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SuspensionPart report

2023 Jeep Grand Cherokee 4XE Suspension Problems

Complaints
6about this part
Share
6%of 97 total for the year
Median mileage
—not reported
Trend
Too newThis model year is less than 4 years old, so a trend is not meaningful yet.

NHTSA recorded 6 complaints about the suspension of the 2023 Jeep Grand Cherokee 4XE, 6% of the 97 complaints for this model year. 1 recall campaign on record is filed under a similar system.

Fewer than 15 complaints name this part, so treat the figures as a rough indication only.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“I own a 2023 Grand Cherokee Trailhawk 4xe, and after 4 months and roughly 5000 miles, a bolt in the rear suspension broke, causing significant damage to other parts. On the highway this was very disconcerting and there was a huge amount of lateral shifting over any bump. Definitely not safe. Thankfully, the first incident was covered under warranty, despite the repair team being clueless about the cause. Now, at the end of November with 9000 miles on the clock, history repeats itself. …”

NHTSA complaint #11558772, filed 2023-12

“The vehicle was leased in December 2023. At time of delivery the vehicle was making a clicking and clunking sound when turning. It took over a month to get an appointment to get the vehicle looked at. With 2,800 miles the vehicle was diagnosed with a right axle shaft. It took over two weeks for the parts to be delivered and replaced. The vehicle was picked up after 16 days and the issue persisted. Again, it took nearly a month for an appointment. The vehicle was with the dealer for 6 days and was not able to find diagnose an issue. …”

NHTSA complaint #11582470, filed 2024-04

“The contact owns a 2023 Jeep Grand Cherokee Summit. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility) and 24V132000 (Suspension, Steering) however, the parts to do the recall repair were not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”

NHTSA complaint #11581851, filed 2024-04

“The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”

NHTSA complaint #11582170, filed 2024-04

Related recalls

Related service bulletins

Suspension: other model years

YearComplaintsShare of year
202366%
2022139%

Other parts of the 2023 Jeep Grand Cherokee 4XE

Electrical system
47 complaintsEngine
23 complaintsOther or unknown
16 complaintsTransmission and drivetrain
15 complaintsFuel system
12 complaintsSteering
10 complaintsForward collision avoidance
9 complaintsBrakes
5 complaintsLane departure
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsSeats
2 complaintsVehicle speed control
2 complaints

← All problems reported for the 2023 Jeep Grand Cherokee 4XE

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology