2019 Ford Flex Body and structure Problems
- Complaints
- 59about this part
- Share
- 23%of 257 total for the year
- Median mileage
- 50,000miles
- Trend
- RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.
NHTSA recorded 59 complaints about the body and structure of the 2019 Ford Flex, 23% of the 257 complaints for this model year. Where a mileage was given, the median is 50,000 miles. 2 of these say a crash was involved, according to the filers. 1 recall campaign on record is filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“B pillar (keypad) on drivers side flew off on the highway and cracked in half, the lower part was still attached to the wiring harness. The upper part flew onto the roadway. I had to pull over and strap the lower part to the window/door frame and drive the rest of the way with my window down in hot weather for 60+ miles. This is part of a recall, but no remedy is currently available from Ford.”
NHTSA complaint #11752867, filed 2026-07“The recalled B Pillar has detached this weekend in the front of the left driver's side B pillar- it seems as it being held on by the keyless entry components. It is at approx 25 degree angle to the body of the car. As an added consequence of the redirected airflow- the driver's side door is very cold as air is getting in where it previously didn't. I scheduled with the AutoNation Amherst dealership for evaluation and repair. When I called back to move the appointment it was cancelled because I was told there is no fix/no parts. ???”
NHTSA complaint #11726601, filed 2026-03“While driving down a highway at 70mph, the keypad on the driver's door detached from the body and was hanging by wires. We had to pull over. We couldn't get it back in so we put the window down and had to zip tie it to the door frame, leaving the window down for our entire long trip. We were afraid it was going to fly off and hit the car behind us, causing damage and a safety hazard. We took the car to Stevens Ford Jersey City and had it repaired. This is a cost we paid for. The only warming sign was a constant whistling sound we would hear.”
NHTSA complaint #11686588, filed 2025-09“1) Trim piece that includes the keyless entry pad on driver's door, broke off while driving 80 mph on highway. The keyless entry pad was left hanging on by the electrical cords. It is available for inspection as it has not been fixed yet. 2) I didn't see where it went, but it had the potential to fly off and hit any cars behind me. 3) Car has been inspected by mechanic at Ford dealership and provided cost for part to fix. 4) Car has not been inspected by manufacturer, police, insurance rep, etc. 5)No warning lamps, messages or any symptoms prior to failure. …”
NHTSA complaint #11680664, filed 2025-08“The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the driver's side B Pillar Trim Appliques detached and fell off. The dealer ws made aware of the failre, the contact was informed that the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.”
NHTSA complaint #11741807, filed 2026-06, 62,000 milesRelated recalls
- 25V732000Oct 24, 2025Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.Covers: Ford Flex 2017–2019
Related service bulletins
- 11029052Feb 24, 2026Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing…
- 10235153Apr 4, 2023For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to…
- 10184779Dec 23, 2020Some 2016-2019 Flex vehicles equipped with a factory keyless entry keypad may exhibit a loose driver side B-pillar front door upper moulding. This may be caused by a lack of…
- 10177863Jul 13, 2020This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2019 | 59 | 23% |
| 2018 | 19 | 28% |
| 2017 | 3 | 7% |
| 2016 | 9 | 9% |
| 2015 | 1 | 1% |
| 2014 | 12 | 5% |
| 2013 | 69 | 12% |
| 2012 | 4 | 6% |
| 2011 | 4 | 3% |
| 2010 | 2 | 1% |
| 2009 | 12 | 7% |
Other parts of the 2019 Ford Flex
145 complaintsOther or unknown
53 complaintsElectrical system
23 complaintsVisibility (wipers, defrost, mirrors)
12 complaintsSuspension
6 complaintsEngine
5 complaintsLane departure
4 complaintsSteering
3 complaintsTransmission and drivetrain
3 complaintsAir bags
2 complaintsEngine cooling
2 complaintsSeat belts
2 complaints
← All problems reported for the 2019 Ford Flex
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology