2023 Jeep Grand Cherokee 4XE Problems

What owners report

Owners of the 2023 Jeep Grand Cherokee 4xe most often describe the high-voltage battery recall and the long wait for a remedy, along with sudden loss of propulsion or electrical faults that leave the vehicle unable to move. A second cluster of reports covers warning-light storms that disable power steering and driver-assist features, and a quieter group describes drivability problems such as hesitation, jerky acceleration and stalling. Reported mileage varies widely, many complaints arrive in the first few thousand miles, and several come in at 15,000 to 40,000 miles.

1. 1
   Electrical system

   High-voltage battery recall with no parts available (95B /

   • 40 complaints (41%)
   • median 15,500 mi at 1.9 yrs old (4 state mileage, few)
   • 2 mention a crash, fire or injury
   • filed 2023–2026

   Many owners say they were told the high-voltage battery may overheat and catch fire while parked or driving, and were advised not to charge the vehicle or to park it away from buildings. Complaints describe being told the fix and parts are not yet available, with waits reported in months, and some say the vehicle sat unused or at the dealer for extended periods. Owners also describe charging failures, a burning smell from the vents after a full charge, and repeated follow-ups with the manufacturer that they say went unanswered. Appears at very low mileage, including vehicles under 2,000 miles, and is mostly tied to the recall notice rather than a mileage threshold.

   Recall 24V7200002 related service bulletins

   What to check: Ask the dealer whether the 24V-720 battery remedy has been performed and get it in writing; also ask whether the vehicle was charged or driven during the open recall period.

   2 excerpts from owner complaints in NHTSA records

   “Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). …”

   NHTSA complaint #11624693, filed 2024-11

   “Recall # 95B/NHTSA 24V-720 involves a critical fire risk associated with the vehicle’s battery, rendering the vehicle inoperable. I have been unable to use the vehicle for its intended purpose for over 60+ days due to this unresolved high risk issue. Moreover, I am unable to park the vehicle near my home or garage due to the fire hazard, which poses serious safety concerns.”

   NHTSA complaint #11627226, filed 2024-11
2. 2
   Engine

   Loss of power or shutdown while driving

   • 20 complaints (21%)
   • median 818 mi at 1.1 yrs old (2 state mileage, few)
   • filed 2023–2025

   Owners describe the vehicle cutting power or shutting down completely at speed, sometimes with the transmission jumping into park, followed by warnings such as service hybrid system, service transmission or the red wrench light. Complaints say restarting sometimes takes several attempts, and that dealers found no stored cause, reset codes, or pointed to a software update. Several also describe the vehicle stalling or refusing to start afterward. Reported from a few hundred miles up to roughly 40,000 miles, often during highway driving or acceleration.

   Recall 25V7660003 related service bulletins

   What to check: Ask for the service history and whether any hybrid control or shift module software updates were applied; note whether the 25V-766 engine debris recall has been completed.

   2 excerpts from owner complaints in NHTSA records

   “As I was approaching an intersection near the railroad track my vehicle just stopped on its own, the gear switch to Park on its own and I was unable to switch the gear back to Drive or Neutral. Messages on the screen popped up saying “Park Brake Auto Engaged Press Brake + Push Switch to Release” but that didn't worked then received another message saying Service transmission . …”

   NHTSA complaint #11561059, filed 2023-12

   “The vehicle was newly acquired and was set to run on Electric mode. I was driving on the Highway at highway speed and suddenly without any warning, it lost all power due the what is called FORM making the electric engine unavailable. There was a semi truck right behind me which almost hit me since by losing my electric engine I dropped my speed suddenly. I had to pull over and try to figure out what was going on and switch to Hybrid mode. …”

   NHTSA complaint #11555528, filed 2023-11
3. 3
   Electrical system

   Warning lights, power steering loss and driver-assist faults

   • 19 complaints (20%)
   • median 7,550 mi at 1.1 yrs old (2 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2023–2025

   Complaints describe a cluster of warning lights appearing together, with messages to service stability control, traction control, lane management and automatic emergency braking, and in several cases power steering dropping out at low speed. Owners report the automatic emergency braking activating with nothing in front of the vehicle, and driver-assist features going offline, with dealers sometimes unable to reproduce or explain the cause. Some describe the whole electrical system behaving erratically before the lights clear on a restart. Mostly reported between roughly 1,000 and 15,000 miles, and in some cases within the first weeks of ownership.

   4 related service bulletins

   What to check: During a test drive, check that all warning lamps clear after start-up and that adaptive cruise, lane keeping and automatic braking engage; ask whether any radio or shift module software updates were done.

   2 excerpts from owner complaints in NHTSA records

   “Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. …”

   NHTSA complaint #11572819, filed 2024-02

   “Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.”

   NHTSA complaint #11531480, filed 2023-07
4. 4
   Transmission and drivetrain

   Jerky acceleration, transmission hesitation and leaks

   • 8 complaints (8%)
   • median 818 mi at 1.1 yrs old (2 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2023–2025

   Owners describe rough or jerky acceleration, a jolt between gears, delayed response when accelerating, and in some cases the transmission abruptly shifting to park at low speed. Complaints also mention transmission fluid leaking and spraying while driving, producing a burning smell, with dealers acknowledging the problem and replacing parts. Others report a popping or grinding noise with intermittent no-drive engagement. Reported from under 1,000 miles up to about 28,000 miles, often at low speed or when pulling away from a stop.

   3 related service bulletins

   What to check: Drive the vehicle from a stop and at highway merging speed, listen for popping or grinding, and check for transmission fluid residue or a burnt smell after the drive.

   2 excerpts from owner complaints in NHTSA records

   “Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing. Dealer acknowledges the problem. Upon the 2nd failure dealer had us tow it to the dealership. The Jeep is now at the dealer waiting for a response from FCA on what is to be done. This is occurring on a number of Jeeps - both Grand Cherokee 4Xe's and Wrangler 4Xe's. …”

   NHTSA complaint #11530439, filed 2023-07

   “The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving very slowly and making a left turn, the vehicle abruptly stopped nearly causing a rear end collision. The contact discovered that the transmission had erroneously shifted to park and failed to shift back to drive. After a while the contact was able to drive the vehicle to his parents’ residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 536.”

   NHTSA complaint #11573585, filed 2024-02, 536 miles

Buying note. Check that the open battery recall (24V-720) and the engine recall (25V-766) have both been completed before purchase, and get the full service history for hybrid and transmission software updates. A long test drive that includes highway merging, a cold-start heat check and a scan for stored codes will surface most of what owners describe.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.