2024 Acura ZDX Problems

What owners report

Owners of the 2024 Acura ZDX most often report automatic emergency braking that engages with no obstacle present, sometimes while reversing out of a driveway or parking space. Other complaints describe brake warnings, pedal drop, and jerky stops, and some owners say the rearview camera recall repair part was not yet available, while infotainment and electrical glitches are also described, some after software updates. Where recorded, sample mileage runs from about 15 to about 11,900 miles, so these complaints mostly come from early ownership.

1. 1
   Forward collision avoidance

   Emergency braking engages with no obstacle present

   • 27 complaints (44%)
   • median 200 mi at 1.9 yrs old (3 state mileage, few)
   • 3 mention a crash, fire or injury
   • filed 2025–2026

   Owners describe automatic emergency braking or forward collision systems applying the brakes with no obstacle present, often while reversing out of a driveway, parking space, or garage. Some say the system stopped the vehicle in traffic, engaged the parking brake, or resulted in a violent stop that hurt their neck or back. According to complaints, the dealer often could not find a fault code, and some owners turned the system off or were told it was a safety feature. Sample mileage is low where recorded, at about 200 miles, and many describe events while reversing out of a driveway or parking space.

   What to check: Ask whether the automatic emergency braking and forward collision settings have been checked for stored codes, and whether any software update has been applied. During a test drive in a safe, empty area, check whether the system brakes when no obstacle is present, both in reverse and forward.

   2 excerpts from owner complaints in NHTSA records

   “I am reporting repeated unintended automatic emergency braking in my 2024 Acura ZDX. The vehicle was leased new on April 9, 2025 and currently has approximately 9,500 miles. The system involved appears to be the Forward Collision Warning/Automatic Emergency Braking system and related braking controls. The vehicle is available for inspection upon request. …”

   NHTSA complaint #11764181, filed 2026-09

   “When backing up the car will slam on its brakes when there is NOTHING behind me. Most of the time it is when I am backing out of my driveway it will do it 2-3 times when nothing is there. It has done it a couple of times backing out of a parking space when nothing is there. I reported this to Acura but they didn’t do anything about it.”

   NHTSA complaint #11670376, filed 2025-06
2. 2
   Brakes

   Brake warnings, pedal drop, and jerky stops

   • 25 complaints (40%)
   • median 390 mi at 1.3 yrs old (9 state mileage, few)
   • 4 mention a crash, fire or injury
   • filed 2025–2026

   Owners describe the brake pedal sinking toward the floor, brake assist, auto hold, or one-pedal driving warnings, and brakes that feel delayed or do not catch, sometimes at low speeds. Some report a clicking or ticking sound from the brake area and a jerk when coming to a stop. Some report that the ABS released brake pressure unexpectedly, and some say the dealer found no stored code while the symptoms continued. Sample mileage ranges from about 15 to about 11,000 miles, and some brake events are described at low speeds, such as when stopping or driving slowly.

   Recall 24V614000

   What to check: Ask whether the ABS recall (24V614000) has been checked against the VIN and whether the brake control software has been updated. On a test drive, check the pedal feel, auto hold, and any clicking or jerking when stopping.

   2 excerpts from owner complaints in NHTSA records

   “My husband was driving on a small road and we were going about 25mph when he tapped the brakes the car jumped forward and the brakes did not catch. We lunged forward almost crashing into another car. No warning lights appeared. Driving conditions were normal, dry roads. Brought it into the dealership again for the same issue that we brought it in for less than 30 days ago.”

   NHTSA complaint #11720244, filed 2026-02

   “When hard braking the car doesn’t stop, you can feel the wheels lock up and it slides forward. Some times when stopping at slow speeds the car will lunge forward. I almost hit a car, went in an intersection and one time almost hit a person and I was only going 5-10 mph that time and I hit the brakes and the car slid forward. I am really scared and Acura says they test drove mine and a new one and they both do it so there is nothing wrong with it.”

