2023 Volvo XC60 Problems
Compared with other Volvo XC60 years
More complaints than typical for this model
85/100 2.3× a typical year · 50 = typical
- Complaint rate is 2.3× that of a typical Volvo XC60 year, weighted for crashes, fires, injuries, recalls and mileage, and allowing for the era and for how long each year has had to collect complaints.
- 39 of its 54 complaints were filed by the end of 2025.
- Most reported problem: Sudden power loss, surges, or failure to start (19 complaints, median 300 mi).
- 5 recall campaigns on record. A VIN search at nhtsa.gov/recalls shows open recalls for a specific vehicle.
Based only on NHTSA complaints, recalls and investigations. Not adjusted for how many vehicles were sold, and not a reliability rating. How this is calculated
- Complaints
- 54filed with NHTSA
- Median mileage
- 400miles, 3 complaints with mileage
- Recalls
- 5campaigns on record
- Trend
- Too newThis model year is less than 4 years old, so a trend is not meaningful yet.
- NHTSA crash rating
- 5 / 5stars overall, 3 rated versions
- EPA fuel economy
- 26 mpgcombined, 2.0L 4-cyl · hybrid FWD · 23 city / 30 hwy
Sources: NHTSA records for the 2023 Volvo XC60 (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error
What owners report
Owners of the 2023 model year most often describe infotainment faults that cut audio, turn-signal sounds and some alerts, often until the system is restarted. Other common reports are a sudden loss of power or failure to start, automatic braking that engages without an obstacle, and brake pedal stiffness, often when shifting into reverse. Mileage is usually not stated, and many reports describe problems that come and go.
- Electrical system
Infotainment failures drop audio and turn-signal sounds
- 17 complaints (31%)
- typically at 2.9 yrs old
- filed 2022–2026
Owners describe the central screen system freezing, rebooting or going blank, and audio cutting out, including turn-signal clicks, warning alerts and the radio. Some report navigation, GPS or connectivity stopping, along with an SOS fault message. Some say the problem returned after a software update, and a restart was often needed to bring sounds back. According to complaints, the dealer reinstalled software without a lasting fix. Mileage is usually not given, and some reports describe sudden failures during highway driving or soon after a software update.
What to check: Ask whether the infotainment software updates in the service history were completed, and during a test drive check that turn-signal sounds, warning alerts, the radio and the screen all respond after a restart.
2 excerpts from owner complaints in NHTSA records
“After Volvo’s software update 5.1.17 was installed, all sound in the vehicle including all warning alerts, turn signals, stereo, etc. have no sound. If you reboot the system it MIGHT work, but it reverts back to not working once it is parked. Does not show any alerts when you’re close to an object. I have serious concerns about any of my safety systems working properly.”
NHTSA complaint #11749140, filed 2026-07“all safety audio drops out - turning signal, rear camera sensors, all safety sensor audio completely shuts off. the only way I've been able to correct is by restarting the infotainment system, which sometimes has to be done multiple times. This is a huge safety concern for my family, as my wife often has to drive our child with no functioning car sensors. This audio drop-out happens at least once per week. sometimes more.”
NHTSA complaint #11765356, filed 2026-09 - Fuel system
Sudden power loss, surges, or failure to start
- 19 complaints (35%)
- median 300 mi at 0.2 yrs old (1 states mileage, few)
- filed 2022–2026
Owners describe losing throttle response or the car shutting down while driving, sometimes needing a tow, and a plug-in hybrid showing reduced power with a warning icon. Other reports describe a sudden engine surge when braking, and a car that would not start because the key was not detected. Some complaints describe the 12V battery running down after the car sat unused, sometimes requiring a jump start, and a battery replaced at the dealer. A complaint says the dealer linked a drain to the car's own update attempts. Reports often come in early ownership or after the car sat unused for days or months.
Recall 22V7930005 related service bulletins
What to check: Ask for the battery test and charging history, and whether the software updates listed for 12V battery charging have been applied. A scan for stored fault codes and a check that the car starts and accelerates normally after sitting can help show whether the problem has returned.
