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Electrical systemPart report

2018 Ford Fusion Energi Electrical system Problems

Complaints
4about this part
Share
57%of 7 total for the year
Median mileage
17,000miles
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

NHTSA recorded 4 complaints about the electrical system of the 2018 Ford Fusion Energi, 57% of the 7 complaints for this model year. Where a mileage was given, the median is 17,000 miles.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“While driving at 40 MPH, the vehicle lost power. There were no warning indicators illuminated prior to the failure. The infotainment screen system and the dash console dials all went completely dark. The vehicle immediately shut down with no power in the middle of the road. The vehicle would not start up again. How can a vehicle be driving down the road and suddenly and without warning go dark and shut down and cannot be start up again? Multiple cars (much older cars) had to swerve around my brand new 2018 Ford Fusion Energi plug in. …”

NHTSA complaint #11218700, filed 2019-06, 12,000 miles

“Had car 1 year with no issues, now all of a sudden the sync 3 navigation system keeps breaking. Started with getting a no GPS symbol in the bottom left corner of the navigation window. Now sometimes it effect the radio, phone and climate systems by reacting really slow to any commands, if it does anything at all. You can push a button and wait over a minute for a command to be executed sometimes. Other times, get in car, everything is fine, but eventually the no GPS symbol will come back on, and all accessories will work fine, other times they go into slow motion. …”

NHTSA complaint #11191254, filed 2019-03, 17,000 miles

“The contact owns a 2018 Ford Fusion Energi. The contact stated that the hold voltage battery had decreased to 13–15 miles on a full charge when previously averaging 22–23 miles. There were no warning lights illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 24N19. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and transferred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.”

NHTSA complaint #11667351, filed 2025-06, 80,000 miles

“Ford Fusion energi battery failure. Dealership wouldn't inspect the battery and kept replacing the battery control module. The replacement part kept failing under warranty and then the dealership quoted me $20,000 for the hybrid battery. They have replaced the BCM twice and error code P0dc9 keeps appearing. The EV range drops to zero randomly or gains range while parked and not plugged in. Dealership doesn't know what's happening even after paying money for diagnostics.”

NHTSA complaint #11742569, filed 2026-06

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
20203888%
201910284%
2018457%
2017842%
2016831%
20151043%
2014721%
2013923%

Other parts of the 2018 Ford Fusion Energi

Transmission and drivetrain
3 complaintsEngine
1 complaintsFuel system
1 complaints

← All problems reported for the 2018 Ford Fusion Energi

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology