2023 Jeep Grand Cherokee Problems

What owners report

Owner complaints on this model year center on electrical and hybrid-system behavior: intermittent warning lights, loss of motive power, charging problems and infotainment or camera displays going blank, many reported below 20,000 miles. Separately, a notable share of complaints describe rear coil springs detaching, sometimes after a recall repair had already been performed, and front-end noise or looseness in the steering and suspension.

1. 1
   Electrical system

   Hybrid system warnings and sudden loss of power

   • 110 complaints (27%)
   • median 25,090 mi at 3.0 yrs old (23 state mileage)
   • 2 mention a crash, fire or injury
   • filed 2023–2026

   Owners describe a "Service Hybrid System" or "Service Hybrid Electric System" warning appearing while driving, sometimes followed by a stall or a failure to accelerate when the pedal is pressed. Several say the vehicle restarts and drives normally afterward, while others report repeated occurrences and dealers unable to duplicate the fault. Complaints also mention battery charge draining while parked and, in a few cases, the vehicle failing to restart. Mostly reported between roughly 7,000 and 50,000 miles, with many under 20,000 miles.

   Recall 25V576000Recall 25V7410002 related service bulletins

   What to check: Ask whether the hybrid control software recall and the high-voltage battery recall were both completed, and request any stored hybrid-system diagnostic codes. Have the seller demonstrate a full charge/depletion cycle if possible.

   2 excerpts from owner complaints in NHTSA records

   “The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The VIN was included in NHTSA Campaign Number: 24V720000 (Electrical System) and was repaired under recall. …”

   NHTSA complaint #11688067, filed 2025-09, 94,000 miles

   “The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at 30 MPH, the vehicle failed to respond as needed. The red wrench hybrid system warning light was illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,000.”

   NHTSA complaint #11656785, filed 2025-04, 13,000 miles
2. 2
   Suspension

   Rear coil springs detaching

   • 33 complaints (8%)
   • median 40,000 mi at 2.5 yrs old (8 state mileage, few)
   • filed 2023–2026

   Owners report a loud bang or popping noise and then finding that a rear coil spring has come out, often with that corner of the vehicle dropping toward the ground. Several say the vehicle became difficult to control when it happened at highway speed. Some complaints note the spring detached again after a dealer repair performed under a spring-related recall. Reported from around 9,000 up to about 62,000 miles, often at highway speed.

   Recall 26V562000Recall 26V051000Recall 23V413000Recall 24V132000

   What to check: Confirm whether the rear coil spring and control-arm/knuckle recalls were performed and by whom, and have a shop inspect rear spring seating and the upper control arm ball joints before purchase.

   2 excerpts from owner complaints in NHTSA records

   “The contact owns a 2023 Jeep Grand Cherokee. While the contact's husband was driving approximately 72 MPH with the contact seated in the front passenger’s seat and two children in the rear seats, the occupants heard a loud bang coming from the rear of the vehicle. The vehicle immediately became uncontrollable and the rear-end shifted. A trailing vehicle swerved into the median to avoid a crash. …”

   NHTSA complaint #11751491, filed 2026-07, 61,600 miles

   “The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the vehicle unexpectedly lowered and started pulling to the right. The vehicle was pulled over to the side of the road, and the contact exited to inspect the vehicle but found no failure. …”

   NHTSA complaint #11733540, filed 2026-04, 62,000 miles
3. 3
   Electrical system

   Rearview camera and infotainment screen failures

   • 38 complaints (9%)
   • median 700 mi at 0.5 yrs old (5 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2023–2026

   Complaints describe the backup camera showing a blank or frozen image and the center display going dark or rebooting. Owners say dealers applied software updates or could not duplicate the problem, and in some cases the fault returned soon after. Reported at very low mileage, from a few hundred miles to around 9,000 miles in these complaints.

   Recall 24V436000Recall 24V291000Recall 24V289000Recall 23V5770004 related service bulletins

   What to check: With the vehicle in reverse, check that the camera image appears promptly and that the screen remains stable; ask whether the radio and park-assist software updates were applied.

   2 excerpts from owner complaints in NHTSA records

   “Since purchase the vehicle has had a number of electrical issues. From non functioning automatic mirrors, and memory seating, to blacking out infotainment systems to the bigger recalls. Jeep issued a recall notice early October of 2024 for the High Voltage (hybrid) battery. The recall advised customers not to charge the vehicle due to risk of fire. The hybrid feature was the main reason for purchasing this specific vehicle. With my wifes daily commute well withing the batteries capacity we were filling up at the gas station about once a month. …”

   NHTSA complaint #11658237, filed 2025-05

   “-The front and rear camera work intermittently, and yes it is available for inspection upon request. - During the morning, afternoon, or during the night, the package that includes the security that the vehicle has about vision by cameras does not work, putting their own lives and others at risk by not seeing the blind and low spots from the Jeep Grand Cherokee Summit Reserve 2023, causing a fatal accident. …”

   NHTSA complaint #11534772, filed 2023-07
4. 4
   Steering

   Front-end clunks, steering looseness and knuckle damage

   • 52 complaints (13%)
   • median 26,900 mi at 2.5 yrs old (12 state mileage)
   • 1 mention a crash, fire or injury
   • filed 2023–2026

   Owners report clunking or abnormal noise from the front end over bumps and turns, a steering wheel that shudders, wanders or pulls to one side, and in some cases a snapped bolt or cracked knuckle found during inspection. Complaints also mention difficulty getting the noise reproduced at the dealer. Typically reported between about 11,000 and 65,000 miles.

   Recall 24V132000Recall 23V3520002 related service bulletins

   What to check: Listen for clunks on a test drive over rough pavement and turns, and ask for the vehicle to be checked against the steering knuckle and control-arm recalls.

   2 excerpts from owner complaints in NHTSA records

   “The contact owns a 2023 Jeep Grand Cherokee. The contact stated that the vehicle swayed from side to side without warning while driving at highway speeds, and the contact lost control of the vehicle. Additionally, there was an abnormal clunking sound coming from the vehicle while driving over bumps in the roadway or making a sharp turn. Upon a dealer inspection, the rear passenger’s side knuckle assembly bolt was found to be snapped, resulting in damages to the front suspension bushing. …”

   NHTSA complaint #11762104, filed 2026-09, 40,000 miles

   “The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, there were abnormal sounds coming from underneath the front and rear of the vehicle. The vehicle was taken to an independent mechanic where the technician diagnosed the vehicle with suspension failure of the ball joints, control arms, and steering knuckle. Additionally, the steering wheel was constantly pulling to the left while driving. The manufacturer was notified of the failure, and the dealer was contacted. …”

   NHTSA complaint #11767499, filed 2026-09, 22,000 miles
5. 5
   Electrical system

   Brakes engaging or failing to stop the vehicle

   • 23 complaints (6%)
   • median 35,000 mi at 2.0 yrs old (5 state mileage, few)
   • 5 mention a crash, fire or injury
   • filed 2023–2026

   Complaints describe the brakes applying on their own at slow speed, a pedal that goes to the floor without stopping the vehicle, and ABS or brake warning lights accompanied by reduced braking response. Owners report dealer diagnosis pointing to wiring or no fault found, with some repairs recurring. Reported across a wide range, from about 5,000 to 47,000 miles.

   What to check: Test the brakes from low and moderate speed on a quiet road, and ask whether any ABS or brake module codes have been stored or cleared.

   2 excerpts from owner complaints in NHTSA records

   “The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed searching for a parking spot, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floorboard; however, the vehicle crashed into three unoccupied parked vehicles. …”

   NHTSA complaint #11744285, filed 2026-06, 35,000 miles

   “The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 35-45 MPH and making a turn, the vehicle stalled. The contact stated that the messages that the ABS and the gear switch were locked, and other unknown messages were displayed. The contact was unable to pull over to the side of the road. The contact stated that upon depressing the brake pedal and turning the rotary dial to drive(D), the rotary dial independently shifted back to park(P). …”

   NHTSA complaint #11642124, filed 2025-02, 46,811 miles

Buying note. Given how much of the complaint volume involves hybrid/electrical behavior and the rear springs, verification matters more than mileage here: confirm each open recall has actually been completed on the specific vehicle and ask for service records. A pre-purchase inspection by an independent shop that includes the suspension and a scan for stored codes is worth the cost on this model year.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.