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SuspensionPart report

2023 Jeep Grand Cherokee Suspension Problems

Complaints
70about this part
Share
17%of 408 total for the year
Median mileage
26,800miles
Trend
Too newThis model year is less than 4 years old, so a trend is not meaningful yet.

NHTSA recorded 70 complaints about the suspension of the 2023 Jeep Grand Cherokee, 17% of the 408 complaints for this model year. Where a mileage was given, the median is 26,800 miles. 4 recall campaigns on record are filed under a similar system.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“I received a letter that there was a recall on my vehicle. The letter also stated there was no remedy and that all cars may not be effected. I took my car to the dealership and had it checked out and learned one of the rear coil springs is indeed bowed out and not particularly safe to drive.”

NHTSA complaint #11771644, filed 2026-10

“I was driving pulled in to driveway heard a loud bang and the back of the car dropped and hear scraping. The rear passenger coil spring had fallen out with the upper rubber isolator attached. Called jeep they said the recall had been done in 6 23 and was out of the 2 year repair warranty. I don't see how the recall was done when all the numbers on the coil spring , isolator were still original parts?”

NHTSA complaint #11677954, filed 2025-08

“The brand new car, not even a month in use, turned itself off in the road. Gave several error message. I turned back on and drive several miles again when it turned it self off again, showing the same error messages. A towing truck took it to the dealership Miami Lakes Automall on Wednesday 5/26 no body in service department answers my calls to give me information on my car”

NHTSA complaint #11519582, filed 2023-04

“The jeep was parked in our garage. When returning to the garage the right rear coil spring was laying on the garage floor. The jeep is stock. There was no accident or pothole event. The spring or mount broke or failed unexpectedly while the jeep was parked in our garage.”

NHTSA complaint #11739987, filed 2026-05

“Jeep tells me I need to leave my car for several days to repair the recall. However, they refuse to provide me with a loaner vehicle, and I need a vehicle to survive. I have work and family commitments. This is harming me as the consumer when the recalled item is the responsibility of Jeep.”

NHTSA complaint #11568107, filed 2024-01

Related recalls

Related service bulletins

Suspension: other model years

YearComplaintsShare of year
202511%
202462%
20237017%
2022239%
2021307%
202083%
2019113%
2018162%
201782%
201631%
2015181%
2014512%
201381%
2012322%
2011372%
200921%
200891%
2007101%
200691%
2005221%
2004222%
2003132%
2002171%
2001233%
2000312%
1999765%
1998323%
1997434%
1996506%
1995183%
1994285%
1993387%

Other parts of the 2023 Jeep Grand Cherokee

Electrical system
182 complaintsEngine
86 complaintsOther or unknown
67 complaintsFuel system
55 complaintsSteering
44 complaintsForward collision avoidance
40 complaintsTransmission and drivetrain
40 complaintsBrakes
28 complaintsVehicle speed control
18 complaintsLane departure
16 complaintsAir bags
12 complaintsBack-over prevention (rear camera)
12 complaints

← All problems reported for the 2023 Jeep Grand Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology