2011 Ford Flex Body and structure Problems
- Complaints
- 4about this part
- Share
- 3%of 144 total for the year
- Median mileage
- 52,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 4 complaints about the body and structure of the 2011 Ford Flex, 3% of the 144 complaints for this model year. Where a mileage was given, the median is 52,000 miles. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“On 2100 hrs 21 nov 2015, my daughter was involved in a deer strike accident on hwy 36 vicinity hamilton, missouri. She was traveling east on the highway 36 at 55-60 MPH when a deer ran into the path of the car. The impact was from center line of the car towards the drivers side. She applied the brakes upon seeing the deer but the strike and application of brakes were pretty much simultaneous. She pulled the car off the road and couldn't exit the driver's door because the front fender overlapping the door due to impact. …”
NHTSA complaint #10806256, filed 2015-11, 105,000 miles“Automatic/motorized rear hatch failed.....motor opened hatch to full normal extension and then slammed down with nothing to slow it down...narrowly missing my 5 year old child. Was told shocks failed as well as hatch motor.... So nothing in place to slow down the fall. Typically if motor goes out...shocks are there to slow it down. Dealership surmises that shocks were probably already out and the motor has been controlling the hatch on its own, without the assistance of the shocks. Don't know shocks are bad until motor goes out ..resulting in nothing holding it up. …”
NHTSA complaint #10621037, filed 2014-08, 36,000 miles“I had just finished vacuuming the inside of my 2011 Ford FLEX. The rear automatic liftgate was up and I was leaning into the back of the FLEX reinstalling my cargo net when the hydraulics failed and the liftgate came slamming down on my back. I sustained bruising and muscle injury. If it was my arm or leg it might have resulted in an amputation. If it was my head / neck it could have resulted in a fatality. If it was my child he could have been paralyzed. Why are there no safety features that prevents the liftgate from slamming shut if the hydraulics fail?”
NHTSA complaint #10758891, filed 2015-08Related service bulletins
- 11029052Feb 24, 2026Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing…
- 10056789Aug 1, 2014Ford: an intrusion of water, from moveable moonroof, due to an overflow of trough rails when drain system has over capacitized. Model 2011-14 flex.
- 10054930Jan 15, 2014Ford/lincoln: when all doors are closed, the door ajar lamp will illuminate. Model 2011-2013 edge, explorer, flex, mkx, mkt.
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2019 | 59 | 23% |
| 2018 | 19 | 28% |
| 2017 | 3 | 7% |
| 2016 | 9 | 9% |
| 2015 | 1 | 1% |
| 2014 | 12 | 5% |
| 2013 | 69 | 12% |
| 2012 | 4 | 6% |
| 2011 | 4 | 3% |
| 2010 | 2 | 1% |
| 2009 | 12 | 7% |
Other parts of the 2011 Ford Flex
57 complaintsEngine
25 complaintsTransmission and drivetrain
19 complaintsOther or unknown
12 complaintsElectrical system
9 complaintsBrakes
8 complaintsEngine cooling
7 complaintsSeats
7 complaintsFuel system
6 complaintsWheels
5 complaintsTires
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaints
← All problems reported for the 2011 Ford Flex
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology