2020 Jeep Grand Cherokee Suspension Problems
- Complaints
- 8about this part
- Share
- 3%of 241 total for the year
- Median mileage
- 16,319miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 8 complaints about the suspension of the 2020 Jeep Grand Cherokee, 3% of the 241 complaints for this model year. Where a mileage was given, the median is 16,319 miles. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“There is a thumping noise coming from the rear of the vehicle while in motion. It is getting worse and we are not sure what it is and the service department has been unable to fix it. We are concerned with it getting worse the more miles we put on the car.”
NHTSA complaint #11372825, filed 2020-11“After hitting a bump in the road, my 2020 Jeep Grand Cherokee Summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle could have broken loose or flipped endangering others. It appears that this defect is already known to the manufacturer of the Jeep and other models have been proven to have a defect that causes what is known as the DEATH WOBBLE. Apparently, Jeep has bought back some vehicles with the DEATH WOBBLE defect. …”
NHTSA complaint #11514330, filed 2023-03“The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.”
NHTSA complaint #11574594, filed 2024-02“Shocks failed at under 50k miles and should not have had this issue at such a low mileage. I have a baby so driving a vehicle with shocks that have busted does not feel safe at all. Dealership has done a diagnostic and no longer under warranty, Extended warranty does not cover it as well. Stuck paying a diagnostic fee and shocks are on back order with 250 plus in line to get them.”
NHTSA complaint #11453730, filed 2022-02“Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.”
NHTSA complaint #11563255, filed 2024-01Related service bulletins
- 11037351Sep 10, 2026Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose…
- 11037270Sep 3, 2026Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose…
- 11023168Sep 12, 2025Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
- 11018676May 21, 2025"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "
- 10244356Sep 20, 2023LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Suspension: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2025 | 1 | 1% |
| 2024 | 6 | 2% |
| 2023 | 70 | 17% |
| 2022 | 23 | 9% |
| 2021 | 30 | 7% |
| 2020 | 8 | 3% |
| 2019 | 11 | 3% |
| 2018 | 16 | 2% |
| 2017 | 8 | 2% |
| 2016 | 3 | 1% |
| 2015 | 18 | 1% |
| 2014 | 51 | 2% |
| 2013 | 8 | 1% |
| 2012 | 32 | 2% |
| 2011 | 37 | 2% |
| 2009 | 2 | 1% |
| 2008 | 9 | 1% |
| 2007 | 10 | 1% |
| 2006 | 9 | 1% |
| 2005 | 22 | 1% |
| 2004 | 22 | 2% |
| 2003 | 13 | 2% |
| 2002 | 17 | 1% |
| 2001 | 23 | 3% |
| 2000 | 31 | 2% |
| 1999 | 76 | 5% |
| 1998 | 32 | 3% |
| 1997 | 43 | 4% |
| 1996 | 50 | 6% |
| 1995 | 18 | 3% |
| 1994 | 28 | 5% |
| 1993 | 38 | 7% |
Other parts of the 2020 Jeep Grand Cherokee
74 complaintsOther or unknown
64 complaintsEngine
50 complaintsTransmission and drivetrain
39 complaintsFuel system
21 complaintsAir bags
17 complaintsVehicle speed control
15 complaintsBrakes
13 complaintsSteering
13 complaintsForward collision avoidance
9 complaintsBack-over prevention (rear camera)
8 complaintsBody and structure
8 complaints
← All problems reported for the 2020 Jeep Grand Cherokee
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology