2022 Jeep Grand Cherokee L Problems

What owners report

Owners of this model year most often describe a cluster of software problems that appeared after over-the-air radio updates: the forward collision warning system showing as off, the screens and units switching to Italian and metric, paddle shifters going dead and settings resetting. A second large group concerns electrical and infotainment faults such as blank or frozen screens, dead batteries and sporadic warnings, and a smaller set covers brake, suspension and transmission complaints. Reports span a wide mileage range, from near-new vehicles to well past 70,000 miles.

1. 1
   Forward collision avoidance

   Forward collision warning off / driver-assist settings lost

   • 36 complaints (46%)
   • median 73,945 mi at 4.5 yrs old (1 states mileage, few)
   • filed 2024–2026

   Owners say the forward collision warning light stays on to show the system is disabled even though the setting is switched on, often after an over-the-air radio update. Along with it, the displays switch to Italian and metric units, paddle shifters stop working, auto door locks no longer engage and other preferences reset to default. Several report dealers resetting or replacing the radio and applying software updates, with the symptoms returning within weeks; owners describe being told there is no permanent fix yet. Reported across the sample from low mileage to vehicles well past 50,000 miles, often within days of a software update.

   Recall 25V0830003 related service bulletins

   What to check: Ask the seller or dealer whether the latest radio software updates have been applied and whether the forward collision warning light behaves correctly on a test drive. Confirm the unit is set to the expected language and units before buying.

   2 excerpts from owner complaints in NHTSA records

   “Forward collision feature does not work. Does not detect possible collision and does not apply emergency braking. Dealerships told me I don’t have the forward collision warning plus unless I am using adaptive cruise control, which is false. These are two separate features.”

   NHTSA complaint #11660932, filed 2025-05

   “1) The 'Forward Collision Warning Off' light has continued to show on my dashboard, even though everything in the system indicates that it is on. 2) From time to time, usually when using the remote start, the system will change settings to Italian Language and also change temp to C rather than F. 3) On at least 3 occasions, when I start the car, all warning lights turn on, such as Service Power Steering, Lane Assist, Automatic emergency Braking, etc. …”

   NHTSA complaint #11668666, filed 2025-06
2. 2
   Electrical system

   Infotainment screen freezing, going blank or resetting

   • 35 complaints (45%)
   • typically at 4.0 yrs old
   • 1 mention a crash, fire or injury
   • filed 2024–2026

   Owners describe the touchscreen going black or freezing while driving, sometimes for a few seconds at a time, and occasionally while reversing so the backup camera image is unavailable. Some report the radio restarting on its own, language and units changing without input, and repeated radio replacements by dealers without a lasting cure. Others note battery drain or several warning lights appearing together on startup. Reported across the sample at a wide range of mileages, from vehicles under 40,000 miles to those beyond 70,000.

   Recall 25V0830006 related service bulletins

   What to check: On a test drive, check the screen through a full start-up and a reverse maneuver, and ask whether the radio or display unit has been replaced. Ask about battery history and any work done for battery drain.

   2 excerpts from owner complaints in NHTSA records

   “Touch screen display blacks out. Screen goes completely blank for a few moments then returns to normal. Has been ongoing for a few years but dealership can't find anything wrong. Now it happened while I reversing so I couldn't use/see back up camera angle. Other similar jeep models made the recall but not mine.”

   NHTSA complaint #11719016, filed 2026-02

   “There is an issue with my infotainment screen that has been occurring for the past 3 years. There seems to be something wrong with the software. My screen goes completely black a few times a day while driving and then comes back on or it freezes. Automatic updates when the truck does a software update, it never corrects this issue. The Cherokee L was not included on the recall list but there is definitely a problem.”

   NHTSA complaint #11737626, filed 2026-05
3. 3
   Suspension

   Rear suspension noise, popping or rocking

   • 25 complaints (32%)
   • median 39,800 mi at 4.0 yrs old (1 states mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2025–2026

   Complaints describe loud popping, screeching or a rocking sensation from the rear of the vehicle, sometimes after stopping or at highway speed, and occasionally with the vehicle refusing to move until it is cycled between gears. Owners report that dealers could not reproduce the problem, or found leaking struts and worn lower control arm ball joints in one case. Several owners link their symptoms to the rear coil spring recall and describe waiting for parts or being asked to pay for diagnosis. Reported across the sample at mixed mileages, from recently purchased vehicles to those past 60,000 miles.

   Recall 26V562000Recall 26V051000

   What to check: Ask whether the rear coil spring recall has been performed and, if not, whether parts are available. Listen for popping or clunking from the rear over bumps and during low-speed turns on a test drive.

   2 excerpts from owner complaints in NHTSA records

   “I am filing this complaint regarding my 2022 Jeep Grand Cherokee and safety recall 89D (NHTSA Campaign 26V562000). My vehicle is currently experiencing abnormal driving behavior that has caused me to have a legitimate safety concern regarding the vehicle’s suspension. The vehicle does not drive normally, and I am concerned that the condition may be related to the component addressed by recall 89D. …”

   NHTSA complaint #11768089, filed 2026-09

   “When driveing the jeep it just stop pulling,just driveing in traffic I'm so scared we gonna get Hurt or killed,drove jeep to my daughter house,spent the night next morning getting ready to leave truck wouldn't move,suspension just popped so loud,we kept twisting the button to neutral to drive,before the jeep will move again got on the highway going down highway jeep stop pulling again I just bought this truck in December of 2025,taken it to Parker McGill in starkville twice,they can't find nothing wrong when traveling.and the truck go over …”

   NHTSA complaint #11717491, filed 2026-02
4. 4
   Brakes

   Brake pedal travel issues and ABS module faults

   • 18 complaints (23%)
   • median 62,000 mi at 4.5 yrs old (3 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2024–2026

   Owners describe cases where the brake pedal became unresponsive or had to be pressed hard to stop the vehicle, sometimes with the ABS warning light on. In one account an independent mechanic found the ABS module had failed; another describes a vehicle that kept rolling into a curb and building after the pedal was pressed in a parking lot. One technician reports ABS, traction control and automatic emergency braking becoming inoperative after routine rear brake service performed through the touchscreen service mode. Reported mostly between roughly 19,000 and 74,000 miles in the sample.

   2 related service bulletins

   What to check: Check for an ABS warning light and ask for service records covering brake and ABS work. After any rear brake service, confirm that the ABS, traction control and automatic emergency braking systems are working.

   2 excerpts from owner complaints in NHTSA records

   “ABS , Traction Control, Power brake booster, AEB inoperative after routine brake pads/rotor service. Vehicle was put into service mode via touch screen radio, rear brake service performed. Upon initial brake pedal application, required to exit service mode for rear brakes, to return caliper piston contact to brake pad. The vehicle disables abs and supporting system and sets codes c0050 , c2227 . …”

   NHTSA complaint #11649369, filed 2025-03

   “ABS , Traction Control, Power brake booster, AEB inoperative after routine brake pads/rotor service. Vehicle was put into service mode via touch screen radio, rear brake service performed. Upon initial brake pedal application, required to exit service mode for rear brakes, to return caliper piston contact to brake pad. The vehicle disables abs and supporting system and sets codes c0050 , c2227 . …”

   NHTSA complaint #11649367, filed 2025-03
5. 5
   Transmission and drivetrain

   Hard shifting and Service 4WD messages

   • 14 complaints (18%)
   • median 65,084 mi at 3.6 yrs old (2 state mileage, few)
   • filed 2025–2026

   Complaints describe harsh or delayed shifting, intermittent failure to engage forward or reverse, and a Service 4WD light appearing on the dash. Owners report dealers applying transmission software updates and, in some cases, replacing the transfer case, with hard shifting returning afterward; one owner was told the next step is a valve body or transmission replacement. A service bulletin describes worn transmission output shaft splines producing popping or grinding noise and intermittent engagement. Reported across the sample at varied mileages, from vehicles still under warranty to those past 60,000 miles.

   4 related service bulletins

   What to check: Drive at low and highway speeds to feel for harsh or delayed shifts, and confirm the 4WD system engages without warning messages. Ask whether any transmission software updates or transfer case work have been done.

   2 excerpts from owner complaints in NHTSA records

   “Issue regarding Service 4wd light coming on. This is a known issue and is there is a Technical Service Bulletin but no recall. This is a safety hazard and needs to be addressed as a recall. This is a manufacturer issue. It causes the 4wd system to not work properly and driving in rain snow is a safety hazard.”

   NHTSA complaint #11737593, filed 2026-05

   “Hard shifting occurred. Then service 4WD light came on dash. After an oil change, the light went away, but the hard shifting is still there. An independent dealer replaced my transfer case as well as completed an update to the transmission. The hard shifting came back even worse, with almost every gear. Took to a Dodge/Ram/Jeep dealership who completed a TSB 21-015-23. Their next recommendation is to replace the valve body and if that doesn’t fix it, then replace the transmission. They stated this recommendation came directly from Stillentis. …”

   NHTSA complaint #11763220, filed 2026-09

Buying note. These vehicles attract a lot of complaints about software-driven driver-assist and infotainment behaviour, so verify on a test drive that the forward collision warning, camera and screen settings behave normally and ask for proof that the relevant software updates were applied. Also confirm whether the rear coil spring and rearview camera recalls have been completed on the specific vehicle.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.