2022 Jeep Grand Cherokee 4XE Problems

What owners report

Owners of this model year most often describe sudden loss of power steering, braking or motive power, sometimes with a cluster of warning lights, and a high-voltage battery recall that many say sat unrepaired for months. Many complaints are filed at low mileage, often in the first few thousand miles, and several describe power loss or steering loss while the vehicle was moving in traffic. A separate group centers on the forward collision and lane-keeping systems, which owners say brake or warn without an obstacle or fail to respond when needed.

1. 1
   Electrical system

   High-voltage battery recall without available remedy

   • 23 complaints (16%)
   • median 30,500 mi at 3.1 yrs old (2 state mileage, few)
   • filed 2023–2025

   Owners report receiving notice of the high-voltage battery recall and being told by dealers that the repair parts were not yet available. Several say they were advised to park outside and away from structures and not to charge the vehicle while waiting. A few describe battery pack failures or charging faults surfacing while the recall remedy was still pending, and some say they were offered no loaner or other interim solution. Filed mostly in 2024 and 2025, reported across a wide mileage range including under 5,000 miles.

   Recall 24V7200004 related service bulletins

   What to check: Ask the dealer to confirm in writing that recall 24V720000 has been completed on this vehicle, and whether the battery pack was replaced or only the software updated. Check the recall status by VIN before purchase.

   2 excerpts from owner complaints in NHTSA records

   “I recently had a recall fix for the hybrid system battery. Days after the car was serviced my dashboard displayed messages saying to service the Hybrid system and the 4WD. Two days later I was stopped at an intersection. I put my foot on the gas and after a few feet I lost power and the car only rolled. I was able to roll onto the shoulder while the dashboard was displaying multiple errors and showed the parking break was on, along with other warnings. I turned off the car and turned it back on. …”

   NHTSA complaint #11634772, filed 2025-01

   “Jeep app has failed to inform me of recalls in a timely manner. The Gas Buddy app linked to my vehicle VIN provided information within 24 hours of your published recall. I have checked my VIN in your app to verify that it is part of the recall. Since the battery fires can start without notice and could destroy my house and kill my family this should have been immediately sent via the Jeep app. The recall notification on the Jeep app has not been updated since 2 August 2024, also unacceptable - this should be updated at worst weekly. …”

   NHTSA complaint #11618173, filed 2024-10
2. 2
   Engine

   Loss of motive power or stalling while driving

   • 58 complaints (39%)
   • median 4,800 mi at 1.2 yrs old (12 state mileage)
   • 3 mention a crash, fire or injury
   • filed 2022–2026

   Owners report the vehicle suddenly losing power or refusing to accelerate, sometimes with the engine revving without forward motion, a shudder, or a stall that requires pulling over and restarting. Several say warning messages such as service hybrid system, service fuel system or performance limited appeared at the time. Dealers are described as sometimes unable to duplicate the fault, with software updates or a battery pack diagnosis offered in some cases. Reported from under 1,000 miles to over 80,000 miles, often during acceleration or on grades at highway speed.

   Recall 23V412000Recall 22V2840003 related service bulletins

   What to check: Ask for the service history for hybrid control and transmission software updates, and whether recall 23V412000 was applied. Note any stored codes for the hybrid system or transmission during a pre-purchase inspection.

   2 excerpts from owner complaints in NHTSA records

   “For our 2022 Jeep Grand Cherokee 4Xe: Vehicle failed to accelerate. The engine would kind of rev but no forward motion. This occurred after driving approximately 2 miles from my house. i had just made a right turn at a busy intersection and driven approximately 100 yards when the car would not accelerate. This occurred on a very busy street. Luckily, I was able to coast to the side of the road. After shutting the car off and starting it again, it was able to again accelerate. This was scary as my wife and daughter were in the car. …”

   NHTSA complaint #11601292, filed 2024-07

   “On several occasions, our 2022 Grand Cherokee Summit vehicle purchased in May 2022 from Pearson Jeep in Richmond, Va automatically switches to a lower gear causing the vehicle to have to be pulled over, put in Park before moving again. this is dangerous especially on the Interstate.”

   NHTSA complaint #11515335, filed 2023-04
3. 3
   Steering

   Power steering assist drops out while driving or at start

   • 26 complaints (18%)
   • median 6,925 mi at 1.7 yrs old (2 state mileage, few)
   • 2 mention a crash, fire or injury
   • filed 2022–2025

   Owners describe a 'power steering unavailable' or service power steering message followed by steering that becomes very hard to turn, sometimes right after starting the vehicle and sometimes while moving at speed. Some say the assist returned after shutting off and restarting, while others had the steering gear replaced and report the problem recurring. Complaints often mention other warning lights appearing at the same time, such as stability control, blind spot and forward collision alerts. Reported from a few hundred miles up to about 11,000 miles, often on the first start of a drive.

   Recall 23V352000Recall 22V154000Recall 24V7200001 related service bulletin

   What to check: On a test drive, start the vehicle and confirm the steering feels powered immediately and no service messages appear. Ask whether the steering column shaft and steering gear recalls (23V352000, 22V154000) were performed.

   2 excerpts from owner complaints in NHTSA records

   “We filled the car with gas and tried leaving the pump. Turned the car on and all the lights on the screen started blinking and said service steering. The steering wheel would not turn either way. I turned the car off and back on and it did the same thing. After a third attempt the car drove again but the check engine light remains on. This is very scary as if it happened while driving would cause a wreck.”

   NHTSA complaint #11510250, filed 2023-03

   “Had vehicle through multiple warning lights, crash protection inop, lane assist inop, ABS inop, power steering inop, turn signal didnt work. This happend twice. The first time taken to shop and said it was fixed but had it less than 50 miles and same thing happened. It was going down the highway at 70mph and steering went out with no turn signals. Turned vehicle into dealership looking into vehicle buy back”

   NHTSA complaint #11466944, filed 2022-06
4. 4
   Forward collision avoidance

   Forward collision system brakes unexpectedly or fails to act

   Mentioned in 9 of 60 sampled complaints

   Owners describe the forward collision system applying sharp braking with nothing in front of the vehicle, and in other cases failing to alert or brake when a vehicle ahead was slowing. Some report the system going unavailable, often alongside lane-keeping and stability control warnings. Complaints also mention the system deactivating in specific locations, which some owners link to nearby signals. Mostly reported under about 7,000 miles, including within the first few hundred miles of ownership.

   1 related service bulletin

   What to check: During a test drive, note whether forward collision or lane-keeping warnings appear, and ask whether the latest radio and driver-assist software updates have been installed.

   2 excerpts from owner complaints in NHTSA records

   “driving approximately 25 MPH on a road with a 30 MPH speed limit, cars are behind me, nobody is in front of me, the jeep suddenly slammed on its brakes to a full stop for absolutely no reason, cars behind me had to run off the road to avoid hitting me. 2 people yelling at me out of their window.”

   NHTSA complaint #11476418, filed 2022-07

   “Driving down a road at 50mph during daylight hours. It was sprinkling and vehicle was in electric mode. There were no cars in front of me, or behind me at the time. While my foot was on the accelerator, there was a loss of power then collision warning engaged out of nowhere with the audible beeps, flashing on the instrument cluster, and sharp braking. The incident was brief, but certainly a safety hazard as there were no indications the automated emergency braking was going to occur.”

   NHTSA complaint #11616777, filed 2024-09
5. 5
   Transmission and drivetrain

   Rough hybrid power delivery and inconsistent brakes

   • 31 complaints (21%)
   • median 10,000 mi at 1.6 yrs old (7 state mileage, few)
   • 3 mention a crash, fire or injury
   • filed 2022–2025

   Owners describe a clunky handoff between electric and gasoline power, with the vehicle surging forward or hesitating when the pedal is pressed, and brakes that feel hard to modulate. Some mention a loud engine noise in e-save mode and unintended paddle-shifter activation that drops the transmission out of automatic mode. A few report the vehicle failing to accelerate after stopping at an intersection. Reported across low to moderate mileage, typically in mixed electric and hybrid driving.

   Recall 23V4120003 related service bulletins

   What to check: Drive the vehicle in both electric and hybrid modes and check for surging or hesitation on light throttle. Ask whether transmission and hybrid control software updates have been applied.

   2 excerpts from owner complaints in NHTSA records

   “In Hybrid mode, the transition from gas to battery power is clunky. It surges forward unpredictably and takes a bit to respond when the pedal is pressed. This erratic forward surge has happened several times, including once while my child was drinking water – which spilled all over him. The brakes are hard to modulate and are never consistent. When driving in e-save there is an awful engine noise. I typically only try to drive the vehicle in electric mode, but that only lasts to a point. …”

   NHTSA complaint #11544430, filed 2023-09

   “It is easy, when driving in automatic mode, to accidently touch one of the paddle shifters. In doing so, the automatic transmission disengages, and the transmission suddenly switches to control by the paddle shifters. If the driver is unaware of this, the vehicle can lose motive power if the gear then in effect is no longer fitting for the vehicles speed and the engine's RPM. I recently took the vehicle in for service of this issue because my wife had experienced this while driving on Interstate 95, in Maryland. …”

   NHTSA complaint #11558295, filed 2023-12

Buying note. Check that all open recalls for this model year, especially the high-voltage battery campaign, have been completed before purchase, and get the service history for software updates. A thorough test drive covering electric, hybrid and cold-start conditions is worth doing, since many of the reported symptoms appear intermittently.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.