2025 Jeep Grand Cherokee Problems

What owners report

Complaints on this model year cluster around electronics, drivetrain behaviour and the hybrid system, and most arrive on very low-mileage vehicles — the median in the sample is well under 10,000 miles. Owners most often describe sudden loss of power or stalling while driving, transmissions that hesitate or refuse to engage, screens and warning lights misbehaving, and a sunroof glass panel that breaks without impact. Many say dealers could not reproduce the problem or found no stored codes.

1. 1
   Engine

   Sudden loss of power or stalling while driving

   • 34 complaints (43%)
   • median 6,140 mi at 1.2 yrs old (4 state mileage, few)
   • 2 mention a crash, fire or injury
   • filed 2025–2026

   Owners describe the engine or hybrid system cutting out with little or no warning, sometimes at highway speed, leaving no throttle response and, in some cases, no power steering. Several report the vehicle going into limp mode or dropping into park on its own, and some say a restart cleared the condition temporarily. Complaints frequently mention that dealers could not duplicate the fault or found no codes, while others describe software updates, a start/stop button replacement or ignition coil work that did not resolve it. Reported from a few thousand miles upward, often on highway drives at 55-70 mph.

   Recall 25V576000Recall 25V741000

   What to check: Ask for the repair history and whether any software updates or a start/stop button replacement were done; note that a recall exists for a hybrid control software error that can cause loss of drive power, so confirm it was applied.

   2 excerpts from owner complaints in NHTSA records

   “While driving vehicle goes into limp mode I lose acceleration but RPMs on dashboard jump into the red zone and various warning lights show up I coast off to the side and put vehicle in park and shut off engine. When I restart everything clears and vehicle is normal again. This happened 3 times so far and dealer had the car 12 days and cannot duplicate the problem saying no codes show up show up on the scanner.”

   NHTSA complaint #11683229, filed 2025-08

   “The current recall with loss of propulsion occurred in my vehicle on 10/16/2025 at 5:10pm while I was on the highway during rush hour. Thankfully I didn’t get injured, this is so dangerous. I’m afraid to drive this vehicle in fear of it occurring again.”

   NHTSA complaint #11693965, filed 2025-10
2. 2
   Transmission and drivetrain

   Transmission hesitation, hard shifts and no engagement

   • 14 complaints (18%)
   • median 5,781 mi at 0.7 yrs old (3 state mileage, few)
   • filed 2025–2026

   Owners describe the transmission refusing to engage after moving the shifter, the drive indicator blinking, high revs with no forward movement, and harsh or shuddering shifts at highway speeds. Some report a grinding noise followed by a diagnosis of a failed transmission and replacement, and others describe clunking or binding from the four-wheel-drive system during shifts. Complaints often note repeated dealer visits where the fault could not be reproduced. Appears from as little as a few thousand miles, usually during acceleration or gear changes at road speed.

   1 related service bulletin

   What to check: Test drive at highway speed and through several up- and downshifts, and ask whether any transmission repairs, replacements or output shaft work were performed.

   2 excerpts from owner complaints in NHTSA records

   “During a cross country trip we exited the highway and noticed a grinding sound from our new 2025 Jeep Grand Cherokee. We then limped to a near-by Jeep dealer who diagnosed a bad transmission. We feel very lucky this did not occur on the highway as a crash may have occurred due to the manufacturer defect. The transmission has been replaced after a delay of 35 days. The mileage at the time of the incident was 3,135.”

   NHTSA complaint #11731056, filed 2026-04

   “I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it And the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. …”

   NHTSA complaint #11673278, filed 2025-07
3. 3
   Electrical system

   Infotainment and instrument cluster blackouts

   • 21 complaints (26%)
   • median 5,781 mi at 1.5 yrs old (3 state mileage, few)
   • 3 mention a crash, fire or injury
   • filed 2025–2026

   Owners report the radio and instrument cluster going black or flickering on and off while driving, sometimes taking the rear camera view with them. Others describe warning chimes, random warning lights and messages such as a shift-to-park prompt appearing with nothing in front of the vehicle. Complaints mention dealer visits where the vehicle was described as operating normally or the customer was told safety features were unaffected. Reported across a wide mileage range, often within the first few months of ownership.