   NHTSA complaint #11670375, filed 2025-06
3. 3
   Electrical system

   Infotainment, software, and electrical glitches

   • 21 complaints (34%)
   • median 5,195 mi at 1.3 yrs old (4 state mileage, few)
   • 3 mention a crash, fire or injury
   • filed 2024–2026

   Owners describe infotainment screens and displays going blank or failing, and some say software updates left the system inoperable, with hands-free, GPS, radio, and connected services lost. Other complaints describe electrical faults such as blown fuses, door chimes, window and ambient-light problems, a remote that would not unlock the doors, and a turn signal that snaps back and activates the opposite signal. Some say the dealer could not restore function after an update. Sample mileage is not recorded for these complaints, though some describe problems within the first few thousand miles or right after a software update.

   Recall 26V1120002 related service bulletins

   What to check: Ask whether any software update was performed at the dealer and whether the infotainment unit and connected services were tested afterward. During a test drive, check that the displays, hands-free, GPS, radio, remote unlock, and turn signals all work.

   2 excerpts from owner complaints in NHTSA records

   “Approximately three weeks ago, following a manufacturer-issued software update, the AcuraLink connected services app stopped functioning on my 2024 Acura ZDX. This outage has disabled OnStar-connected safety features including remote monitoring and emergency/roadside assistance connectivity and concerned there were other technology issues that may affect this, but I’m not aware exactly all of them. Additionally, none of the remote features work. …”

   NHTSA complaint #11758128, filed 2026-08

   “I am submitting this complaint regarding a significant safety-related failure in my 2024 Acura ZDX that occurred immediately after a dealer-installed software update. After my vehicle received a software update performed by an authorized Acura dealership, the entire infotainment system became inoperable. I was subsequently informed that the update caused a complete failure of the unit and that full replacement of the infotainment module is required. …”

   NHTSA complaint #11718043, filed 2026-02
4. 4
   Back-over prevention (rear camera)

   Camera recall repair delayed or not completed

   • 6 complaints (10%)
   • median 10,957 mi at 1.8 yrs old (2 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2026

   Owners describe receiving the rearview camera recall notice but being told the repair part was not yet available, and some say the dealer would not schedule the repair until parts and tools arrived. Some say the manufacturer had exceeded a reasonable time for the repair. Others describe a camera that went blank or distorted, and a recall software update that was recorded as done but did not appear to change the system version. Where recorded, sample mileage is about 10,000 to about 11,900 miles, and these complaints were all filed in 2026.

   Recall 26V306000Recall 26V1120001 related service bulletin

   What to check: Ask the dealer to confirm in writing whether the rearview camera recall (26V306000) and the software recall (26V112000) are complete, and whether the part is in stock. Check the VIN on the recall lookup, and keep copies of any appointment records and recall notices.

   2 excerpts from owner complaints in NHTSA records

   “My 2024 Acura ZDX A-Spec is impacted by the NHTSA Campaign Number 26V112000 (blank instrument panel/rearview camera). I took the vehicle to the dealership for the recall software update. The service invoice explicitly states: 'software update due performed software update on vehicle A11.' However, the update did not actually apply. The A11 module update is supposed to transition the infotainment system from Android 12 to Android 14 to resolve the safety issue. …”

   NHTSA complaint #11741130, filed 2026-05

   “I am reporting a prolonged inability to obtain the rearview\-camera safety recall repair for my leased 2024 Acura ZDX, campaign R06, NHTSA number 26V\-306\. The recall is dated May 14, 2026\. On July 6, 2026, my husband brought the vehicle to Cerritos Acura for a scheduled recall repair appointment at 8:20 a\.m\. The dealership had sent an appointment reminder\. After he arrived, staff said the replacement part was unavailable and the recall could not be completed\. …”

   NHTSA complaint #11768892, filed 2026-10

Buying note. Because the emergency braking complaints are the largest group, a buyer should ask whether the braking system has had software updates and whether the rearview camera recall (26V306000) has been completed. A test drive in a safe, empty area, checking the braking behavior in both reverse and forward, can help a buyer judge how the vehicle behaves now.

Summary written with AI from a sample of 57 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.