|---|---|
| XC60 T5 · SUV AWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 14.7% risk |
| XC60 T5 · SUV FWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 15.5% risk |
| XC60 T6 · SUV AWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 14.7% risk |
Driver aids listed by NHTSA for the 2020 model year: forward collision warning not available, lane departure warning standard, automatic emergency braking not available.
Neighbouring years: 2021: same overall rating. A redesign between years can change both the car and the test.
Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.
Fuel economy and running cost
EPA ratings for each 2020 Volvo XC60 version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving); plug-in hybrid figures are for gasoline-only (hybrid mode) driving, so no annual cost is shown.
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| XC60 AWD | 2.0L 4-cyl | 8-speed automatic | 20 | 27 | 23 | $3,550 |
| XC60 FWD | 2.0L 4-cyl | 8-speed automatic | 22 | 29 | 24 | $3,400 |
| XC60 AWD PHEV | 2.0L 4-cyl · plug-in hybrid | 8-speed automatic | 26 | 28 | 27 gas only | — |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
- 25V179000Mar 24, 2025Electrical system › Propulsion system › Traction batteryCovers: Volvo XC60 2020–2022, S60 2020–2022, XC90 2020–2022 +3 more
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and…
- 23V001000Jan 5, 2023SteeringCovers: Volvo XC60 2019–2022, XC90 2019–2022, V60CC 2019–2022
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
- 21V716000Sep 15, 2021Service brakes, hydraulic › Antilock/traction control/electronic limited slipCovers: Volvo XC60 2020–2021, XC90 2020–2021, S90 2021
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
- 21V414000Jun 2, 2021Fuel system, gasoline › Delivery › Fuel pumpCovers: Volvo XC60 2019–2020, XC90 2019–2020, S60 2019–2020 +5 more
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
- 20V503000Aug 25, 2020Visibility/wiperCovers: Volvo XC60 2018–2020
Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly.
- 20V144000Mar 12, 2020Forward collision avoidance › Automatic emergency brakingCovers: Volvo XC60 2019–2020, XC40 2019–2020, XC90 2019–2020 +6 more
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect…
Recall details for the 2020 Volvo XC60 → · Check a VIN at nhtsa.gov/recalls
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 265 on record; the latest 10 are shown.
- 11033746May 23, 2026Other or unknown. This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not…
- 11033734May 7, 2026Transmission and drivetrain. This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers.
- 11033732May 7, 2026Exterior lighting. This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
- 11033729May 6, 2026Body and structure. This is a Technical Journal: Panoramic sunroof, sealing strip has a gap
- 11032678Apr 23, 2026Engine. This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle…
- 11032671Apr 7, 2026Other or unknown. This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added…
- 11031109Mar 21, 2026Exterior lighting. This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
- 11031095Mar 7, 2026Body and structure. This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Service. If the analysis shows that the rattling noise comes…
- 11028386Jan 13, 2026Other or unknown. This is a Technical Journal: Text plus 1 jpg and 1 mp4 file -- If there is a strange chafing or creaking noise when turning the steering wheel, follow the advice under Service.
- 11028385Jan 8, 2026Other or unknown. This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise…
Other model years of the Volvo XC60
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2025 | 36 | 19,000 | 3 | 5 | 28 | Too new to compare | Too new |
| 2024 | 24 | 9,324 | 2 | 5 | 28 | — | Too new |
| 2023 | 54 | 400 | 5 | 5 | 26 | 85 · More | Too new |
| 2022 | 75 | 27,000 | 6 | 5 | 26 | 97 · More | Stable |
| 2021 | 49 | 18,000 | 5 | 5 | 25 | 77 · More | Stable |
| 2020 | 22 | 11,850 | 6 | 5 | 24 | — | Stable |
| 2019 | 37 | 10,800 | 8 | — | 24 | 50 · Typical | Rising |
| 2018 | 36 | 15,635 | 5 | — | 24 | 51 · Typical | Stable |
| 2017 | 16 | 19,800 | 4 | 5 | 26 | — | Stable |
| 2016 | 38 | 44,000 | 3 | 5 | 26 | 3 · Fewer | Rising |
| 2015 | 47 | 26,680 | 1 | 5 | 27 | 20 · Fewer | Stable |
| 2014 | 16 | 6,844 | 2 | 5 | 21 | — | Falling |
| 2013 | 66 | 60,000 | 3 | 5 | 21 | 0 · Fewer | Falling |
| 2012 | 46 | 60,587 | 3 | 5 | 21 | 4 · Fewer | Falling |
| 2011 | 36 | 49,963 | 4 | 5 | 21 | 20 · Fewer | Falling |
| 2010 | 56 | 69,813 | 7 | — | 21 | 53 · Typical | Stable |
All Volvo XC60 model years · Best and worst years by complaints
Frequently asked questions
How many NHTSA complaints does the 2020 Volvo XC60 have?
NHTSA recorded 22 consumer complaints for the 2020 Volvo XC60 as of Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2020 Volvo XC60 is reported most often?
Electrical system is named most often, in 8 complaints (36% of the total), followed by other or unknown with 5.
Has the 2020 Volvo XC60 been recalled?
NHTSA lists 6 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
How did the 2020 Volvo XC60 do in NHTSA crash tests?
NHTSA's 5-Star Safety Ratings give the 2020 Volvo XC60 5 out of 5 stars overall, across 3 rated versions (body style and drive). Ratings from different model years are only comparable when the vehicle was not redesigned in between.
What gas mileage does the 2020 Volvo XC60 get?
The EPA rates the 2020 Volvo XC60 (XC60 FWD, 2.0L 4-cyl) at 24 mpg combined, 22 city and 29 highway, with an estimated annual fuel cost of $3,400 at 15,000 miles a year. Other engine and drive versions are rated differently.
At what mileage are problems with the 2020 Volvo XC60 reported?
Among the 4 complaints that include a mileage, the median is 11,850 miles and the middle half falls between 6,000 and 17,700 miles; 75% were filed for vehicles with under 50,000 miles.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.