2020 Honda Pilot Equipment Problems
- Complaints
- 9about this part
- Share
- 2%of 493 total for the year
- Median mileage
- 3,300miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 9 complaints about the equipment of the 2020 Honda Pilot, 2% of the 493 complaints for this model year. Where a mileage was given, the median is 3,300 miles. 1 recall campaign on record is filed under a similar system.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Vehicle entertainment (radio) system crackles and pops through the speakers connected to it. Connected phone calls sometimes drops or your voice is unable to be heard by the person you are speaking to. Satellite radio sounds through system also crackle and pop and sometimes fade out. These things have happened while the vehicle is in motion and have happened while stationary.”
NHTSA complaint #11329484, filed 2020-06, 5,600 miles“I have constantly had to bring my car in again for the same problem since I bought it brand new in May 2020. On September 22, the audio/entertainment system completely shut down—it stopped playing music from the device connected to it and would not connect to a new device. The console then went completely black, and the audio system began to crackle incessantly, even when I turned it off. …”
NHTSA complaint #11440006, filed 2021-11“the vehicles bus connectors where called have been taken to 3 different dealer ships to get fixed an problem still has not been resolved. the cars display screen and rear view camera has absolutely no power sometimes will turn on when I first start vehicle but will turn off completely while driving nothing is visible. reversing I can't see objects and while driving have gotten lost since gps will completely turnoff and I can use my phone while driving. the bus connectors will pop constantly while driving. …”
NHTSA complaint #11424148, filed 2021-07“The vehicle radio/nav, display goes completely out. Sometimes it just goes full volume. Makes full volume popping noises out of the blue. Sometimes is blacked out and sometimes it just won't turn on or shut off. Symptoms have be getting progressively worse and worse. I'm afraid of the other systems this will effect due to the bus system. It is very scary to my wife when it just goes full blast and I'm afraid it's going to cause an accident. It's been doing things for a year since 12000 miles or so, but it had just recently gotten terrible.”
NHTSA complaint #11476090, filed 2022-07“The center led screen and all components cut out and reboot many times while driving. This includes backup camera, hands free phone communication and navigation. Radio is also non functioning during this time. Honda has referred this fix as fakra components. Items have been replaced or worked on 4 times as of September 7th 2021 and the system failed again already today Sept 8th 2021. …”
NHTSA complaint #11432190, filed 2021-09Related recalls
- 20V067000Feb 6, 2020Honda (American Honda Motor Co.) is recalling certain 2020 Passport and Pilot vehicles. The certification label may have been printed with ink that can be…Covers: Honda Pilot 2020, Passport 2020
Related service bulletins
- 10215508Jun 30, 2022Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction). Dirt may be clogging the EVAP canister vent tube.
- 10215491Jun 14, 2022Service bulletin - One or more accessory running board lights are flickering or not working. The running board light assembly is faulty. * Denotes Required Fields TSB ID : TSB…
- 10208841Mar 1, 2022Service Bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction).
- 10207011Jan 26, 2022Owner Notification Letter - On February 22, 2022, the 3G network will no longer support the in-vehicle services that previously were supported for your vehicle. The Telematics…
- 10206647Jan 14, 2022Service Bulletin - On February 22, 2022 the current 3G network that the vehicle connects to for services, will no longer be in-service. The Telematics Control Unit (TCU) Over the…
- 10201207Sep 3, 2021Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to…
- 10201206Sep 1, 2021Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.
- 10194452May 10, 2021Dealer Message - On February 18, 2021, American Honda announced a warranty extension for certain 2018-20 Odyssey, 2019-20 Passport, and 2019-20 Pilot vehicles. This warranty…
- 10189894Mar 30, 2021Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2020 Odysseys, Passports, Pilots & Ridgelines with a customer complaint of the Malfunction…
- 10187528Feb 18, 2021Dealer Message - Today, February 18, 2021, American Honda is announcing a warranty extension for certain 2018-20 Odyssey, 2019-20 Passport, and 2019-20 Pilot vehicles. This…
Equipment: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2022 | 1 | 1% |
| 2021 | 2 | 0% |
| 2020 | 9 | 2% |
| 2019 | 5 | 1% |
| 2016 | 3 | 0% |
| 2015 | 3 | 3% |
| 2011 | 2 | 1% |
| 2009 | 2 | 1% |
| 2007 | 5 | 2% |
| 2006 | 3 | 1% |
| 2005 | 3 | 0% |
| 2004 | 2 | 0% |
| 2003 | 10 | 1% |
Other parts of the 2020 Honda Pilot
214 complaintsEngine
101 complaintsOther or unknown
95 complaintsForward collision avoidance
90 complaintsFuel system
54 complaintsLane departure
44 complaintsTransmission and drivetrain
35 complaintsBrakes
26 complaintsVehicle speed control
16 complaintsBack-over prevention (rear camera)
12 complaintsElectronic stability control
10 complaintsVisibility (wipers, defrost, mirrors)
8 complaints
← All problems reported for the 2020 Honda Pilot
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology