2024 Jeep Grand Cherokee Problems

What owners report

Complaints on this model year cluster around two themes: electrical and infotainment glitches (blank or frozen screens, battery drain, warning lights, driver-assist features dropping out) and loss of motive power or stalling, which many owners link to open recalls on the plug-in hybrid battery and the engine. Many complaints are filed at low mileage, and an unusually large share are about recall remedies not yet being available rather than about driving symptoms.

1. 1
   Engine

   Loss of power / stalling (hybrid and engine)

   • 78 complaints (31%)
   • median 14,450 mi at 2.2 yrs old (16 state mileage)
   • 2 mention a crash, fire or injury
   • filed 2024–2026

   Owners describe the vehicle losing motive power, stalling, or refusing to accelerate while driving at highway and around-town speeds, sometimes with no warning light and sometimes after a 'Service Hybrid System' or charging-system message. Several report being unable to restart immediately or having to coast to the shoulder. Many mention open recalls for the high-voltage battery, the hybrid control software, or engine contamination, and say the dealer told them parts for the remedy were on back order. Reported from a few hundred miles up to roughly 60,000 miles, at both low and higher mileage.

   Recall 25V576000Recall 25V741000

   What to check: Ask whether the hybrid control processor software update (recall 25V576) and the battery recall remedy have been completed, and get the recall status by VIN. On a test drive, note any hesitation, stalling, or warning messages.

   2 excerpts from owner complaints in NHTSA records

   “I was traveling on a highway at 65MPH in Hybrid mode. The car displayed a Service Hybrid Electric Vehicle System Warning Message along with several other system failure messages in rapid succession. The battery failure icon was also on. The car lost all power and started slowing down. Luckily traffic was light and I was able to reach a point to where I was able to move to a spot on the roadside. I stopped the car and it automatically went into park and would not move out of park. …”

   NHTSA complaint #11655910, filed 2025-04

   “Vehicle had recall done for “loss of propulsion” and module replaced. Had vehicle back for 2 days and while driving 55mph, it shut itself off abruptly. Had to find an emergency place to coast to. The display says “service charging system”.”

   NHTSA complaint #11692714, filed 2025-10
2. 2
   Electrical system

   Battery drain and charging faults (4xe)

   • 74 complaints (29%)
   • median 10,782 mi at 1.8 yrs old (9 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2024–2026

   Owners of the plug-in hybrid report the battery losing charge much faster than expected, repeated charging events while parked as seen in the mobile app, and battery or charging-system warnings. Some describe the vehicle going into a not-quite-on, not-quite-off state where it would neither start nor shut down. Dealers are reported to have replaced auxiliary batteries and modules, and several owners say the high-voltage battery recall remedy was unavailable. Mostly reported under about 20,000 miles, sometimes within weeks of purchase.

   Recall 25V741000Recall 25V576000Recall 24V1110001 related service bulletin

   What to check: Ask whether the high-voltage battery recall (25V741) has been performed and whether the remedy involved battery replacement or only software. Check the charge level behavior over a day of driving and confirm the 12-volt auxiliary battery condition.

   2 excerpts from owner complaints in NHTSA records

   “I was driving with my three children in the car (including a newborn) on Monday, September 15th and was in the drive thru at the bank when my Jeep just froze. I luckily had placed it in park but it would neither turn on nor turn off - it was locked and I couldn't do anything to it. Right before it died it said service hybrid system and while it was in the weird not on but not off state, the battery icon was illuminated - even though the car was on. …”

   NHTSA complaint #11688625, filed 2025-09

   “This hybrid vehicle is equipped with a battery that can combust and catch on fire. A remedy is unavailable - the car is a safety problem to my family since it can not be charged or housed in my garage. This car was leased for its hybrid options for my travel to work - basically I am paying for a feature I can not use. I also worry about my family driving in it as well. I was never informed by any correspondence from stellantis regarding this recall - it was discovered by my own research from news articles. …”

   NHTSA complaint #11700455, filed 2025-11
3. 3
   Engine

   Rough running, hesitation and engine noise

   • 66 complaints (26%)
   • median 14,450 mi at 2.1 yrs old (20 state mileage)
   • 1 mention a crash, fire or injury
   • filed 2024–2026

   Owners describe rough running, hesitation on acceleration, unexpected revving, and overheating, sometimes with the engine warning light on. Several complaints tie these symptoms to the engine recall for casting contamination and note that the vehicle was still being driven with the recall unrepaired. Some report the dealer could not duplicate the problem or had no diagnosis. Reported from about 100 miles up to roughly 55,000 miles, across a wide range.

   Recall 25V5760002 related service bulletins

   What to check: Ask for the recall completion status by VIN and whether the engine inspection or repair under the engine recall has been done. Listen for abnormal engine noise on a cold start and check for oil leaks.

   2 excerpts from owner complaints in NHTSA records

   “I am submitting a complaint regarding NHTSA Recall 25V-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable.” This means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. …”

   NHTSA complaint #11724276, filed 2026-03

   “I am the owner of a 2024 Jeep Grand Cherokee 4xe which is currently subject to two urgent safety recalls: Recall 68C (NHTSA 25V-741) regarding a high-voltage battery fire risk, and Recall 95B (NHTSA 25V-766) regarding engine sand contamination. On March 13, 2026, I attempted to have these recalls addressed at an authorized dealership (Brooksville Jeep). I reported two specific safety symptoms: Abnormal loud engine noise during acceleration and shifting, which is a documented warning sign of catastrophic engine failure under Recall 95B. …”

   NHTSA complaint #11724032, filed 2026-03
4. 4
   Electrical system

   Infotainment screen freezes, goes blank, or reboots

   • 15 complaints (6%)
   • median 3,172 mi at 0.7 yrs old (2 state mileage, few)
   • 1 mention a crash, fire or injury
   • filed 2024–2026

   Complaints describe the center display shutting off, switching screens on its own, or staying black, sometimes taking the backup camera, climate controls, and radio with it. Some owners say a reset or dealer software reflash restored it temporarily and the problem returned. Others report the rearview camera image freezing or not appearing at all. Spread from delivery mileage up to about 25,000 miles, often within the first year.

   Recall 24V944000Recall 24V2890004 related service bulletins

   What to check: Check that the radio software updates have been applied, and test the screen, backup camera, and climate controls during a test drive. Ask the dealer to confirm no open software campaigns remain for the VIN.

   2 excerpts from owner complaints in NHTSA records

   “FCA pushed an involuntary software update to our car on August 6, 2024. It completed about 75% of the update and froze, rendering our display and systems unusable. Our back-up camera only works intermittently as does many of the ADAs safety features. We have no temperature controls or radio either. We have been to the dealer multiple times and they are being told by FCA that the entire unit needs to be replaced. A search of social media (reddit) shows that others may be having the same safety issue. …”

   NHTSA complaint #11611233, filed 2024-08

   “I have had multiple issues with glitches in the electrical system. Specifically relating to the screen. It will shut off on its own, it will switch screens on its own and more recently, completely off. I was unable to get the black screen to turn on for quite a while, I turned the vehicle off multiple times, I also tried a hard reset multiple times for it finally decided to work. At times, the backup camera does not pop onto the screen. My issues are very similar to the recall, jeeps with electrical issues, but mine has not been recalled.”

   NHTSA complaint #11727775, filed 2026-03
5. 5
   Forward collision avoidance

   Forward collision / AEB warnings and false braking

   Mentioned in 4 of 60 sampled complaints

   Complaints describe 'Forward Collision Warning OFF' or 'AEB Failure - Service Required' messages, driver-assist features (lane departure, adaptive cruise) deactivating on their own, and in some cases the brakes applying when no obstacle was present. Owners report dealer reflashes and infotainment resets, with the message returning afterward; some link it to an over-the-air software update that did not complete. Reported from delivery mileage (some under 500 miles) up to about 8,000 miles.

   2 related service bulletins

   What to check: On a test drive, confirm no forward-collision or AEB warning lights are on and that cruise control and lane assist engage. Ask whether the radio/ADAS software update has been completed.

   2 excerpts from owner complaints in NHTSA records

   “The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving at an undisclosed speed and approaching a stopped vehicle, the Forward Collision Avoidance: Automatic Emergency Braking system failed to engage, and the driver needed to depress the brake pedal at the last minute to stop the vehicle. The contact performed a test of the automatic emergency braking system. …”

   NHTSA complaint #11704008, filed 2025-12, 200 miles

   “The contact leased a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the Lane Departure and cruise control mode unexpectedly deactivated. The vehicle was taken to the dealer, where the infotainment system was reset, and the vehicle was temporarily operated as needed. The failure recurred intermittently while driving, requiring the driver to pull over to the side of the road to reset the infotainment system. …”

   NHTSA complaint #11722892, filed 2026-03, 8,000 miles

Buying note. This is a recent model year, so most complaints are software, battery, and recall-remedy related rather than wear items. Before buying, pull the open recall list by VIN, confirm which software updates and recall repairs have actually been performed, and drive the vehicle long enough to test the screen, driver-assist systems, and hybrid operation under acceleration.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.