2 excerpts from owner complaints in NHTSA records
“When I go to start the car the car does not start....a warning comes on saying vehicle key not being detected see owners manual The key is sitting on the console when I start it. It took me 3 times before it started . I left a gym in the morning hours and it wouldn't start when I came out ...same warning came on.. This has happened 4 times in a 3 month period. Has been in service 4 times. This is a big safety issue I don't want to keep driving this car it cannot be trusted. it's not reliable. …”
NHTSA complaint #11511089, filed 2023-03“The headlights malfunctioned two weeks after I purchased the vehicle. The center control panel electronics that controls heating and cooling, the phone, etc failed suddenly and without warning while I was on the highway. There have been multiple problems with this vehicle since I purchased it on September 19. It has been in the shop for about 15 days. A propulsion system warning appeared without warning while I was driving the car. The battery drained for unknown reasons while plugged in to charge. This is not a safe car. …”
NHTSA complaint #11495523, filed 2022-11 - Forward collision avoidance
Automatic braking engages with no obstacle in view
- 6 complaints (11%)
- typically at 1.0 yrs old
- 2 mention a crash, fire or injury
- filed 2023–2026
Owners describe automatic emergency braking engaging abruptly when nothing is ahead, including while backing out of a driveway or garage, parking, and driving up a slope. Some report the system activating too early or repeatedly, and say the errors returned after sensor work. Some complaints describe a sudden jolt that threw the driver forward, and steering that seemed to lock during an event. According to complaints, the dealer replaced sensors, and some owners were told to switch off the rear automatic brake when reversing. Mileage is usually not given, and some reports come soon after purchase or while reversing with a clear path behind the car.
What to check: Ask whether the automatic braking or parking sensor settings were changed, and whether the service records show sensor replacements or software updates for these systems.
2 excerpts from owner complaints in NHTSA records
“3rd time driving our Volvo on the road and having the automatic emergency brake engage too early or in this instance, with no vehicle in front of us. We have been dealing with issues related to the safety systems and error messages in our Volvo related to “blind spot”, “automatic emergency braking”, and sensor failures or errors since having our vehicle leased since 2023. It has been in the shop MULTIPLE times to have sensors replaced only for errors to come back. …”
NHTSA complaint #11729489, filed 2026-04“System/Component Malfunction: Systemic failure of the onboard computer (Infotainment/Connectivity Module) and Advanced Driver Assistance Systems (ADAS), specifically the Collision Avoidance/Auto-Braking system, Rear-view Camera (FMVSS 111 non-compliance), and the 12V Battery management system. All components remain in the vehicle and are available for inspection. …”
NHTSA complaint #11715541, filed 2026-02 - Brakes
Brake pedal stiff or slow to respond, often in reverse
- 6 complaints (11%)
- typically at 0.8 yrs old
- 1 mention a crash, fire or injury
- filed 2023–2026
Owners describe the brake pedal feeling stiff or hard to press, or the brakes not engaging, most often after shifting into reverse. In some cases the car kept moving despite the brake being pressed, and a complaint describes the car striking the vehicle ahead. The episodes are described as intermittent and sometimes ended after releasing and reapplying the brake. According to complaints, an advisor could not explain the fault but described it as known. Most of these reports involve shifting into reverse, and mileage is usually not given.
What to check: Ask whether the service history lists any brake fault codes or known-issue notes, and test the pedal response after shifting into reverse on a safe, open area during a test drive.
2 excerpts from owner complaints in NHTSA records
“Occasionally, when I put the car in reverse, the brakes do not activate. The pedal feels stiff and hard to push. But then if I let off the brake pedal, and reapply the brakes, the problem goes away. This puts me and my passengers at risk of an accident. I have not shown the problem to a dealer yet as the problem is intermittent. I have not seen any warning signs about this problem. I have owned the car for about 6 months, since September of 2025 and have seen the problem about 8 or 10 times.”
