2021 Volvo XC60 Forward collision avoidance Problems
- Complaints
- 6about this part
- Share
- 12%of 49 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 6 complaints about the forward collision avoidance of the 2021 Volvo XC60, 12% of the 49 complaints for this model year. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Today, my Sensus in the center console, as well as my instrument panel that shows the map between the gauges, went black and switched my drive mode out of ECO, shutting off my adaptive cruise control. Rebooted 2 times before becoming stable. I have a video, but your system doesn't allow me to upload the file type”
NHTSA complaint #11453722, filed 2022-02“On two occasions the automatic breaking/city safety engaged on my Volvo XC60 2021 vehicle. In both incidences there was no need for this to happen. First incident (o/a June 25, 2021) occurred while changing lanes. There was traffic but said traffic was a safe distance in front of me. I was startled by the immediate hard stop breaking and safety belts tightening around me. No accident occurred. Only traffic behind me needing to break to avoid rear ending me. Even though shaken I continued on my way and put it behind me. …”
NHTSA complaint #11424387, filed 2021-07“This is in regards to Pilot Assist. My husband and I purchased this vehicle in May of 2021. We have encountered several incidents (while using Pilot Assist). The car has directed us to different lanes, steered us to guardrails and other cars and has failed to break when cars have been stopped in front of us. We have taken the car in to our local Volvo dealership multiple times and they have still not corrected the issues. The first time we took the car in to the dealership, we were told (by the mechanic) it’s not a good system and it will never operate correctly. …”
NHTSA complaint #11429521, filed 2021-08“The car started to move and accelerate with brake pressed. Accident prevention system did not activate itself. It did not display any warnings as it typically do during parking and being close to other cars. The car caused an accident with mild injuries to the driver of the other car, but could have hit a pedestrian or go to the intersection and involved with an accident with a car moving perpendicularly at a higher speed. I am waiting for an investigator from Volvo and Travelers Insurance. Prior to the accident the electronic display of the car started to malfunction. …”
NHTSA complaint #11461792, filed 2022-04Related service bulletins
- 11021937Jul 31, 2025This is a Technical Journal: Alleged issues with Intellisafe functionality. Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with…
- 11020536May 20, 2025this a Technical Journal: ASDM = Active Safety Domain Master To prevent unnecessary replacements of ASDM and as a troubleshooting aid for the Intellisafe system, please…
- 11016886Mar 11, 2025This is a Technical Journal: Alleged issues with Intellisafe functionality. Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with…
- 11009511Sep 21, 2024This is a Technical Journal: Alleged issues with Intellisafe functionality. Inform the customer of the functions and limitations
- 11009496Sep 5, 2024This is a Technical Journal: Difficulty clearing SODx DTCs. put the car in usage mode "Driving" and continue the erasing process
- 10248799Oct 31, 2023Alleged issues with Intellisafe functionality.
Forward collision avoidance: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 5 | 14% |
| 2024 | 3 | 13% |
| 2023 | 9 | 17% |
| 2022 | 14 | 19% |
| 2021 | 6 | 12% |
| 2020 | 1 | 5% |
| 2019 | 3 | 8% |
| 2018 | 1 | 3% |
| 2017 | 1 | 6% |
| 2015 | 2 | 4% |
| 2013 | 2 | 3% |
| 2010 | 1 | 2% |
Other parts of the 2021 Volvo XC60
14 complaintsOther or unknown
11 complaintsBrakes
9 complaintsLane departure
7 complaintsSteering
7 complaintsEngine
6 complaintsFuel system
5 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsAir bags
2 complaintsLatches, locks and linkages
2 complaintsSeat belts
2 complaintsTransmission and drivetrain
2 complaints
← All problems reported for the 2021 Volvo XC60
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology