2023 Jeep Grand Cherokee L Problems

What owners report

Owners of the 2023 Jeep Grand Cherokee L most often write about the rear coil springs detaching, frequently on vehicles that had already had a related spring recall repair performed. A second cluster of complaints covers electrical and software behavior — warning lights, infotainment and camera dropouts, lighting faults, and the shifter slipping out of gear — and a third covers the forward collision and automatic emergency braking systems activating without an obstacle. Many of these reports file between roughly 30,000 and 75,000 miles, with several describing failures while the vehicle was parked or moving at highway speed.

1. 1
   Suspension

   Rear coil spring detaches

   • 29 complaints (30%)
   • median 66,000 mi at 3.6 yrs old (7 state mileage, few)
   • filed 2025–2026

   Owners describe a loud pop or scraping from the rear, then finding the vehicle sitting low with the rear coil spring on the ground, hanging beside the tire, or gone entirely. It happens both while parked in a driveway and at highway speed; in some cases owners report the spring contacting a tire or being found in the roadway. Several reports say a prior rear spring recall repair had already been completed on the vehicle, and dealers confirmed the detached spring and replaced it while telling some owners their VIN was not covered by the later campaign. Filed from roughly 33,000 to 90,000 miles, most commonly in the 60,000–75,000 mile range, and often with no warning beforehand.

   Recall 26V562000Recall 26V0510002 related service bulletins

   What to check: Look under the rear of the vehicle for a spring sitting off its seat or a rubber isolator out of place, and ask for the recall repair history by VIN. Note that owners report the spring can come loose again after a prior repair, so have a mechanic inspect both rear springs.

   2 excerpts from owner complaints in NHTSA records

   “The rear coil spring fell off. I did not hear a thud or any noise. When I pulled out of my driveway I heard a scraping and when I got out, I saw it hanging down. In June 2023, I had a recall repair done for the rear coil springs, so this should not have occurred. I’m worried the recall was not done correctly.”

   NHTSA complaint #11668282, filed 2025-06

   “The coil spring on the rear passenger side has become detached from my 2023 Jeep Grand Cherokee L Limited. I was unaware that it had happened when I started to drive and could hear something kind of bouncing around. When I got out of the vehicle to see what was going on, I could see that the rear of the car seemed unusually low. That is when I looked under and saw the spring dangling next to the tire. …”

   NHTSA complaint #11752525, filed 2026-07
2. 2
   Electrical system

   Electrical faults, warning lights, infotainment and lighting

   • 20 complaints (21%)
   • median 40,000 mi at 2.9 yrs old (5 state mileage, few)
   • filed 2025–2026

   Complaints describe the instrument panel and infotainment screen going blank, freezing, restarting, or pixelating while driving, taking the rearview camera and navigation with them. Owners also report power steering warnings, doors that lock with the key inside, inoperative high beams or tail lights, battery drain, and gear indicators or climate controls dropping out. Dealers are described as sometimes unable to reproduce the fault, and repairs have included battery disconnects, module replacement and software updates. Spread across the sample from a few thousand to over 75,000 miles, with several reports at low mileage in the first year of ownership.

   8 related service bulletins

   What to check: Before buying, cycle through every screen and camera, test the gear selector through all positions, and check that both high beams and tail lights work in auto mode. Ask whether any of the related software flashes have been applied.

   2 excerpts from owner complaints in NHTSA records

   “The vehicle is currently inoperable and has been in the shop over 60 days. Intermittent power loss resulting in losing some safety components while driving such as power steering, adaptive breaking etc On 7 different occasions it has left my family stranded and even once completely locked out with all car seats and identification inside. We were unable to open the vehicle and it had to be towed. Thankfully all children were out of their car seats and outside of the vehicle. …”

   NHTSA complaint #11712370, filed 2026-01

   “I rented this car from Fox Rental Cars at Seatac Airpot between 2/18/26 and returned 2/23/26. While in the AUTO setting for headlights, the high beams suddenly shut off and quick working. Then the tail lights quit working. I did not know the tail lights were inoperable until I was pulled over. When I shut off the vehicle and turned it back on, the tail lights came back on and I was released without a ticket. Then I got pulled over again on the 21st about a mile from my family home. …”

   NHTSA complaint #11721794, filed 2026-03
3. 3
   Forward collision avoidance

   Automatic emergency braking and forward collision alerts

   • 14 complaints (15%)
   • typically at 3.0 yrs old
   • 1 mention a crash, fire or injury
   • filed 2025–2026

   Owners report the forward collision and AEB warning lights illuminating with no hazard present, and in some cases the vehicle braking hard on its own — in an intersection on a turn, or while under adaptive cruise control with nothing ahead. Complaints also describe the systems going unavailable or the warning lights staying on after purchase. Dealers are described as unable to reproduce the event or unable to repair it. Reported across a wide mileage range, including within the first days of ownership and on highway trips.

   2 related service bulletins

   What to check: During a test drive, watch whether the forward collision, AEB or adaptive cruise lights stay lit or flash, and ask whether any camera or radar calibration or software update has been done. Note that the automatic emergency braking message has a documented service bulletin.

   2 excerpts from owner complaints in NHTSA records

   “We were accelerating from a stop light and reached about 50 mph when the brakes activated and large red letters saying “BRAKE” were displayed on the drivers dash screen and an alarm sounded. The vehicle slowed rapidly and suddenly. Fortunately we were around no other traffic so there was no collision. There were no impediments on the roadway which might have reasonably caused the brakes to activate.”

   NHTSA complaint #11758105, filed 2026-08

   “This has happened a few times, just will be driving and the collision lights will turn on my dash. Has not caused any serious issues. but i am concerned one day this will alert my Automatic break and cause my car to stop while driving and cause serious harm to me or someone else. I have taken this to the shop and was just told they can not get it to pop up on the dash so aren't sure how to take care of it”

   NHTSA complaint #11650303, filed 2025-03

Buying note. Have any 2023 Grand Cherokee L inspected from underneath for both rear coil springs and check the recall history by VIN, since owners report springs coming loose even after a previous repair. Also test the electronics, lighting and driver-assist systems thoroughly on a test drive, and confirm which software updates and open campaigns have actually been completed.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.