NHTSA complaint #11726529, filed 2026-03“While stopped at a light behind several cars with my foot firmly on the brake, the car started to move forward and could not be stopped. My foot was on the brake the entire time. The car advanced into the rear end of a pickup truck stopped in front of me. It was as though the car was fighting me as the car could not be stopped. Beyond the damage done to my car and the truck in front of me, this could have resulted in the injury of a person should someone have attempted to walk in front of my car at that time. …”
NHTSA complaint #11766077, filed 2026-09 - Back-over prevention (rear camera)
Rear camera unavailable or showing only the ground
- 8 complaints (15%)
- typically at 1.6 yrs old
- 1 mention a crash, fire or injury
- filed 2023–2026
Owners report the reverse camera not showing an image and displaying a camera unavailable message, sometimes for a few days at a time. A complaint describes a camera angled so low that it shows mostly the ground behind the bumper rather than approaching traffic. In some cases the software update did not fix it, and the dealer said the fix was awaiting new software. Mileage is usually not given, and reports describe the image failing in reverse, sometimes intermittently over a few days.
Recall 25V908000Recall 25V282000
What to check: Ask whether the rear camera recall software update has been completed, and check during a test drive that the camera image appears every time the car is put in reverse.
2 excerpts from owner complaints in NHTSA records
“Received recall notice, the dealer did software upgrade to 3.7. but still having issues. Error message Camera is temporarily unavailable . Reported to Volvo dealer who stated they are aware of the problem but cannot fix because they are waiting for new software, expected Q4 2025. Recall was not fixed”
NHTSA complaint #11703702, filed 2025-12“The backup camera system on this vehicle is ineffective and creates a significant safety hazard. Rather than providing a clear view of what is behind the vehicle, the camera is aimed downward, displaying primarily the ground immediately behind the rear bumper and only about two feet beyond it. As a result, it does not provide visibility of approaching vehicles, pedestrians, cyclists, or other obstacles behind the vehicle. …”
NHTSA complaint #11747232, filed 2026-06
Buying note. Prospective buyers may want to review the service history for infotainment, 12V battery and rear camera software updates and recall work. A pre-purchase inspection that includes a reverse-gear brake check and a look at the automatic braking settings can show how these areas behave.
Summary written with AI from a sample of 51 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.
NHTSA recorded 54 consumer complaints for the 2023 Volvo XC60. 3 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 400 miles. Of all complaints, 3 involved a crash, 1 an injury, according to the filers. NHTSA lists 5 recall campaigns and 154 technical service bulletins for this model year. Compared with the other 10 Volvo XC60 model years that have at least 25 complaints and are old enough to compare, this one scores 85 out of 100, where 50 is a typical year for the model (more complaints than typical for this model). The comparison allows for the era and for how long each year has had to collect complaints, but not for how many vehicles were sold.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Electrical system21 39%
- Other or unknown12 22%
- Brakes9 17%
- Fuel system6 11%
- Lane departure5 9.3%
- Exterior lighting3 5.6%
- Engine2 3.7%
Also reported: Tires (2), Transmission and drivetrain (2), Vehicle speed control (2), Engine cooling (1), Steering (1), Body and structure (1), Wheels (1).
Example complaints
Electrical system: “There has been at least 5 incidences where the audio stopped working for the turn signals, navigation stopped, radio stopped and air conditioning stopped. The first 2-3 times the system reset itself. The 4th incident I was driving in torrential rain, the wiper auto sensor stopped and every warning light on the dashboard lit up. As the rain dissipated, the system seemed to clear itself. Today, on my way to the dealership, the turn signal audio stopped, navigation stopped, radio stopped. The service advisor verified the situation. …”
NHTSA complaint #11694979, filed 2025-10Other or unknown: “The p button on the car malfunctions. It does not always engage when pressed. After I pressed the p button, the car didn't go into park mode and started to roll forward. This put me in danger as well as pedestrians who may have been walking down the street in front of the car. I notified the dealer and they did nothing. There were NO warning signs. Because of the failure of the p button to function properly, my car rolled into a parking meter and caused in excess of $4,000 in damages.”
NHTSA complaint #11683386, filed 2025-08Brakes: “Yesterday, while driving on highway, I received a tire pressure warning for all four tires. I filled all tires to the recommended 35psi. The warning went away. Today, after I parked my vehicle, I saw a “parking brake service required” message on my dash. The “park” indicator on my dash started flashing. Now, I’m worried about a brake failure. I only mentioned the tire pressure warning bc I’ve never had multiple error messages like this before.”
NHTSA complaint #11672120, filed 2025-07Forward collision avoidance: “Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue”
NHTSA complaint #11755690, filed 2026-08Mileage when problems were reported
100% of the 3 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 300 and 17,000 miles.
Complaints by year filed
This model year is less than 4 years old, so a trend is not meaningful yet.
Crash test ratings
NHTSA's 5-Star Safety Ratings for the 2023 Volvo XC60. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.
| Version | Overall | Frontal | Side | Side pole | Rollover |
|---|---|---|---|---|---|
| XC60 B5 · SUV AWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 14.7% risk |
| XC60 B5 · SUV FWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 15.5% risk |
| XC60 B6 · SUV AWD | ★★★★★ | 5 / 5 | 5 | 5 | 4 · 14.7% risk |
Driver aids listed by NHTSA for the 2023 model year: forward collision warning standard, lane departure warning standard, automatic emergency braking standard.
Neighbouring years: 2022: same overall rating; 2024: same overall rating. A redesign between years can change both the car and the test.
Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.
Fuel economy and running cost
EPA ratings for each 2023 Volvo XC60 version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving); plug-in hybrid figures are for gasoline-only (hybrid mode) driving, so no annual cost is shown.
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| XC60 B5 FWD | 2.0L 4-cyl · hybrid | 8-speed automatic | 23 | 30 | 26 | $3,150 |
| XC60 B5 AWD | 2.0L 4-cyl · hybrid | 8-speed automatic | 23 | 29 | 25 | $3,300 |
| XC60 B6 AWD | 2.0L 4-cyl · hybrid | 8-speed automatic | 21 | 27 | 23 | $3,550 |
| XC60 T8 AWD Recharge | 2.0L 4-cyl · plug-in hybrid | 8-speed automatic | 28 | 28 | 28 gas only | — |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
- 25V908000Dec 23, 2025Back over prevention › SoftwareCovers: Volvo XC60 2022–2025, XC40 2021–2025, V90CC 2022–2025 +8 more
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2024 C40BEV, 2022-2025 S90, V90CC, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40, and EX40 vehicles. The rearview camera image may not display when the vehicle is…
- 25V282000May 8, 2025Back over prevention › SoftwareCovers: Volvo XC60 2022–2025, XC40 2021–2025, C40BEV 2022–2025 +8 more
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse…
- 23V188000Mar 22, 2023Electrical systemCovers: Volvo XC60 2023, C40BEV 2023, XC40 2023 +3 more
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver…
- 23V012000Jan 19, 2023Service brakes, hydraulicCovers: Volvo XC60 2023, C40BEV 2023, XC40 2023 +5 more
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC)…
- 22V793000Oct 20, 2022Engine and engine cooling › Engine › Engine control module (ecu/ecm)Covers: Volvo XC60 2022–2023, S60 2022–2023, XC90 2022–2023 +2 more
Volvo Car USA, LLC (Volvo Car) is recalling certain 2022-2023 S60, V60, S90L, XC60, and XC90 vehicles. An electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power.
Recall details for the 2023 Volvo XC60 → · Check a VIN at nhtsa.gov/recalls
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 154 on record; the latest 10 are shown.
- 11000716May 29, 2024Other or unknown. This is a Technical Journal: Do Not Connect Third-Party Devices to the DLC/OBD2. Disconnect third party devices.
- 11000231May 21, 2024Engine. This is a Technical Journal: Chirping noise from engine during engine shutoff. Replace both front camshaft seals
- 10254406May 2, 2024Electrical system. This is a Technical Journal: Check Engine Light in DIM (BCM2 P25A268 / U003700). Download software.
- 10254405May 2, 2024Engine cooling. This is a Technical Journal: Check engine light and DTC - ECM P061C48/P060C48. Change engine oil and filter.
- 10254404May 2, 2024Other or unknown. This is a Technical Journal: Google acceptance required for SW 3.0.3. Software download.
- 10254399May 2, 2024Other or unknown. This is a Technical Journal: Vibration/shudder while braking. Replace front brake pads
- 10254398Apr 23, 2024Electrical system. This is a Technical Journal: Call button in the OHC might not be lit. Perform a total upgrade according to TJ 31543.
- 10253790Apr 18, 2024Electrical system. This is a Technical Journal: MY23+, ICUP - scratchy sound on Premium Sound Audio; AUD faults. Replace the AUD unit.
- 10253775Apr 17, 2024Electrical system. This is a Technical Journal: DIM Message and DTC IEM P0A4000. Erase DTC. -Let the vehicle go to "Abandoned mode" - this can take up to 20 minutes. -Perform a new VIDA readout
- 10253774Apr 16, 2024Transmission and drivetrain. This is a Technical Journal: Long Range PHEV ERAD Knocking Noise Repair Kit. Install a repair kit.
Other model years of the Volvo XC60
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2025 | 36 | 19,000 | 3 | 5 | 28 | Too new to compare | Too new |
| 2024 | 24 | 9,324 | 2 | 5 | 28 | — | Too new |
| 2023 | 54 | 400 | 5 | 5 | 26 | 85 · More | Too new |
| 2022 | 75 | 27,000 | 6 | 5 | 26 | 97 · More | Stable |
| 2021 | 49 | 18,000 | 5 | 5 | 25 | 77 · More | Stable |
| 2020 | 22 | 11,850 | 6 | 5 | 24 | — | Stable |
| 2019 | 37 | 10,800 | 8 | — | 24 | 50 · Typical | Rising |
| 2018 | 36 | 15,635 | 5 | — | 24 | 51 · Typical | Stable |
| 2017 | 16 | 19,800 | 4 | 5 | 26 | — | Stable |
| 2016 | 39 | 44,000 | 3 | 5 | 26 | 3 · Fewer | Rising |
| 2015 | 47 | 26,680 | 1 | 5 | 27 | 20 · Fewer | Stable |
| 2014 | 16 | 6,844 | 2 | 5 | 21 | — | Falling |
| 2013 | 66 | 60,000 | 3 | 5 | 21 | 0 · Fewer | Falling |
| 2012 | 46 | 60,587 | 3 | 5 | 21 | 4 · Fewer | Falling |
| 2011 | 36 | 49,963 | 4 | 5 | 21 | 20 · Fewer | Falling |
| 2010 | 56 | 69,813 | 7 | — | 21 | 53 · Typical | Stable |
All Volvo XC60 model years · Best and worst years by complaints
Frequently asked questions
What are the most common problems with the 2023 Volvo XC60?
Owners of the 2023 model year most often describe infotainment faults that cut audio, turn-signal sounds and some alerts, often until the system is restarted. The issues reported most often: Infotainment failures drop audio and turn-signal sounds; Sudden power loss, surges, or failure to start; Automatic braking engages with no obstacle in view.
How many NHTSA complaints does the 2023 Volvo XC60 have?
NHTSA recorded 54 consumer complaints for the 2023 Volvo XC60 as of Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2023 Volvo XC60 is reported most often?
Electrical system is named most often, in 21 complaints (39% of the total), followed by other or unknown with 12.
Has the 2023 Volvo XC60 been recalled?
NHTSA lists 5 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
How did the 2023 Volvo XC60 do in NHTSA crash tests?
NHTSA's 5-Star Safety Ratings give the 2023 Volvo XC60 5 out of 5 stars overall, across 3 rated versions (body style and drive). Ratings from different model years are only comparable when the vehicle was not redesigned in between.
What gas mileage does the 2023 Volvo XC60 get?
The EPA rates the 2023 Volvo XC60 (XC60 B5, 2.0L 4-cyl · hybrid) at 26 mpg combined, 23 city and 30 highway, with an estimated annual fuel cost of $3,150 at 15,000 miles a year. Other engine and drive versions are rated differently.
At what mileage are problems with the 2023 Volvo XC60 reported?
Among the 3 complaints that include a mileage, the median is 400 miles and the middle half falls between 300 and 17,000 miles; 100% were filed for vehicles with under 50,000 miles.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.