   4 related service bulletins

   What to check: Check that the radio and cluster software updates have been applied, and watch the displays during a test drive for flickering or blank screens.

   2 excerpts from owner complaints in NHTSA records

   “On multiple occasions now, my shifter starts blinking at me and the dash tells me to shift into park and then shift into desired gear. This is quite annoying is baffling and dangerous. Also, on multiple occasions the dash lights up it goes crazy beeping like crazy like it wants me to stop and there’s nothing in front of me for me to need to stop. This could be potentially very dangerous. …”

   NHTSA complaint #11662816, filed 2025-05

   “I recently had recall work done. I picked the vehicle up on December 23, 2025, and the vehicle is not charging properly or driving well. When plugged into the level 2 charger it took 10 plus hours to charge when it used to take 2.5 hours to charge. The vehicle is also not driving well now. As soon as you take your foot off the gas it’s almost like a major brake is being applied. It’s not safe to drive this way. I have contacted the dealer and will take it back on Monday, December 29, 2025.”

   NHTSA complaint #11706922, filed 2025-12
4. 4
   Electrical system

   Battery drain and no-start or shutdown

   • 15 complaints (19%)
   • median 4,390 mi at 1.1 yrs old (2 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2025–2026

   Owners report the vehicle failing to start after sitting overnight, requiring a jump or tow, and dealers replacing the main and auxiliary batteries or applying body control module software updates. Some describe the vehicle shutting down or locking itself in park while in use, and others report the tailgate or door modules behaving unexpectedly. Complaints note repeat occurrences after repairs. Typically reported in the first year of ownership, sometimes within weeks of purchase.

   Recall 25V7410001 related service bulletin

   What to check: Ask whether the batteries have been replaced and whether any control module updates were performed; a slow overnight drain may only show up after the car sits.

   2 excerpts from owner complaints in NHTSA records

   “To Whom It May Concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. …”

   NHTSA complaint #11659372, filed 2025-05

   “Vehicle was unable to be shutdown and was locked in park. Can was not responding to turning off while in the garage and engine running. Since the vehicle was inside an attached garage, we were concerned about Carbon Monoxide getting into the house. No way to turn car off and had to involve police/fire department. Disconnected the battery terminal in the trunk which was unable to be opened, so we had to crawl through the side passenger door to get into the trunk. …”

   NHTSA complaint #11759988, filed 2026-08
5. 5
   Other or unknown

   Sunroof glass shattering without impact

   Mentioned in 4 of 60 sampled complaints

   Owners describe the panoramic sunroof glass breaking suddenly with a loud report while driving, with no debris or impact observed beforehand and glass falling into the cabin. Several state the interior shade was closed and kept glass out of the passenger area. Complaints say the dealer had no prior experience with the failure and the vehicle was left for inspection or repair. Reported mostly on vehicles in ordinary highway use, without a consistent mileage pattern.

   What to check: Inspect the sunroof panel and surrounding trim for chips, cracks or previous replacement, and ask whether the glass has ever been replaced.

   2 excerpts from owner complaints in NHTSA records

   “Our sunroof completely shattered for no reason. We were not hit by or with anything, we did not hit any objects, it just spontaneously broke. Thankfully our interior shade was pulled, otherwise we would have been showered with shards of glass. It is available for inspection. Our safety was put at risk as we were on a freeway, in traffic & the loud sound it made scared us, it sounded like a very close gun shot. We had to pull over to see what happened. …”

   NHTSA complaint #11746726, filed 2026-06

   “I was driving on the highway when the sunroof on my JGC exploded. I checked for a debris, ie rock, stick, inside the cabin and found none. There was no other damage to the auto other than the sunroof.”

   NHTSA complaint #11768061, filed 2026-09

Buying note. This model year is still young, so complaint history is short and skewed toward low mileage; the recurring themes are electrical and drivetrain behaviour that dealers often could not reproduce. Have a pre-purchase inspection check for stored codes and completed software updates, confirm open recalls were addressed, and test drive at highway speed.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.