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Electrical systemPart report

2011 Ford Flex Electrical system Problems

Complaints
9about this part
Share
6%of 144 total for the year
Median mileage
67,500miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 9 complaints about the electrical system of the 2011 Ford Flex, 6% of the 144 complaints for this model year. Where a mileage was given, the median is 67,500 miles. 1 of these say a crash was involved and 1 a fire, according to the filers.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“Key fob and alarm - in the last 2 months my keyfob has started to open and lock my neighbors 2005 Ford focus. Since these are small city lots, the cars are always parked within 50 feet of each other and cannot be parked outside of fob range. This includes garages and street parking. The dealer has reset the keys but it didn't work. They also stated there is nothing else that can be done outside of replacing the controller and keys. Cost would be $700 - $1000. They states would has happened is vurtually impossible but it is happening. …”

NHTSA complaint #10808322, filed 2015-12, 50,000 miles

“My current problem and has been for the last two years is the steering. As of around two years ago I have on multiple occasions the power steering losing the power and resulting in a very hard to control steering wheel while driving and very dangerous. This has happened roughly 6 times in two years. The problem would usually correct within around five seconds or so. I have found there are many issues on the internet with this Ford problem there is a recall on this issue but my vehicle comes within a month of the recall so no help from the dealer. They want around 3000-3500 for replacement. …”

NHTSA complaint #11139001, filed 2018-10, 85,000 miles

“Was driving down the freeway-no rain or inclement weather. At 70mph had total loss of power (no lights, no power steering, nothing) with no previous warning. Able to get to side of road without incident. Car restarted and had no further problems. I immediately called my Ford dealer and had the car serviced after we returned home from vacation. I also had this happen during my first week of ownership of the car about oct, 20 when I lost total power again, but at a much lower speed (30mph) I also called Ford and had my car serviced after this.”

NHTSA complaint #10501912, filed 2013-03, 45,000 miles

“For no apparent reason, the electrical on my dashboard went out. I was told it was called the front interface. It has never been mistreated, abused nor has it ever been exposed to moisture or liquids. I can't use or adjust the radio, satellite, cd player, nor the heat and air. However, the heat is on full blast and the Ford dealership I visited about the problem says they can't turn the heat off. I was told it was a front interface problem. This is a $600-$700 problem that I don't feel is the consumers'. My car is not that old...is taken very good care of. Ford needs to fix this problem. …”

NHTSA complaint #10713051, filed 2015-04, 99,000 miles

“On august 8, 2011 and february 8, 2012, my new FLEX shut down while I was driving. The dashboard lights flashed on, and the vehicle turned off - total electrical failure - couldn't accelerate or brake - had to painfully pull car off the road. Car was towed to dealer. Ford dealer performed diagnostics to no avail, as when the engine shut down, I turned the key off, then back on again - this destroyed the data. Seems like a fundamental data system flaw. Nonetheless, I drove away from the dealership in fear, only to have the incident recur six months later. …”

NHTSA complaint #10448247, filed 2012-02, 9,063 miles

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2019239%
20181217%
201737%
20162323%
20151311%
20145723%
201320135%
20121016%
201196%
2010139%
20093218%

Other parts of the 2011 Ford Flex

Steering
57 complaints
Engine
25 complaints
Transmission and drivetrain
19 complaints
Other or unknown
12 complaints
Brakes
8 complaints
Engine cooling
7 complaints
Seats
7 complaints
Fuel system
6 complaints
Wheels
5 complaints
Body and structure
4 complaints
Tires
3 complaints
Visibility (wipers, defrost, mirrors)
3 complaints

← All problems reported for the 2011 Ford Flex

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology