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Electrical systemPart report

2020 Jeep Grand Cherokee Electrical system Problems

Complaints
74about this part
Share
31%of 241 total for the year
Median mileage
12,000miles
Trend
RisingComplaints filed in the last 3 full calendar years are at least 25% higher than in the 3 years before.

NHTSA recorded 74 complaints about the electrical system of the 2020 Jeep Grand Cherokee, 31% of the 241 complaints for this model year. Where a mileage was given, the median is 12,000 miles. 3 of these say a crash was involved, according to the filers.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“Wednesday, august 5 2020, was driving about 3 miles from my house when I noticed message on dashboard place car in park to start car . Thought it was odd because I was driving. I then noticed car was off so placed in park (on the road btw) and started it up again. No more issues that day. Next morning, august 6th, car shut down again in nearly the same location. …”

NHTSA complaint #11344070, filed 2020-08, 7,100 miles

“I have had continued issues with my vehicle for over four months. It started as noticing the favorite artist button not working on the vehicle correctly. It then changed to the screen restarting while I was driving down the road, sometimes multiple times. It then progressed to the backup camera freezing, which has almost caused multiple accidents. The dealership upgraded the software, replaced the backup camera, and most recently replaced the radio itself. …”

NHTSA complaint #11397566, filed 2021-02, 12,000 miles

“While I was parking near the beach, the car started accelerating and the breaks became unresponsive. As a result, the car crushed into the water and got submerged. I was able to leave through the window before it got flooded”

NHTSA complaint #11408116, filed 2021-04, 14,800 miles

“I shifted from park to drive to reverse out of my parking space to shift to drive. I was driving on the road when I noticed the screen stuck on the reverse image. It was bot do anything and remained frozen until I reached my destination.”

NHTSA complaint #11373246, filed 2020-11, 1 miles

“While driving 60 miles per hour along the southbound express lane of garden state parkway my new 2020 Jeep Grand Cherokee started shaking. Within seconds, I pulled on to the grassy area next to the fast lane where my vehicle died. After getting towed to the dealership, I was notified that my new car with 329 miles on it is in need of a new engine, new batteries and new starter. Of notable concern on the repair order is the following: what is present inside intake manifold is pieces of metal. …”

NHTSA complaint #11376779, filed 2020-11, 329 miles

Related service bulletins

Electrical system: other model years

YearComplaintsShare of year
2026722%
20253139%
202411646%
202318245%
202213049%
202111528%
20207431%
20198423%
201833940%
20178724%
20166220%
201513810%
201448520%
201337647%
201283751%
201178048%
20104740%
20094734%
200847364%
200765859%
200675359%
200592845%
200414411%
2003557%
2002856%
2001425%
20001128%
1999845%
1998606%
1997566%
1996657%
1995406%
1994386%
19935410%
1990120%

Other parts of the 2020 Jeep Grand Cherokee

Other or unknown
64 complaintsEngine
50 complaintsTransmission and drivetrain
39 complaintsFuel system
21 complaintsAir bags
17 complaintsVehicle speed control
15 complaintsBrakes
13 complaintsSteering
13 complaintsForward collision avoidance
9 complaintsBack-over prevention (rear camera)
8 complaintsBody and structure
8 complaintsSuspension
8 complaints

← All problems reported for the 2020 Jeep Grand Cherokee

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology